Information for people from Ukraine

Information for people from Ukraine

Temporary Protection in the EU

Temporary Protection for people from Ukraine has been extended until
4 March 2027.

  • You can apply for Temporary Protection until this date
  • If you already have it, your status is automatically extended

If you are coming from Ukraine, you may be eligible.
Learn how to apply (Ukrainian)

Accommodation

If you do not have a place to stay, the Government Office for Support and Integration of Migrants may help you.

More information (Ukrainian)

Financial support

If you are not staying in government accommodation and do not have enough income, you may be eligible for:

  • Financial assistance
  • Rent subsidy

How to apply and available support (Ukrainian)

Contact: Government Office for Support and Integration of Migrants

This office is responsible for support and protection.


Official website (EN / SI / HU / IT)

Voluntary return to Ukraine

If you decide to return permanently:

  • You must withdraw your Temporary Protection status
  • Inform the Administrative Unit that issued your status
  • Inform authorities if you receive financial aid or rent subsidy

More information (Slovenian)

For other groups (asylum seekers, refugees, migrants):
Visit the Voluntary Return page (English)

Ukraine is Home platform

This platform provides information for people who left Ukraine, including:

  • Your right to stay in EU countries
  • Travelling to Ukraine and returning
  • How visits affect Temporary Protection
  • Support available if you return to Ukraine

In the “FAQ by countries – Slovenia” section, you can find:

  • Information on staying in Slovenia
  • Access to services
  • Short or long stays in Ukraine
  • Steps to take before returning permanently

Alternatives to Temporary Protection

You can explore other legal status options in Slovenia:

More information

For more information, feedback, or complaints, call the UNHCR Call Centre on 080 828 094  between Monday – Friday, 08:00 – 17:00, in Ukrainian, Russian, English and Arabic.

Pension Verification Requirement for Ukrainian Refugees

Due to recent legislative changes in Ukraine, all Ukrainian pensioners residing abroad must complete a verification procedure in order to continue receiving pension payments.

How to Complete Verification

You can complete the procedure through one of the following modalities:

  1. Diia Application

Via Diia Signature on the PFU web portal or the PFU mobile app ( video guide is available here)

  1. Videoconference Verification via the PFU Portal

You may request a video call via the PFU portal or by calling the hotline: 0800 503 753.
Calls are usually scheduled within 10–30 days and conducted via Google Meet, WhatsApp, Signal, Telegram, Viber, or Zoom.
You will be asked to present your original passport/ID and pension certificate during the call.

  1. Verification at a Ukrainian Consulate

Visit the nearest Ukrainian consulate to confirm your identity and place of residence. Embassy of Ukraine in the Republic of Slovenia can be found:

You will receive a certificate of identity, which you can upload via the PFU portal to complete verification.

  1. In-Person Verification in Ukraine

If you are currently in Ukraine, you can visit any PFU service centre.
Please note: Due to the suspension of thousands of pensions in January 2026, long queues are currently reported nationwide.

Additional Requirement for Pensioners from Temporarily Occupied Territories (ToTs)

If you are from the ToTs, you must confirm that you are not receiving a pension from the Russian Federation, by doing one of the following:

  • Selecting the relevant declaration box in your PFU online account
  • Stating this explicitly during videoconference verification
  • Sending a written declaration by email or postal mail to the PFU

After completing all steps, please verify that your PFU personal account reflects the correct date of verification and declaration. You may check this online or by contacting the PFU hotline (0800 503 753).

Need More Help?

For more information and technical support completing the verification process through the Diia app or PFU portal please contact the UNHCR Regional Contact Centre (RCC). Additional information will also soon be available via the Ukraine is Home website: https://ukraineishome.org/

Psycho-social support ⬇

You can receive free psycho-social support from the following organizations specialized to provide support to asylum seekers and refugees:

 Emma Institute – Center for Victims of Violence can assist you, if you think you might be a victim of Gender Based Violence (GBV), or if you would like to receive Mental Health or Psychosocial Support (MHPSS).

Slovene Philanthropy can assist you with orientation information, with finding accommodation and support with integration.

SOS Helpline for women and children survivors of violence runs a shelter for women and children, victims of violence, a hotline, and self-help groups for women experiencing violence:

DNK – Association for nonviolent communication provides programs for people experiencing violence, as well as for perpetrators of violence:

 

If you live outside Ljubljana, we suggest you to contact your local Center for Social Work. They will refer you to a local organization providing psycho-social or other support.
You can find the list of all Centers for Social Work here (Slovenian language).

Support on trafficking in human beings ⬇

Caritas Slovenia offers crisis accommodation and safe accommodation to victims of trafficking in human beings.

Društvo Ključ – Center for fight against Trafficking in Human Beings if you think you might be a victim of trafficking, Društvo Ključ can provide accommodation, psychosocial counselling and  reintegration:

Slovene Philanthropy provides information and counselling on risks of trafficking in human beings to migrants, asylum seekers and refugees.

More detailed information with helpful links can be found on the government website in English or Slovenian.

Integration support ⬇

If you have questions regarding employment, education, healthcare, finding accommodation or access to services, as well as other integration issues, you can turn to Slovenska Filantropija – Association for Promotion of Volunteering.

Other organizations, like Slovenian Red Cross or Caritas Slovenia, might be able to help with integration issues in your region.

Slovenian Red Cross

Caritas Slovenia

 

Refugee Led Organizations and Community Based Organizations

In Slovenia, there are several organizations led by Ukrainian refugees or the Ukrainian community which offer support and services to refugees or offer space to connect with other Ukrainians in Slovenia. These are:

Društvo Ukrajincev v Sloveniji Razom organizes cultural events and offers psychosocial support for refugees.

Kulturno Društvo Ljubljana-Kyiiv organizes cultural events and offers Slovenian language courses to refugees.

Zavod Rokavička, organizes a Sunday school for Ukrainian children in Slovenia and connects Ukrainian refugees, who are teachers.

Zavod Dress for Success Maribor helps refugee women with labor integration, organizes workshops for successful employment and gifts formal clothes for job interviews.

Emergency and other helpful services ⬇

  • You can call the Police by dialing 113.
  • To contact the Medical Emergency services in Slovenia – dial 112.
  • To contact the Fire Department in Slovenia – dial 112.
  • To report a missing child dial the European telephone number for reporting missing children: 116 000.

If you need support related to you employment status or need legal advice related to your employment contract, you can reach out to

Delavska svetovalnica – Counselling Office for Workers

If you are experiencing human rights violations or discrimination, you can seek help with

Amnesty International Slovenia

If you are struggling financially could benefit from a humanitarian donation, you can approach Slovenian Red Cross and Slovenian Karitas. SRC also helps with issues of family reunification, while Caritas offers crisis accommodation and safe accommodation to victims of trafficking in human beings.

Slovenian Red Cross

Caritas Slovenia

If you are lesbian, gay, bisexual, transgender, intersex, queer, asexual or questioning your sexual or gender identity, you can reach out to Legebitra

Related information

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