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Welcome

UNHCR Indonesia - Help for refugees and asylum-seekers

Welcome to Indonesia’s “HELP” website – run by UNHCR, the UN Refugee Agency. 

This site was created to assist refugees and asylum seekers in Indonesia seeking information on UNHCR’s services, assistance, and processes.

  • Announcements
  • Contact us
  • Self-service Portal
  • Registration and Documentation
  • Refugee Status Determination (RSD)
  • Assistance and Support
  • Solutions
  • Fraud and Misconduct

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Reception Center Opening Hours Adjustment and Closure

The UNHCR Reception Center in Jakarta will be closed, or its opening hours will be adjusted on the following days due to either Public/UN Holiday or reduced capacities:

Thursday, 27 March 2025: Open for morning only from 8 to 11am
Friday, 28 March 2025 – Tuesday, 1 April 2025: CLOSED
Wednesday, 2 April 2025 – Friday, 4 April 2025: Open with reduced capacity

Click here for further detail information No, thanks