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Protect Yourself from Explosive Objects

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📣This message is shared through UNHCRs’ WhatsApp communication📣

  • Avoid areas previously occupied by military or armed groups or where hostilities occurred.
  • Stay alert: Always pay attention to suspicious objects. Unexploded objects can be buried under debris or in areas where children may play, like fields.
  • Learn what explosive objects look like: Find photos on HELP Lebanon: help.unhcr.org/lebanon/explosives.
  • If you see an unknown object: (1) STOP, (2) do not approach, (3) do not touch, (4) call the Lebanese Mine Action Center at 05956143. Stay where you are or calmly follow the same route you came from.
  • Teach children about explosive safety. Remind children that unknown explosive objects can be hidden and can cause serious harm. Help them to remember the five steps: (1) Look around (2) STOP, (3) do not approach, (4) do not touch, (5) scream for help or call the Lebanese Mine Action Center at 05956143.

Protect Yourself and Your Family

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📣This message is shared through UNHCRs’ WhatsApp communication📣

  • You are the person best placed to decide about your own safety.
  • Stay informed: Monitor latest official measures and directives.
  • Be alert: Misinformation is spreading on social media.If in doubt: check well established news outlets and humanitarian organizations’ websites.
  • Prepare your family: Keep key documents and essential belongings like medicine, water, food, and warm clothes together in an easily accessible place.
  • Ask for help: Contact a trusted service provider in your area for any questions or concerns.

Know your surroundings: Look up for risk of falling debris. Look down for possible hazards at your feet. Look ahead for unknown objects along the way.

You can join UNHCR Lebanon’s WhatsApp channel through this trusted link that can be found on HELP Lebanon.

Remember: You can find more information on services and assistance on help.unhcr.org/Lebanon.

Introducing UNHCR Lebanon’s new WhatsApp Channel✅

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UNHCR will soon stop sharing information via the WhatsApp communication tree. Instead, you can now receive the latest news, updates, and information on available services directly from UNHCR on its WhatsApp Channel.

You must follow the new channel to receive updates. You can join UNHCR Lebanon’s WhatsApp channel through this trusted link that can be found on HELP Lebanon.

UNHCR Lebanon’s WhatsApp channel is verified. Stay alert to fake channels and fraud by checking for the verification checkmark ✅ next to the channel name.  To be sure that you are using the verified channel, always access the link via HELP Lebanon. 

To ensure you get messages in a timely manner, make sure to turn on notifications by clicking the bell icon 🔔 in the top corner of the screen.

Remember: You can find more information on services and assistance on help.unhcr.org/Lebanon.

4 New Cash Withdrawal Locations 

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📣This message is shared through UNHCR’s WhatsApp communication📣

If you receive cash assistance from UNHCR or WFP, you can now withdraw your cash assistance from 4️⃣ new BoB Finance branches (2️⃣ in the North, 1️⃣ in Mount Lebanon, 1️⃣ in the South).

Click here to find the nearest cash withdrawal points.

Extension of the Current Cash Assistance Cycle

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UNHCR and WFP’s 2023-2024 Cash Assistance cycle that started in December 2023 and was planned to last until October 2024 is extended by 2 months, through December 2024. This means that if you have been receiving monthly assistance from UNHCR and WFP this year and your validation status is up-to-date, you are eligible to receive assistance for 2 additional months in November and December 2024. UNHCR and WFP will notify families of this extension via the September monthly loading SMS.

Need to make an appointment or submit a request related to your UNHCR file?

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📣This message is shared through UNHCR’s WhatsApp communication📣

Need help making an appointment or submitting a request related to your UNHCR file through the National Call Center?

Follow this short guide!

After you call and verify your identity, you will reach the Main Menu. Press 2️⃣ – “Requests or appointments related to your UNHCR file”.

You will then be taken to the Service Menu. Choose the number corresponding to topic of your question from the list below and follow the instructions for assistance:

1️⃣ Request an appointment with UNHCR                    

2️⃣ Request a Bio Data attestation

3️⃣ Report a lost or damaged certificate or barcode

4️⃣ Transfer your file to a UNHCR office in your area after moving to a new governorate

5️⃣ Close your UNHCR file

6️⃣ Report a change of address, death of a family member, report a family member returned to Syria or a third country, or ask about UNHCR’s use of personal data

7️⃣ Report lost personal documents (national identity card, family booklet, civil extract)

Find more step-by-step guidance on HELP Lebanon here.

Beware of Fraudsters Promising Resettlement!

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📣This message is shared through UNHCR’s WhatsApp communication📣

Fraudsters pretending to work for UNHCR or its partners continue to contact refugees with new scams, including via social media and WhatsApp, promising resettlement.

Do not pay any money! Do not share any of your personal information!

Remember that all services by UNHCR and its partners are ALWAYS free of charge.

If you have been a victim of fraud or you suspect fraud, please report it to UNHCR at 📞04726111 or reach out through the Online Contact Form on HELP Lebanon.

For more information on fraud, check out HELP Lebanon.