Account Creation – New Users

  • A smartphone or computer  
  • An e-mail address,  
  • An active phone number in Indonesia (this must be a mobile number, NOT a WhatsApp number),  
  • Internet connectivity.

If you are NOT registered with UNHCR, follow these steps to create your account:

  • STEP 1: Click on the “Create a new account” button. 
  • STEP 2: You must understand and accept the Privacy Notice for using UNHCR’s online self-service portal. 
  • STEP 3: Enter your e-mail address and the verification code that is sent to your e-mail after you click on verify. 
  • STEP 4: Enter your phone number in Indonesia (NOT a WhatsApp number) and the verification code that is sent to your phone after you click on verify.  
  • STEP 5: Set a strong password that you will remember. It must be nine characters, have at least one lowercase letter, one uppercase letter, one number and one symbol. 
  • STEP 6: You have successfully created an online self-service account. Click on “No” if you are not yet registered with UNHCR and would like to apply for asylum registration with UNHCR in Indonesia.

Once you finish creating your account, you will automatically be invited to complete the steps to submit your request for registration.

If you logged out of your account after creating it without submitting your application, you can log back in and continue the following steps.

Step one: Complete the information required to apply for registration with UNHCR and upload your documents.   

  • Personal information: We first need to know about you. Enter your personal details, including your name, date of birth, and nationality, and sex.  You will need to add your name in English on a separate line if you are using the portal in a different language. Fields marked with a red “required” must be filled in. If you leave these blank, you will not be able to continue. 
  • Contact details: Enter any additional phone number, e-mail addresses or WhatsApp number that UNHCR can use to contact you. Please mark which e-mail or contact number you would like for UNHCR to use. E-mail will be automatically chosen if you do not change it. 
  • Address and arrival date: Enter your address in your home country and your current address in Indonesia.  
  • Additional information: Enter information on any specific needs you may have. This is something optional. 
  • Photo: Take a photo of your face / “selfie” using the button on the screen or upload a photo of your face you already have. The photo should be of good quality, similar to a passport photo (Please see below for more the guidance).   
  • Documents: You can also upload a copy of your passport and national identification document, or any other identity document you may have in your possession. Please only upload your identity documents. Your family members’ documents will be entered when you add your family members to your application.  
Click Here for Photo Guidance

When uploading your photo, make sure that:

  • All of your face is visible in the photo.
  • You have your eyes open and look into the camera.
  • You are not wearing any hats or glasses (headscarves are allowed).
  • The photo is not blurred.
  • Your face is in the light.
  • There is a plain background to your photo.

Tip: If you try to take a photo but nothing happens when you click the button, check your phone settings. You may have to change your permissions so the application can access the camera.

Step two: Add your family members   

Only your close family members currently with you in Indonesia can be included on your application for a registration appointment. 

Family members may include your children, spouse, or elderly family members who are dependent on you.    

You will have to provide the same information you provided about yourself for all family members you wish to register with you, including their ID documents and photos. We recommend that they are with you while you complete their information.  

Step Three: Review your application before submitting it to UNHCR  

  • Click on ‘My Profile’ to review your personal information, contact details, and photograph.  
  • Click on ‘My Documents’ to review the documents you uploaded for yourself.  
  • Click on ‘My Family’ to review the personal information, photograph and documents you uploaded for your family members.  

Step Four: Submit your registration application to UNHCR  

  • Once you are happy the information, photographs and documents in your application are correct, click on ‘Submit My Application.  
  • Note that once you submit your application, you will not be able to change your personal. information. You can only add additional documents and update your communication information.  

Step Five: You have successfully submitted your application. What is next?  

  • Take note of your temporary UNHCR ID number for future communication with UNHCR. You can also find this reference number in the ‘Home’ page.   
  • The status of your registration application when you submit is “Unscheduled.” You can check the status of your application in the ‘Home’ page or check the ‘My Appointments’ page to see the date, time and location of the appointment UNHCR sets for you once your application is reviewed.  
  • You will receive a notification to your e-mail address once your appointment is scheduled and UNHCR will contact you with further information.  
  • UNHCR will aim to contact you with an update within two weeks; however, please note that this does not mean your interview will take place within two weeks. Due to the high volume of requests, it may be several months before your interview is scheduled.  

Please also see: