Announcements

GENERAL INFORMATION

Please be informed that the UNHCR Reception Center in Jakarta will be closed, or its opening hours will be adjusted on the following days:

Thursday, 27 March 2025: Open for morning only from 8 to 11am due to Public/UN Holiday.
(For scheduled agenda and appointments only. Walk-ins or non-appointment will be limited.)

Friday, 28 March 2025 – Tuesday, 1 April 2025: CLOSED due to Public/UN Holiday

Wednesday, 2 April 2025 – Friday, 4 April 2025: Open with reduced capacity. The service requests may not be accommodated on the same day. 

Friday, 18 April 2025: CLOSED due to Public/UN Holiday

During the above periods, UNHCR and partners can be contacted via channels available in Contact Us page here.

All services provided by UNHCR and partners are free of charge

Please maintain the WhatsApp number you have provided to UNHCR as we will use this number to contact you for updates on your case and to share important information. If your WhatsApp number changes, please notify UNHCR immediately.

LATEST UPDATES AND OPPORTUNITIES

Information on the US Resettlement Program

05 February 2025

The United States Government has announced the suspension of the U.S. Refugee Admissions Program (USRAP). The suspension will impact refugee travel (for those already approved) and case processing (for those waiting for their RSC Asia Pre-screening, USCIS interview or their USCIS decision). UNHCR is awaiting further guidance from the U.S. government regarding the impact of this new order on […] ➞

End of Partnership with CRS and New Temporary Hotline Numbers 

09 September 2024

UNHCR’s partnership with Catholic Relief Services (CRS) is ending on 8 September 2024. Since 2018, CRS has provided a great support in implementing different UNHCR programmes, including socio-economic assessments and cash-based interventions, labor mobility, prevention of and response to Gender Based Violence, community mobilization, and education. UNHCR is currently identifying new partners to continue these important […] ➞

Launch of Online Self-service Portal

10 May 2024

Please be informed that:  UNHCR Indonesia Communication Channels  KOBO inquiry form: unh.cr/62c2a30b5   Hotlines    Jakarta/surrounding areas   Field locations   Please note that Hotline numbers are reserved solely for the designated purposes, i.e., life-threatening medical cases, GBV/Child Protection, security, legal protection issues.    Information on UNHCR’s processes, assistance, and services, as well as answers to most of the queries […] ➞