All services provided by UNHCR and partners are free of charge

Please maintain the WhatsApp number you have provided to UNHCR as we will use this number to contact you for updates on your case and to share important information. If your WhatsApp number changes, please notify UNHCR immediately.

July 2024  

 UNHCR has suspended its monthly subsistence allowance (MSA) program due to budget limitations impacting UNHCR globally.  We understand that this will create a very difficult situation for the most vulnerable refugees living independently in Indonesia who have relied on MSA to meet basic needs.  We hope that you will find other resources through relatives, friends, the local community, or other organizations.  UNHCR will resume the MSA program as soon as we are able.  

Launch of Online Self-service Portal

Please be informed that:  UNHCR Indonesia Communication Channels  KOBO inquiry form:   Hotlines    Jakarta/surrounding areas   Field locations   Please note that Hotline numbers are reserved solely for the designated purposes, i.e., life-threatening medical cases, GBV/Child Protection, security, legal protection issues.    Information on UNHCR’s processes, assistance, and services, as well as answers to most of the queries […] 🠬