How to seek help

UNHCR and its partner organizations provide refugees and asylum-seekers in Turkey with the following services:

  • Educational activities and counselling,
  • Legal counselling and assistance,
  • Psychological and psychiatric counselling and assistance,
  • Psycho-social counselling and assistance,
  • Counselling on access to rights and services for persons with special needs.

Additionally, UNHCR and its partner organizations may also provide you with the following services, after reviewing your request for assistance:

  • Interpreter assistance for your medical and legal proceedings,
  • Home visit for social and financial assistance,
  • Assistance in writing petitions on your behalf, including your requests to state bodies such as SASF, PDMMs, DGMM, courts and Bar Associations.

Contact UNHCR for help

To get in touch with UNHCR for individual support and assistance, please contact the UNHCR-ASAM Counselling Line for refugees and asylum-seekers in Turkey.

The UNHCR-ASAM Counselling Line can be reached on 444 48 68. It is available from 9.00 to 17.00 on Mondays to Thursdays, and from 9.00 to 16.00 on Fridays. You’ll be able to receive counselling in Arabic, Persian, Turkish or English.

Alternatively, you can reach the Counselling Line via email ( and fax (0 312 491 55 82).

Contact partner organizations for help

Many services are provided by UNHCR’s partner organizations. To contact and seek assistance directly from our partners working in your province, please use the details below.

Association for Solidarity with Asylum Seekers and Migrants (ASAM)

Established in 1995, ASAM carries out projects for asylum-seekers and refugees in Turkey. ASAM covers the following areas: psycho-social counselling, legal counselling, health and reproductive counselling, educational activities, and social activities.

ASAM has 72 offices in 46 provinces across Turkey. Visit the ASAM website to find the contact details and location of the ASAM office or centre closest to you.

Human Resources Development Foundation (HRDF)

HRDF works towards establishing and strengthening the rights-based reception system to support refugees. Social workers in seven provinces closely work with the local authorities and advocate for refugees’ access to their rights.

Leylek Pınar Mah. Cumhuriyet Cad.
Günakın İş Merkezi Kat:1 No:8 Ağrı
Tel: (0541) 579 9404

İlkbahar Mah. Ukrayna Cad. 590. Sok.
Özşen Apt. No: 5 Daire: 6 Çankaya/Ankara
Tel/Fax: (0312) 428 3011

Gazipaşa Mah. Yahyabey Sok. No:13/1-2 Bilecik
Tel/Fax: (0228) 212 1164

Deliklitaş Mah. Avar Sok. No:6/1 Eskişehir
Tel/Fax: (0222) 234 6442

HRDF Elmadag (Support Office for Non-Syrian Refugees)
Cumhuriyet Caddesi Şakirpaşa İşhanı No:59 Kat:3 Daire:3 Elmadağ/Şişli/İstanbul
Tel: (0212) 254 1776
Fax: (0212) 254 1732

HRDF Esenler (Support Office for Syrian Refugees)
Kazim Karabekir Mah. 1001. Sok. No:2 Esenler/Istanbul
Tel: (0212) 562 5062
Fax: (0212) 562 5067

Saray Mah. Mahvel Sok. No: 68 A Blok Kat: 1 Daire:4 Merkez/Kütahya
Tel/Fax: (0274) 223 2627

Şerefiye Mah. Santral 5 Sok. Haydaroğlu İşmerkezi
A Blok 2/33 İpekyolu/Van
Tel/Fax: (0432) 2160534


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