Reporting fraud, exploitation or abuse

Please note that ALL services provided by UNHCR, including registration, are provided for FREE.

Ask for the official UNHCR ID-cards from anyone who offers to help you with UNHCR-related services. Make sure that all your documents are genuine when presenting them to UNHCR or inform us otherwise. If you are approached by anyone seeking money in exchange for UNHCR services, or you have paid for UNHCR services, you should report the incident immediately through the formal channels.

How to complaint about fraud committed by non-UNHCR staff?

Call the UNHCR helpline on 1800-1035635
Send an email with complaint petition to UNHCR India at [email protected]
Use the nearest UNHCR Complaint Box, available at UNHCR and partner centers in the field.

Fraud and/or corruption committed by UNHCR staff, or staff of UNHCR’s partners?

If you have information about UNHCR staff, or staff of UNHCR partners or contractors, being involved in corruption, exploitation (including sexual exploitation), fraud, or sexual abuse report it immediately and directly to UNHCR’s Inspector-General’s Office (IGO) at its headquarters in Geneva, Switzerland. The Inspector General’s Office (IGO) provides the High Commissioner with independent assurance and oversight of UNHCR’s activities and operations.