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Step-by-Step is a 5-week evidence-based mental health support program developed by the World Health Organization in collaboration with the Ministry of Public Health – National Mental Health Program. It is delivered through an app or website, with weekly phone support from trained helpers. It’s free of charge, confidential, and aimed to help people who are dealing with difficult emotions and stress. 

To know more about this program, you can visit the website, or download the Step-by-Step application through the Apple store, or through Playstore.

If you have any questions, you can send us a WhatsApp message on +96181820474, or email us at [email protected].

You can also watch this video. ⬇️

To spot the signs if you or someone you know are going through depression, watch this video. ⬇️

📣This message is shared through UNHCR’s WhatsApp communication📣

Apply now to become a DAFI scholar at the Lebanese International University for the academic year 2024/2025! The deadline to apply is August 22, 2024.

To access the application, please visit the UNHCR Tertiary Scholarship Program Online Platform. Note that you will need to create an account and log in to complete and submit the application through the platform.

⚠️ Eligibility Criteria:

To be considered for the DAFI scholarship program, you must:

• Be known to UNHCR,
• Have a legal residency permit,
• Be 22 years old or younger at the start of the 2024-2025 academic year,
• Hold a Lebanese high school diploma or its equivalent obtained in Lebanon,
• Have a high school average and official exam grades above 13/20,
• Not have a university degree,
• Not currently enrolled in any university or benefiting from another scholarship program,
• Choose a major covered by the DAFI scholarship program that can be completed within 3 academic years,
• Not have any siblings currently benefiting from DAFI,
• Demonstrate a strong motivation to contribute to your community through leadership, supported by documents attesting to your achievements.

Application Instructions:

When submitting your application, ensure all required documents are attached.

Follow the DAFI Lebanon Facebook page for important instructions and updates. For any questions, please refer to the UNHCR HELP website, or email the team at: [email protected].

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If you receive cash assistance from UNHCR or WFP, you can now withdraw your
cash assistance from 10 new BOB Finance branches. (3️⃣ Bekaa, 2️⃣ North, 1️⃣ Mount
Lebanon, 4️⃣ South)

Click here to know how to find the nearest cash withdrawal points.

📣This message is shared though UNHCR’s WhatsApp communication📣

Step-by-Step (خطوة خطوة) is a free evidence-based psychological support program for adults in Lebanon, designed by the World Health Organization in collaboration with the National Mental Health Program.

The five-week program offers tips and techniques that you can apply to your daily life to feel better and regain your energy.

You can also choose to receive some support by phone or message from a team of trained e-helpers for 15 minutes per week.

Access Step-by-Step at its website or phone App📱.

Learn more about Step-by-Step by watching this video on Facebook or Instagram.

📣This message is shared though the UNHCR WhatsApp communication📣

The UNHCR National Call Center will introduce an automated system in July. Instead of waiting on hold to speak with an operator, you will first hear recorded messages with information. You will then need to verify your identity. The system will then guide you to information, help to schedule an appointment, or connect you with an operator for assistance.

With the automated system:

1️⃣ You will no longer need to wait on hold.

2️⃣ For common questions, to update information, or to schedule appointments, you can self-navigate and access information without waiting for an operator.

3️⃣ By automating responses to common questions, UNHCR can prioritize urgent needs.

Prepare yourself and your family for this change by watching this video.

You can find more important information, including step-by-step guidance, here.

📣This message is shared though the UNHCR WhatsApp communication📣

UNHCR and WFP have developed a series of videos to explain the process!

Watch the first video, How to check your balance.

Watch the second video, How to withdraw your cash.

Watch the third video, How to identify and change your PIN code.

Watch the fourth video, What to do if you face any issues with you Red card or Pin code.

You can find more information on cash assistance in Lebanon, and the full series of videos, by clicking here.

📣This message is shared though the UNHCR WhatsApp communication📣

Please be informed that UNHCR’s National Call Center is closing at 12:00 pm on Friday, 14 June and will be closed on Monday, 17 June for Eid el Adha. We wish you a peaceful holiday.

📣This message is shared though the UNHCR WhatsApp communication📣

This scholarship is available to university students from non-EU countries who are affected by armed conflict and violence and are in a vulnerable situation concerning their human, economic, and social rights. The scholarship covers the 2024-2025 academic year and includes tuition for a transition course (which includes Spanish and Catalan language and Human Rights courses) as well as comprehensive support.

🔍Eligibility criteria:

• Be a refugee or in a refugee-like situation, as defined by UNHCR.

• Be in a vulnerable situation regarding human, economic, and social rights, with supporting evidence.
• Have no prior knowledge of Spanish or Catalan.
• Be aged 26 or younger at the application deadline.
• Have completed university studies or hold a degree that allows access to a University of Barcelona master’s degree or the last two years of a University of Barcelona-specific bachelor’s degree.
• Apply for admission to a University of Barcelona master’s program or the last two years of a bachelor’s program, excluding affiliated centers and degrees in Medicine, Dentistry, Pharmacy, and Psychology.
• Demonstrate a commitment to social justice.

📅 Deadline for submission of applications: 12 June 2024 at midnight (CEST).

📌You can find the call details and application form here. Send the application form and supporting documents directly to the University of Barcelona at: [email protected].

📩 Apply today for a brighter future!

UNHCR is not directly affiliated with this opportunity and does not administer applications or oversee admission processes.

For trusted sources of information on services and assistance in Lebanon, visit UNHCR HELP Lebanon.

📣This message is shared though the UNHCR WhatsApp communication📣

Fraudsters pretending to be WFP are circulating a fraudulent link on WhatsApp trying to collect your personal information.

WFP and UNHCR have not sent any link to collect your information. Do not share it, click on it, or input any personal details into unknown websites.

Your personal information and identity documents should always be kept safe and confidential. If you are unsure if a message is fraudulent or if you have been a victim of fraud, call WFP at 1526 or UNHCR at 04726111.

Remember: all humanitarian assistance is always free of charge.

For general information on services and assistance in Lebanon or to message UNHCR, visit HELP Lebanon.

📣This message is shared though the UNHCR WhatsApp communication📣

Due to reduced global funding, UNHCR will reduce healthcare coverage for persons known to UNHCR. Limited funds will be prioritized for interventions that are likely to have the greatest impact for patients.

As of 1 June 2024, the following changes will be introduced:

• Persons known to UNHCR in need of hospitalization care (other than deliveries) will pay an increased percentage of the hospital bill. This includes the initial admission fee of 100 USD, plus 40% of the remaining hospital bill. For example, if the total bill for admission is USD 1,000, you will now pay an initial 100 USD + 360 USD (40% of the remaining USD 900).
• Only deliveries (at 50% of total cost), neonatal, and pediatric care and imminent threats to life or limb will be supported. All other healthcare, including elective care and support for chronic conditions, will no longer be supported.
• Maximum support for high-cost medical interventions will be reduced.
• UNHCR will only provide healthcare coverage to those that seek treatment at UNHCR-contracted hospitals. Patients seeking services outside of the UNHCR network will not be covered, even under emergency situations. 

Contact NEXtCARE at 📞01504020:

• If you need emergency healthcare and face difficulties being admitted to hospital,
• To seek approval for UNHCR coverage of your hospital care,
• To know which hospitals, provide services supported by UNHCR,
• If you have a refugee certificate or barcode but the hospital says your case is not covered by UNHCR,
• For information on child delivery fees per hospital, or
• To report an issue during your stay in hospital.
• For information on access to primary healthcare services and hospitalization, visit the Health page of the HELP Lebanon website at help.unhcr.org/Lebanon.

Remember: all UNHCR and NEXtCARE services are ALWAYS free-of-charge. You are only required to pay contracted hospitals for your share of your hospital bill.