Protection Services
If you have any fears or concerns, please approach one of the listed protection service providers below or contact any of the hotlines operated by UNHCR or partners.
Your information will be kept confidential; this means that your information will not be shared, unless you provide your consent to do so.
Service providers listed below have specialized staff who can assist you in reaching the different types of assistance you need, including psycho-social assistance, medical assistance, legal assistance, and assistance to find safe shelter if needed.
All services are free of charge. Service providers assist all refugees without any discrimination, information is confidential, and no action will be taken without the express consent of the survivor.
Gender Based Violence services:
If you have been exposed to any harm, UNHCR and its partners are available to support you.
Services may include psycho-social assistance, medical assistance, legal assistance, and assistance to find safe shelter if needed.
Rest assured that any information you decide to share will be treated in a strictly confidential manner
You can approach the nearest UNHCR office directly or reach out to any of the below:
UNHCR Helpline
UNHCR Helpline for all locations (064008000)
Noor Al Hussein Foundation- Institute for Family Health
Service: psycho-social services, gender-based violence and child protection case management services (individual counseling).
Address: Institute for Family Health Care – Amman, Sweileh, Hay Al Sharqi, near the North Amman Police Station.
Working hours: Sunday to Thursday, 8AM to 3:30PM.
Hotline number: 0799530746 / 0772404495
Address: Noor Al Hussein Foundation- Institute for Family Health
Princess Basma Development Center
Zahaa Al-Din School Street, next to Prince Rashid Military Hospital, opposite the Boys School, Aydoun, Irbid
Hotlines: 0791369005 / 0791369004 / 0798758201.
Family Protection Department
Call the unified emergency number: 911
WhatsApp: +962 790 193 193
Facebook: facebook.com/fpj.dept
Instagram: instagram.com/fpj.dept
Email address: [email protected]
Online Reporting: You can also report incidents electronically through the Ammn 911 mobile application, available for both Android and iOS devices.
AWO-Arab women’s organization
Services: psycho-social assistance, medical assistance, legal assistance, and assistance to find safe shelter if needed.
Address: Al Mafraq- Hay al Hashmi- In front of the Green Salon Sweets.
Working hours: Sunday to Thursday, 8 AM to 4:00 PM.
Hotline number: 077-111-2013
Child Protection Services
If you have been exposed to any harm involving children, UNHCR and its partners are available to support you. You can approach the nearest UNHCR office directly or reach out to any of the below:
UNHCR Helpline
UNHCR Helpline for all locations (064008000)
Noor Al Hussein Foundation- Institute for Family Health
Service: psycho-social services, gender-based violence and child protection case management services (individual counseling).
Address: Institute for Family Health Care – Amman, Sweileh, Hay Al Sharqi, near the North Amman Police Station.
Working hours: Sunday to Thursday, 8AM to 3:30PM.
Hotline number: 0799530746 / 0772404495
Address: Noor Al Hussein Foundation- Institute for Family Health
Princess Basma Development Center
Zahaa Al-Din School Street, next to Prince Rashid Military Hospital, opposite the Boys School, Aydoun, Irbid
Hotlines: 0791369005 / 0791369004 / 0798758201.
AWO-Arab women’s organization
Services: psycho-social assistance, medical assistance, legal assistance, and assistance to find safe shelter if needed.
Address: Al Mafraq- Hay al Hashmi- In front of the Green Salon Sweets.
Working hours: Sunday to Thursday, 8 AM to 4:00 PM.
Hotline number: 077-111-2013
Reporting School Bullying
UNICEF Hotline: 065509677
The Ministry of Education Hotline: 065680081
Reporting child begging
Anti-Begging Department hotline: 065530266
Ministry of Social Development: 0793344330
Other Social Services
Please click on the following link for social services: الحماية المجتمعية? – المفوضية السامية للأمم المتحدة لشؤون اللاجئين الأردن