As a refugee in Lebanon, it is your right to access basic services such as electricity. However, just as any other person living in Lebanon, it is your responsibility to pay for the electricity you consume.
UNHCR does not pay for electricity or the installation of meters to/by Électricité du Liban (EDL) on behalf of refugees.
Here are some tips to help you meet your obligations:
1. Payment of electricity bills:
The electricity bills provided by EDL should be paid to EDL officials /services providers. They visit the consumer’s place of residence to collect the payment.
If for any reason the collector is unable to collect the payment upon their first visit, they leave a notice informing you of their next visit.
If upon their second visit, they are still unable to collect the payment, you should approach the nearest EDL office to settle the bill as soon as possible to avoid any disruption in your electricity services. You should expect to pay extra fees for late payment.
In case your property owner or their delegate pays for electricity on your behalf, make sure to ask to see the electricity bill when paying the fees, where possible. This is to ensure that you are not overcharged, and you are keeping track of your consumption.
2. Keep proof of payment:
Always keep proof of payment, whether you are paying your bill directly to EDL or through your property owner or their delegate. This will protect you in case of disputes later.
3. Consequences of not paying:
Not paying electricity bills is a violation of law and has serious consequences including disruption of access to electricity. You may also face fines or other penalties.
4. Consequences of accessing electricity illegally:
Connecting illegally to electricity grids is a violation of law and can lead to fines and prosecution. It also presents a danger. When power grids become overloaded, there is increased risk of electrical fires or electrical shock.
5. Safety tips:
To stay safe:
- Do not overload electrical outlets.
- If you notice any damage, ask for help from a professional.
- Keep flammable objects away from electrical outlets.
- Unplug small devices and appliances when not in use.
For more fire safety tips, please visit this page on the Help Lebanon website.