Health

Click here to go back to Welcome page.

Refugees from all nationalities

UNHCR-supported health services for all refugees

Primary, secondary and some tertiary health care services are available to all registered refugees from all nationalities at the non-insured Jordanian rate at public health centres and Governmental hospitals

Governmental health services are available through public healthcare centres and Governmental hospitals that cover all Governorates. Thus, you can identify services near your location by asking your neighbours. There are no Governmental hospitals in the Governorate of Aqaba. However, you can access emergency lifesaving hospital admissions in the Royal Medical Services hospital, Prince Hashem Hospital in Aqaba.

Patients must present a valid UNHCR Asylum Seeker Certificate (for all refugees) and the service card issued by the Ministry of Interior (for Syrian refugees only) in order to receive services at the non-insured Jordanian rate. Note that if the UNHCR Asylum Seeker Certificate is expired, the refugee will have to pay for the service provided at the unified rate.

Very important note: UNHCR strongly recommends keeping your documents (UNHCR Asylum Seeker/Refugee Certificate and MOI card) up-to-date in order to benefit from health services at subsidized rates provided by Ministry of Health facilities.

Primary healthcare services are available to all registered refugees from all nationalities at the non-insured Jordanian rate at public health centres and Governmental hospitals if they present a valid UNHCR Asylum Seeker Certificate and the service card issued by the Ministry of Interior (for Syrian refugees only).

Primary healthcare services are available for free in Caritas Downtown clinic in Amman through UNHCR support, it can be accessed based on UNHCR eligibility criteria.

Preventive Maternal and Child Health care services, family planning, infant and child feeding programmes in addition to routine vaccination services are available free of charge for all refugees from all nationalities, with a valid Asylum Seeker Certificate (for all nationalities) and the service card issued by the Ministry of Interior (for Syrian refugees only) in Maternal and Child Health centres of the Ministry of Health.

Delivery services are available at the non-insured Jordanian rate in all governmental hospitals for refugees of all nationalities holding a valid UNHCR Asylum Seeker Certificate (for all nationalities) and service card issued by the Ministry of Interior (for Syrian refugees only).

Pregnant women whose UNHCR Asylum Seeker Certificate will expire before the expected delivery date are kindly requested to contact UNHCR Registration Centre to arrange for the registration renewal , in order to get the non-insured Jordanian rate.

Kindly be advised that as a result of reduced donor funding, the cash for health program that covered the costs of deliveries for vulnerable refugees, had to be stopped. Refugees continue to receive health care services in government hospitals at the non-insured Jordanian rate. So, in the event of delivery, please go to the nearest government hospital and ensure covering the bill in order to avoid legal liability.

Emergency services are available at the non-insured Jordanian rate in all governmental hospitals for Refugees from all nationalities holding a valid UNHCR registration and MOI card (For Syrians only). If you or any of your family members have a medical emergency which necessitate urgent admission to a public hospital, you are highly encouraged to approach ministry of health hospitals in order to benefit from the non-insured Jordanian rate.

Kindly be advised that as a result of reduced donor funding, the cash for health program that covered the costs of emergency lifesaving hospital admission for vulnerable refugees, had to be stopped. Refugees continue to receive health care services in government hospitals at the non-insured Jordanian rate. So, in the event of an emergency health, please go to the nearest government hospital and ensure covering the bill in order to avoid legal liability.

In case of an emergency in Aqaba – including delivery – you can access Royal Medical Service Hospitals as they are the only available hospital services there.

In cases requiring non-urgent hospital services, you must visit Public Health Centres and follow normal referral procedure.

If you have any problem with the service card issued by the Ministry of Interior, you can be assisted through ARDD Legal Aid at 064617474.

Unfortunately, UNHCR doesn’t have enough budget to cover the cost of advanced costly secondary and tertiary health care. UNHCR will work relentlessly to coordinate coverage for these cases through medical and surgical missions. If you want to submit your documents for this purpose, please contact IMC focal points available in governmental hospitals through WhatsApp. Or when you visit Caritas Downtown clinic for primary health care services documents to be submitted through the clinic.

There are some surgeries and medications that are not covered by UNHCR such as organ transplant surgeries, cosmetic surgeries and very expensive operations or brand medications that have a local alternative/biological treatment.

Blood Transfusion at Ministry of Health Hospitals is free of charge for Patient’s with Thalassemia in need for frequent blood transfusion.

Mental health services are provided for refugees from all nationalities through the International Medical Corps (IMC) clinics listed below (see next page).

Advanced Mental Health Services offered by The National center for Mental Health are accessible free of charge for refugees holding a valid UNHCR registration and MOI card (For Syrians only), in case of unavailability please contact Caritas Clinics for further information’s.

Relax Application for mental health and psychological support:

The International Medical Corps launched an electronic application called Relax to expand mental health services during the COVID-19 pandemic.

The Relax application was developed to provide three core services:

Awareness: The app includes advice on how to cope with stressors during the pandemic, as well as information on common mental and neurological substance disorders and how to protect against COVID-19.
Access: The app improves access to Mental Health and Psychosocial Support Services (MHPSS) by helping vulnerable people overcome difficulties in accessing services, such as stigma and physical and financial barriers. The app provides contact information about and maps for all of our MHPSS clinics, as well as the number for a support hotline. It also includes a function that lets users make anonymous calls via the application. Mental health professionals including psychiatrists, psychotherapists, counselors and case managers are available in MH clinics to provide comprehensive services and operators trained on MH are available around the clock to answer inquiries and link people with the nearest Ministry of Health clinics where MHPSS services are available.
Training: The app provides specialized and non-specialized healthcare providers with training to strengthen their ability to provide more accessible MHPSS services to refugee communities and others throughout Jordan. Relax is designed to alleviate the shortage of highly specialized mental health staff in the country by delivering live or pre-recorded video and audio training. The app also includes a World Health Organization course on early mental health detection and intervention.

Many features and resources are available on the app, such as relaxing music and materials on common mental health disorders and COVID-19 specific information. Using the app, International Medical Corps has provided a range of trainings for non-specialist staff about the Mental Health Gap Action Program Intervention Guide (mhGAP-IG), which equips primary healthcare workers with the knowledge and skills they need to detect and manage clinical mental, neurological and substance-use disorders. We also have provided Mental Health Case Management (MHCM) and early detection and intervention training, enabling them to initiate proper cases management processes and referral if needed.

The Relax app is only for Jordan and is available to download on iPhone through the Apple store and on Android through the Google Play store.

Click here to download the App.

Infant and Young Child feeding programmes and management of acute malnutrition for children under five, and pregnant and lactating working is available free of charge, regardless the level of vulnerability through Caritas clinic in Down town Amman that is supported by UNHCR.

The routine vaccination services are available free of charge at any Ministry of Health public health centre. Please call UNHCR Helpline if you went to a public health centre and your children did not receive the relevant vaccinations.

Address: Humanitarian Aid Centre, Amman Downtown, next to the Italian Hospital

Contact: 0776326079

Services: Health care services

Opening hours: Saturday to Thursday Except for Sunday

From 8:30AM to 3:30PM

Al Bashir Hospital (Amman): 0792030419 or 0791500536

Al Salt Hospital: 0797434516

Al Zarqa Hospital: 0792030429 or 0799718935

Mafraq Hospital: 0792030411

Northern Badia Hospital:0792030411 or 0795589578

Gynecology and Paediatrics Hospital (Mafraq): 0791500541

Princess Basma Hospital (Irbid): 0797434521

Princess Rahma Hospital (Irbid) and Princess Badea Hospital (Irbid): 0797434510