Registration

Please note that ALL services provided by UNHCR, including registration, are provided for FREE. For more on reporting fraud, abuse and exploitation, please click here.


Please note that based on a government decision, new registration of asylum seekers in Jordan has been suspended since 23.01.2019. UNHCR continues to treat new registration as an utmost priority and continues its advocacy efforts to lift the suspension. Any changes to the decision will be formally announced by UNHCR through its communication channels.

Registration is the first step in the relationship between asylum-seekers and UNHCR. If you cannot return to your home country because you fear for your life, and wish to seek international protection with UNHCR, you must first register. At registration, UNHCR seeks your consent and records information relating to you and your family, as well as why you had to leave your home country.

Registration services are provided at urban registration centers in Amman, Irbid, and Mafraq. Registration services are also provided in camp registration centres in Azraq and Zaatari. UNHCR provides its registration services through in person interviews strictly on an appointment basis to ensure its ability to efficiently serve persons of concern.

If you require registration services, you can request an appointment through UNHCR’s helpline 064008000. UNHCR also relies on its data base to schedule persons of concern for renewal interviews prior to the expiry of their UNHCR certificates to ensure they do not experience any interruption of services.

Once scheduled, UNHCR will send you an SMS within 24 hours of your appointment with the location, date, time of your interview, and the interview modality; in person or remote. The SMS will indicate the importance of presenting all identity documents, including:

  1. Identity documents: passport, national ID, driving license
  2. Ministry of Interior Service Card (for Syrians only)
  3. Expired Refugee/Asylum seeker certificates
  4. Documents that confirm marriage, divorce, newborn child or a deceased family member since your last visit to UNHCR.

The SMS will also indicate the importance of each family approaching the centre on the specified timeslot to avoid long hours of waiting and any inconvenience which may include being denied access to the centre until your allocated time.

Information on UNHCR registration procedures

Please note that as a person of concern to UNHCR, it is very important you are aware of the following:

  • During the registration interview, UNHCR will ask for your consent to share basic data (such as name, date of birth and country of origin) with humanitarian partners for the purpose of providing aid. In specific cases, it may also require sharing some basic information about any specific difficulties you are experiencing for the same purpose. You have the right to inquire about partners with whom we share this data and who may receive it from us, the reason for sharing this data, and which data UNHCR will share. If you do not agree to give UNHCR consent to share this data, UNHCR will not share it with anyone. You can also withdraw your consent to share data at any time.
  • As part of UNHCR’s integrity and quality assurance measures, registration staff will seek your consent to record your interview, whether it is conducted in person or by phone.
  • It is your responsibility to inform UNHCR of any significant changes in your circumstance, marital status, movements in and out of Jordan, arrival, and departure of any of your family members and all forms of changes in the family composition including changes in your phone contacts. Failing to do so may negatively affect your case.
  • Providing UNHCR with your most recent contact number details provides an opportunity to keep in touch with you and keep you informed of changes to your file. If you do not have a phone number, please give us the phone number of a friend or relative who can help us contact you. And please be sure to update your phone number in UNHCR records .
  • It is standard UNHCR registration procedures to collect biometric identities (Iris scan) into its database for all individuals ages five and above to protect identities from impersonation and fraud. Your biometric records are stored in UNHCR’s central server and are not shared with any third party. If you are interested in learning more about how UNHCR uses refugee biometric data, and how biometric data is utilized for assistance collection click here.
  • UNHCR is required to share basic personal information such as name, date of birth, entry point and entry date, with the government of Jordan to allow implementation of its protection mandate. All other information provided to UNHCR remains confidential – no information about your case, reasons for leaving, or concerns about not returning to your country of origin is shared with any third party without your written permission, including the Jordanian authorities. UNHCR is not permitted at any time to share information about you with your country of origin. Please note that all your data is stored on UNHCR’s servers, which are subject to the highest security standards.

UNHCR Asylum seeker and Refugee certificate:

Upon completion of any registration service in urban location (Amman, Irbid and Mafraq), each adult member of the case you will be provided with a copy of UNHCR Asylum Seeker/Refugee certificate printed on a serialized secure paper displaying the following data fields:

  1. Case number
  2. Individual number
  3. First date of issue
  4. Current issuance date
  5. Full name in both English and Arabic
  6. Date of birth
  7. Country of birth
  8. Nationality
  9. Alias name (if applicable)
  10. Address in Country of Asylum
  11. Entry date
  12. Expiry date

The certificate has a one-year validity period and will require renewal annually. You are encouraged to schedule an appointment by contacting through UNHCR’s helpline 064008000 prior to the expiry of your certificate to avoid any interruption of services.

UNHCR Proof of Registration certificate:

Verification exercise is ongoing in both Azraq and Zaatari camps to replace the previously issued Proof of Registration certificates with new ones printed on a serialized secure paper with a one-year validity period. The exercise is expected to conclude in March 2023.

Upon completion of the exercise, each family residing in camp locations will have one copy of UNHCR Proof of Registration certificate printed on a serialized secure paper displaying the following data fields:

  1. Case number
  2. Individual number
  3. First date of issue
  4. Current issuance date
  5. Full name in both English and Arabic
  6. Date of birth
  7. Country of birth
  8. Nationality
  9. Alias name (if applicable)
  10. Address in Country of Asylum
  11. Entry date
  12. Expiry date

How to request an appointment?

If you are residing in urban and want to request an appointment, please follow the steps below:

Steps for requesting a renewal interview appointment
Steps for requesting an adding of a newborn baby appointment
Steps for requesting to split or merge appointments
  1. Call 064008000
  2. Choose the language: for English, press #, for Arabic, wait 5 seconds.
  3. A general welcoming message will play.
  4. If you are already registered with UNHCR, select option number 1
  5. Then Select option number 2 to access UNHCR general services.
  6. Then Select option 1 to access Registration.
  7. Then Select option number 1 for General registration services.
  8. The system will then read out the available services under registration, please select the correct appointment type by:
  • Select option number 1 For adding newborn children
  • Select option number 2 For Splitting/merging
  • Select option number 3 For Renewal of Asylum seeker or Refugee certificates
  • Select option number 4 For reactivation

Please wait until the Helpline agent takes the call and reflects your request for appointment in UNHCR data base.

 For camp residents, please contact the below hotlines to schedule an appointment:

  1. Zaatari Refugee Camp: 0798584478, 0798584541
  2. Azraq urban & Refugee Camp: 0790349871, 07982231865

Once scheduled, you will receive a confirmation SMS within 24 hours of your appointment with the location, date, and time of your interview. For persons of concern residing in the South governorates (Karak, Ma’an, Tafilah, Aqaba, or a resident of the city of Ruwaished) of Jordan, mobile registration and remote processing options will remain available, however, please make sure to flag this to helpline staff issuing you the appointment. Mobile registration missions are conducted quarterly (March, June, September and December) for Renewal & continuous registration interviews and for Asylum Seeker Certificates delivery (after Remote renewal interviews).

If you are a resident of the southern governorates, please do not come to Amman, Irbid, or Mafraq for an appointment. Please call the helpline or go to one of the mobile service offices available in those locations and ask for an appointment with the Mobile Registration Mission.

How to receive the renewed Asylum Seeker Certificate (Remote renewal interviews):

As part of UNHCR’s Remote Renewal Interview Process, UNHCR is issuing appointments for refugees to collect their renewed Asylum Seeker and Refugee Certificates from its Registration Centers. UNHCR will contact persons of concern directly via SMS to set appointments to approach the office, to avoid crowding. It is very important you pay attention to the collection location and time slot in the scheduling SMS.

How to reach Registration Unit through the UNHCR Helpline:

If you need to contact the UNHCR Registration unit for other services, please follow the below steps:

  1. Call 064008000
  2. Choose the language: for English, press #, for Arabic, wait 5 seconds.
  3. A general welcoming message will play.
  4. If you are already registered with UNHCR, select option number 1
  5. Then Select option number 2 to access UNHCR general services.
  6. Then Select option 1 to access Registration.
  7. Then Select option number 1 for General registration services.
  8. Select one of the below options:
  • Option number 5 For General counselling
  • Option number 6 For Document return requests. (For more details on documents return please check the section below)
  • Option number 7 For Other queries

Document Return for Syrian Refugees in Jordan

Since 2014, UNHCR and SRAD have been successful in delivering 95% of all documents retained in Raba Sarhan Centre. To retrieve your retained document in Raba Sarhan Centre, you will need to place a request though one of the below options:

  1. UNHCR Helpline 064008000
  2. UNHCR Registration Centres in Amman, Irbid, Mafraq and in both Zaatari and Azraq camps
  3. SRAD offices

Please make sure you have the following documents with you when placing a document return request:

  1. UNHCR Asylum Seeker Certificate or proof of registration
  2. Service card issued by the Ministry of Interior for Syrian refugees
  3. Pink receipt (if available)

Once you’ve submitted the request, UNHCR will process your request, and you will receive an SMS from UNHCR at a later stage requesting you to approach one of the delivery locations designated in each governorate to receive your document(s). When receiving your document(s), please present the following:

  • UNHCR Asylum Seeker Certificate or proof of registration
  • Service card issued by the Ministry of Interior for Syrian refugee

See also

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