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If you receive cash assistance from UNHCR or WFP, you can now withdraw your cash assistance from 4️⃣ new BoB Finance branches (2️⃣ in the North, 1️⃣ in Mount Lebanon, 1️⃣ in the South).
Click here to find the nearest cash withdrawal points.
UNHCR and WFP’s 2023-2024 Cash Assistance cycle that started in December 2023 and was planned to last until October 2024 is extended by 2 months, through December 2024. This means that if you have been receiving monthly assistance from UNHCR and WFP this year and your validation status is up-to-date, you are eligible to receive assistance for 2 additional months in November and December 2024. UNHCR and WFP will notify families of this extension via the September monthly loading SMS.
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Need help making an appointment or submitting a request related to your UNHCR file through the National Call Center?
Follow this short guide!
After you call and verify your identity, you will reach the Main Menu. Press 2️⃣ – “Requests or appointments related to your UNHCR file”.
You will then be taken to the Service Menu. Choose the number corresponding to topic of your question from the list below and follow the instructions for assistance:
1️⃣ Request an appointment with UNHCR
2️⃣ Request a Bio Data attestation
3️⃣ Report a lost or damaged certificate or barcode
4️⃣ Transfer your file to a UNHCR office in your area after moving to a new governorate
5️⃣ Close your UNHCR file
6️⃣ Report a change of address, death of a family member, report a family member returned to Syria or a third country, or ask about UNHCR’s use of personal data
7️⃣ Report lost personal documents (national identity card, family booklet, civil extract)
Find more step-by-step guidance on HELP Lebanon here.
📣This message is shared through UNHCR’s WhatsApp communication📣
Fraudsters pretending to work for UNHCR or its partners continue to contact refugees with new scams, including via social media and WhatsApp, promising resettlement.
Do not pay any money! Do not share any of your personal information!
Remember that all services by UNHCR and its partners are ALWAYS free of charge.
If you have been a victim of fraud or you suspect fraud, please report it to UNHCR at 📞04726111 or reach out through the Online Contact Form on HELP Lebanon.
For more information on fraud, check out HELP Lebanon.
📣This message is shared through UNHCR’s WhatsApp communication📣
In July, UNHCR introduced changes to the National Call Center called the automated system.
As part of the new system, you will first need to verify your identity.
This video will guide you on how to enter your case file number or barcode:
Find more step-by-step guidance here.
📣This message is shared through UNHCR’s WhatsApp communication📣
Step-by-Step is a 5-week evidence-based mental health support program developed by the World Health Organization in collaboration with the Ministry of Public Health – National Mental Health Program. It is delivered through an app or website, with weekly phone support from trained helpers. It’s free of charge, confidential, and aimed to help people who are dealing with difficult emotions and stress.
To know more about this program, you can visit the website, or download the Step-by-Step application through the Apple store, or through Playstore.
If you have any questions, you can send us a WhatsApp message on +96181820474, or email us at [email protected].
You can also watch this video. ⬇️
To spot the signs if you or someone you know are going through depression, watch this video. ⬇️
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Apply now to become a DAFI scholar at the Lebanese International University for the academic year 2024/2025! The deadline to apply is August 22, 2024.
To access the application, please visit the UNHCR Tertiary Scholarship Program Online Platform. Note that you will need to create an account and log in to complete and submit the application through the platform.
⚠️ Eligibility Criteria:
To be considered for the DAFI scholarship program, you must:
Application Instructions:
When submitting your application, ensure all required documents are attached.
Follow the DAFI Lebanon Facebook page for important instructions and updates. For any questions, please refer to the UNHCR HELP website, or email the team at: [email protected].
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If you receive cash assistance from UNHCR or WFP, you can now withdraw your
cash assistance from 10 new BOB Finance branches. (3️⃣ Bekaa, 2️⃣ North, 1️⃣ Mount
Lebanon, 4️⃣ South)
Click here to know how to find the nearest cash withdrawal points.
📣This message is shared though UNHCR’s WhatsApp communication📣
Step-by-Step (خطوة خطوة) is a free evidence-based psychological support program for adults in Lebanon, designed by the World Health Organization in collaboration with the National Mental Health Program.
The five-week program offers tips and techniques that you can apply to your daily life to feel better and regain your energy.
You can also choose to receive some support by phone or message from a team of trained e-helpers for 15 minutes per week.
Access Step-by-Step at its website or phone App📱.
Learn more about Step-by-Step by watching this video on Facebook or Instagram.
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The UNHCR National Call Center will introduce an automated system in July. Instead of waiting on hold to speak with an operator, you will first hear recorded messages with information. You will then need to verify your identity. The system will then guide you to information, help to schedule an appointment, or connect you with an operator for assistance.
With the automated system:
1️⃣ You will no longer need to wait on hold.
2️⃣ For common questions, to update information, or to schedule appointments, you can self-navigate and access information without waiting for an operator.
3️⃣ By automating responses to common questions, UNHCR can prioritize urgent needs.
Prepare yourself and your family for this change by watching this video.
You can find more important information, including step-by-step guidance, here.
