For information about UNHCR’s services and assistance in Lebanon, first consult this website.
For information on services in Syria, visit syriaishome.org. If you recently returned to Syria, you can also call UNHCR Syria’s call center: 📞 01121812333.
Registration appointments are not processed through this form. If you arrived to Lebanon from Syria after December 2024 and face urgent protection issues, approach a protection partner, including at a UNHCR Community Development Center. Find a center near you: Community Development Centers.
FILE RE-OPENING: IMPORTANT INFORMATION
Anyone who returns to Syria through UNHCR’s voluntary return programmes, the Government of Lebanon’s border facilitation measures, or who loses contact with UNHCR for a prolonged time will have their UNHCR file in Lebanon closed and can pursue services and assistance in Syria instead. Reopening your file will not be possible in these cases.
However, if you returned to Syria and now believe that a significant change in your circumstances or conditions there has created a new and heightened protection risk: you may submit a request to reopen your file in Lebanon, but this is not a guarantee. UNHCR will evaluate your request and will only contact you if it meets eligibility criteria. Note: due to the high volume of requests, review may take many weeks.
All file re-opening requests must be submitted through this form, choosing the option “Submit file re-opening claim”. Include a detailed written statement of your claim under “Question or message” box. You must include the following information or your claim will not be processed:
- Names of any family members who are part of your UNHCR case and also seek reopening
- Reason why you want your claim examined by UNHCR
- If you departed Lebanon: Where did you go, for how long, why
- If there are significant changes in your country of origin or your personal circumstances: Provide any new information
- If you missed an appointment with UNHCR: Explain why
- If you had a prolonged period of no contact with UNHCR: Explain why
UNHCR no longer provides direct education support and cannot process education claims here. For information, visit: Access to Education.
For questions related to cash or food assistance from WFP, call the WFP hotline at 1526 (Monday to Saturday, 8 AM – 7:00 PM) or visit WFP’s Maaloumat website for trusted information.
If you did not find the answers you were looking for:
- Contact us through the form below
- Call the National Call Center at 04726111, Monday to Friday, 8 AM to 5PM
- Visit a Community Development Center
- Speak to a trusted Outreach Volunteer
- Contact a UNHCR partner help desk, hotline, or field staff
- Submit your message through a Complaint Box at the UNHCR Case Processing Center (not for urgent and sensitive issues).
UNHCR keeps a record of all claims reported to us. You do not need to report a question or concern more than once.
Your information will be kept confidential.
By submitting this form, you consent to UNHCR processing its contents and any attachments in order to respond to your question or concern. If necessary, UNHCR may share the content of your message with trusted partners so they can support you.
To know more about how UNHCR processes personal data of refugees in Lebanon, including your rights, visit Processing of Personal Data by UNHCR.
To write to us, please complete this form. You can watch this brief tutorial video to know how to submit it.