WFP’s assistance through mobile wallets for Syrian refugees registered in the community

• In host communities, the World Food Programme (WFP) has transitioned the modality of receiving assistance for most Syrian refugees from electronic cards to mobile money (e-wallets).
• Inside Zaatari and Azraq camps, WFP is gradually transitioning the modality of food assistance delivery from electronic vouchers using iris scans to mobile money. This change is being implemented in phases and is gradually expanding based on family size. WFP will inform you about the families included in the upcoming phases of this transition.

A mobile money is digital financial service that allows people to save, send, receive and cash-out money using their mobile phones. It operates through a secure account linked to a user’s mobile number, enabling financial transactions without the need for a traditional bank account.

• Cash withdrawals can be made through service providers and approved banks for mobile wallets and are not limited to ATMs only.
• Cash deposits, which give you the opportunity to save money on a mobile wallet.
• Services provided by mobile wallets on smartphones, such as:
  – Money transfer: send money via mobile phone to purchase goods or transfer money to other mobile wallets or bank accounts.
  – Bill payment: pay bills or purchase mobile recharge cards through eFawateercom.
  – Magnetic card option: if you find it difficult to use a mobile wallet, you can request a magnetic card (e.g. Mastercard or VISA) through the mobile wallet service provider.
  – Versatility: the mobile wallet is a completely private account for you and is not limited to receiving WFP assistance only, it is similar to a regular bank account, giving you the opportunity to use it for any transfer, deposit or any financial activity in addition to receiving monthly assistance from WFP.
  – Privacy: WFP does not have access to your wallet account or transaction details, nor can it view the remaining balance. However, you can monitor your wallet’s transactions, balance, and details through your wallet application.

WFP does not recommend or endorse any specific provider. Each beneficiary has the right to choose the service provider that best meets their individual needs. Service providers in Jordan:

• • U-wallet by Umniah
  • Zain Cash wallet
  • Orange Money wallet
  • Dinark wallet
  • National wallet
  • Gadha wallet

And other service providers in Jordan.

• To open a mobile wallet, choose a mobile service provider and follow the steps available on their website or visit their office directly. The following conditions must be met:
• The individual must be 18 years of age or older.
• A valid MOI card is required for Syrian refugees.
• The individual must have an active phone number and a smartphone.

• The MOI ID of the wallet owner must belong to a family member registered on the same case file.
• Provide WFP with the mobile wallet number by filling out the form in the following link (https://mmreg.jor.beneficiaryregistration.cbt.wfp.org )
• WFP will send the data to the authorized service provider to ensure that the MOI ID number matches the registered phone number. If the data matches, the payment will be transferred the following month.
• WFP does not require the file owner be the owner of the mobile wallet, as any person registered on the same file (aged 18 years or older) can open the wallet.

• Yes, you can use an old mobile wallet, but you must ensure that the wallet was created using an MOI ID belonging to one of the family members registered under the same case file and verify that the wallet is still active. Service providers may deactivate or suspend wallets that have not been used for an extended period.
• To reactivate the wallet, you must contact the service provider and make sure that the wallet is still active.
• Provide WFP with the mobile wallet number by filling out the form in the following link (https://mmreg.jor.beneficiaryregistration.cbt.wfp.org ).

There are several reasons why this message may appear.

• • You may not be a current beneficiary of WFP assistance.
  • The entered UNHCR ID number may not be art of the targeted groups at this phase inside the camps.
  • The UNHCR ID number might have been entered incorrectly.

• If the phone or mobile SIM card is lost, contact your telecommunication company to issue a replacement SIM card, provided you have not changed your mobile number.
• If you have a new phone number, you must close the old wallet linked to the previous number through the service provider, open a new wallet on the new number, and ensure the wallet is activated.
• Update your wallet information by filling out the WFP mobile money form or contacting WFP. You can reach WFP by calling the helpline or visiting one of the helpdesks available in all governorates. (https://mmreg.jor.beneficiaryregistration.cbt.wfp.org )

• No, the remaining balance will not be transferred from the iris scan or e-card to the mobile wallet.
• If you have a remaining balance, you must redeem it using the e-card or iris scan as usual within 60 days.

• Ensure the accuracy of the information entered on WFP’s platform for mobile wallets.
• Provide WFP with the wallet number (mobile phone number) associated with the same UNHCR file number, as assistance will only be received through the wallet number you provide.
• The same wallet number (mobile phone number) will not be accepted for more than one UNHCR case ID, each case ID number must have its own wallet number.
• To avoid fraud and exploitation attempts, please do not share your personal information, case ID Number, card number, PIN number or wallet number with anyone who claims to have the ability to help you in receiving WFP assistance.
• Opening a mobile wallet is not facilitated by WFP or helpdesks; it must be done directly through the authorized service providers in Jordan. The mobile wallet must be created using the MOI number of a family member registered under the same file.

You can always get in touch with WFP through the following communication channels:

• WFP helpline (0797778841 – 0797778851)
• Facebook page of WFP Jordan (food assistance for the refugees registered in Jordan)
• Helpdesks in the host community that are available in all governorates on specific days, places and hours are announced monthly on WFP Facebook page.
• Helpdesks inside the camps at the NRC which are announced monthly on WFP Facebook page.