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Know Your Rights: Protection from Exploitation

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📣This message is shared through UNHCR’s WhatsApp communication📣

Right to dignity and respect

You have the right to be treated with dignity and respect by all humanitarian workers.

All humanitarian assistance is free of charge

No one has the right to demand money, favors, or sex for any assistance.

Right to report

You have the right to report any humanitarian worker if they harm you or make you uncomfortable. Reporting will not impact your access to assistance.

Right to safety

Your safety is our priority. If you make a complaint, UNHCR will keep it confidential, will take it seriously, and will follow up safely. You can also make a complaint anonymously.

How to Report humanitarian worker misconduct:

Learn more about reporting misconduct at: help.unhcr.org/lebanon/psea.

Talking to Children during times of Uncertainty

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📣This message is shared through UNHCR’s WhatsApp communication📣

The impact of war and displacement can be overwhelming, both on adults and children, and it’s normal to feel uncertain and worried. As parents, you play an essential role in helping your children cope and feel safe, even in the face of adversity.

Here are essential steps you can take to protect your children’s mental health during emergency situations.

Remember: You are not alone. UNHCR and partners are here to support you and your family through available services during these tough times.

🗣️Be Alert to Scams on Social Media

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📣This message is shared through UNHCR’s WhatsApp communication📣

🚨UNHCR Lebanon does not operate any TikTok account

🚨UNHCR does not offer services on Facebook

🚨UNHCR operates one WhatsApp Channel in Lebanon: help.unhcr.org/Lebanon/whatsapp

🚨Look for weblinks with unhcr.org or unhcr-lb.org

For more information on protecting yourself from scams, visit:

🚨توخوا الحذر من العمليات الاحتيالية المتزايدة🚨

If you are unsure if a message is fraudulent or if you have been a victim of fraud: contact UNHCR at 📞 04726111 or help.unhcr.org/lebanon/contact-us.

Find information on services on HELP Lebanon: help.unhcr.org/Lebanon.

Contacting UNHCR’s National Call Center 📱

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📣This message is shared through UNHCR’s WhatsApp communication📣

If you are having difficulty navigating the National Call Center’s new automated system, remember:

UNHCR has created step-by-step guidance available on HELP Lebanon.

Find support to:

  • Verify your identity
  • Navigate the Main Menu for all services
  • Make an appointment or submitted a request for your UNHCR file
  • Find Protection Services

Familiarize yourself by watching this video. You can watch a second tutorial video on verifying your identity here. ⬇️

You can also contact UNHCR online or visit a community center.

Find information on services on HELP Lebanon and through the UNHCR WhatsApp Channel.

⚠️Have you been affected by the current situation?⚠️

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📣This message is shared through UNHCR’s WhatsApp communication📣

Find important information, hotlines, and services on HELP Lebanon’s new information page: help.unhcr.org/lebanon/emergency

This page provides information for those in Lebanon impacted by the recent hostilities. It will be updated as new information or resources become available.

You can continue to find other information on services and assistance throughout HELP Lebanon: help.unhcr.org/lebanon

Stay informed by monitoring this new page and by joining the new UNHCR WhatsApp Channel at: help.unhcr.org/lebanon/whatsapp

🚨Be Alert to Increased Scams🚨

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📣This message is shared through UNHCR’s WhatsApp communication📣

In times of uncertainty, scammers claiming to work for UNHCR, WFP, or other aid agencies continue to contact people in person or by phone or social media like TikTok and WhatsApp. These scams sometimes use agency logos while promising travel, cash, or other assistance in exchange for your money, favors, personal information, or sex.

Remember: All humanitarian aid is free of charge.

Be alert: Keep personal information and identification documents safe and confidential. Only share personal information with trusted aid agencies and authorities if asked.

If in doubt: pause, reflect, and ask to verify.

Stay informed: Find information on services on HELP Lebanon (help.unhcr.org/Lebanon) and through the UNHCR WhatsApp Channel (help.unhcr.org/Lebanon/WhatsApp).

Report Fraud: If you are unsure if a message is fraudulent or if you have been a victim of fraud: Call WFP at 1526 or UNHCR at 04726111 or write to us here help.unhcr.org/lebanon/contact-us.

Protect Yourself from Explosive Objects

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📣This message is shared through UNHCRs’ WhatsApp communication📣

  • Avoid areas previously occupied by military or armed groups or where hostilities occurred.
  • Stay alert: Always pay attention to suspicious objects. Unexploded objects can be buried under debris or in areas where children may play, like fields.
  • Learn what explosive objects look like: Find photos on HELP Lebanon: help.unhcr.org/lebanon/explosives.
  • If you see an unknown object: (1) STOP, (2) do not approach, (3) do not touch, (4) call the Lebanese Mine Action Center at 05956143. Stay where you are or calmly follow the same route you came from.
  • Teach children about explosive safety. Remind children that unknown explosive objects can be hidden and can cause serious harm. Help them to remember the five steps: (1) Look around (2) STOP, (3) do not approach, (4) do not touch, (5) scream for help or call the Lebanese Mine Action Center at 05956143.

Protect Yourself and Your Family

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📣This message is shared through UNHCRs’ WhatsApp communication📣

  • You are the person best placed to decide about your own safety.
  • Stay informed: Monitor latest official measures and directives.
  • Be alert: Misinformation is spreading on social media.If in doubt: check well established news outlets and humanitarian organizations’ websites.
  • Prepare your family: Keep key documents and essential belongings like medicine, water, food, and warm clothes together in an easily accessible place.
  • Ask for help: Contact a trusted service provider in your area for any questions or concerns.

Know your surroundings: Look up for risk of falling debris. Look down for possible hazards at your feet. Look ahead for unknown objects along the way.

You can join UNHCR Lebanon’s WhatsApp channel through this trusted link that can be found on HELP Lebanon.

Remember: You can find more information on services and assistance on help.unhcr.org/Lebanon.