UNHCR Indonesia - Help for refugees and asylum-seekers

All services provided by UNHCR and partners are free of charge.

Kindly be informed that due to a National holiday for Eid-el-Fitr, the Reception Center is closed on 10 – 11 April 2024.
On 8, 9, and 12 April 2024, the reception center is only limited to document (card/UCL) renewal. There is no case update service available during that time.
The Reception center will be fully operating again on 15 April 2024.

Welcome to Indonesia’s “HELP” website – run by UNHCR, the UN Refugee Agency. 

This site was created to assist refugees and asylum seekers in Indonesia seeking information on UNHCR’s services, assistance, and processes.

Please maintain the WhatsApp number you have provided to UNHCR as we will use this number to contact you for updates on your case and to share important information.  If your WhatsApp number changes, please notify UNHCR immediately.