FAQ

FAQs and proposed replies


How can I apply for asylum in Greece?

Please refer to the HELP Website below for further information: https://help.unhcr.org/greece/applying-for-asylum/how-do-i-apply-for-asylum/

You can also get more information about the asylum process from the Asylum Service either by calling this number where you can find information in 10 languages: (0030) 210 69 88 660 or visit the website of the Greek Asylum Service, where you can find information in several languages.


Can I apply for asylum in another country? Which country is responsible to examine my asylum application? (Dublin III)

Please refer to the HELP Website link below for further information: https://help.unhcr.org/greece/applying-for-asylum/can-my-application-for-asylum-be-examined-in-another-european-country/dublin-iii-family-reunification-and-other-legal-pathways/

You can also get more information about the asylum process in the European Union from the Asylum Service either by calling this number where you can find information in 10 languages: (0030) 210 69 88 660 or visit the website of the Greek Asylum Service http://asylo.gov.gr/en/?page_id=81


Can I apply for family reunion with my family/ relatives in another EU country? (Dublin III)

Please refer to the HELP Website link below for further information:
https://help.unhcr.org/greece/applying-for-asylum/can-my-application-for-asylum-be-examined-in-another-european-country/dublin-iii-family-reunification-and-other-legal-pathways/

You can also get more information about the family reunion procedure (Dublin III) from the Asylum Service either by calling this number where you can find information in 10 languages: (0030) 210 69 88 660 or visit the website of the Greek Asylum Service http://asylo.gov.gr/en/?page_id=81


I am a recognised refugee/subsidiary protection beneficiary, can I apply for family reunification with my relatives who are in my country of origin/ in another third country (outside the EU)? What are my rights and obligations?

For further information about your rights as a recognised refugee or beneficiary of subsidiary protection, please refer to the HELP Website link below for further information: https://help.unhcr.org/greece/rights-and-duties/rights-and-duties-of-refugees/


How can I return to my country of origin?

If you decide that you want to return voluntarily to your country of origin or previous residence, please refer to the link below: https://help.unhcr.org/greece/voluntary-return/ or visit the website of the Greek Asylum Service for information on the available options: http://asylo.gov.gr/en/?page_id=344


How can I apply for resettlement from Greece to another country? Can UNHCR send me to another country?

No, UNHCR in Greece does not implement resettlement programmes of refugees to other countries.


Are there any organisations that can help me with my asylum application?

Please find below a link to service providers which offer legal assistance: https://help.unhcr.org/greece/where-to-seek-help/other-services/


How can I receive information on access to welfare, healthcare, education, employment, and cash assistance, registration of birth or death?

Please find further information about access to services and service providers below: https://help.unhcr.org/greece/living-in-greece/


I want to apply for cash assistance with UNHCR/ I have issues with my UNHCR cash card/ I have missed my cash certification appointment. Who can I contact?

You may contact directly the Cash Assistance Helpline to require assistance, at the following numbers:

Cash Assistance Helpline
Land line (fees apply): 210-330-0170
Whatsapp and Viber
Arabic and French: +30-694-451-4441
Other languages: +30-694-071-6099
Operational hours: Monday to Friday 9:00AM – 3:00PM
The helpline is not operational during national holidays.


I am currently on an island in Greece. When can I move to the mainland?

Please contact the local authorities and/or UNHCR staff in order to receive information on the transfers’ procedures.


I am homeless. Where can I seek accommodation/ shelter?

Please find below a link to service providers related to shelter and accommodation: https://help.unhcr.org/greece/where-to-seek-help/other-services/

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