Announcements

All services provided by UNHCR and partners are free of charge

Please maintain the WhatsApp number you have provided to UNHCR as we will use this number to contact you for updates on your case and to share important information. If your WhatsApp number changes, please notify UNHCR immediately.

Caregiver Training

UNHCR is offering an in-person caregiving skills training program for 15 selected refugees. The training will be conducted in December 2024. If you are interested and meet the criteria listed below, we encourage you to apply. Upon completing the training, participants may have the opportunity to engage in an apprenticeship/on-the-job training for a certain period […]

End of Partnership with CRS and New Temporary Hotline Numbers 

UNHCR’s partnership with Catholic Relief Services (CRS) is ending on 8 September 2024. Since 2018, CRS has provided a great support in implementing different UNHCR programmes, including socio-economic assessments and cash-based interventions, labor mobility, prevention of and response to Gender Based Violence, community mobilization, and education. UNHCR is currently identifying new partners to continue these important […]

Suspension of MSA for many cash recipients

July 2024   UNHCR has been forced to suspend its monthly subsistence allowance (MSA) program for many previous beneficiaries due to budget limitations impacting UNHCR globally. We understand that this will create a very difficult situation for the most vulnerable refugees living independently in Indonesia who have relied on the monthly subsistence allowance. We continue to […]

Launch of Online Self-service Portal

Please be informed that:  UNHCR Indonesia Communication Channels  KOBO inquiry form: unh.cr/62c2a30b5   Hotlines    Jakarta/surrounding areas   Field locations   Please note that Hotline numbers are reserved solely for the designated purposes, i.e., life-threatening medical cases, GBV/Child Protection, security, legal protection issues.    Information on UNHCR’s processes, assistance, and services, as well as answers to most of the queries […]