Healthcare for refugees and asylum seekers

Asylum seekers are provided with emergency medical assistance and necessary treatment in case of illness or serious mental disorders, emergency transportation to medical facilities, and emergency dental assistance.

For urgent medical assistance in life-threatening situations at home, in traffic accidents or in other situations, call the free telephone number 112.

In Slovenia, public healthcare activities are carried out within the public healthcare network, and public healthcare institutions are also designed as service providers. These include primary healthcare centers, hospitals, social assistance institutions, pharmacies, and other institutions.

Healthcare consists of the primary, secondary, and tertiary level. The primary level encompasses primary healthcare centers and pharmacies, the secondary level encompasses specialist ambulatory outpatient and hospital inpatient care, and the tertiary level encompasses activities at clinics, clinical institutes, or clinical departments and other authorized healthcare institutions.

A list of all health care institutions and pharmacies with contacts is available on this page: Po vrsti izvajalcev – Zavod za zdravstveno zavarovanje Slovenije ( (Slovenian language).

If you are recognized as a refugee, you have access to health insurance. In Slovenia compulsory health insurance provides full coverage. The registration of persons in the compulsory social security scheme, which also includes compulsory health insurance, is subject to uniform procedures. Refugees are covered by the compulsory health insurance on the basis of their status.

The Health Insurance Institute of Slovenia performs the registration for compulsory social security and issues the health insurance card. For the first health insurance card, it is not required to submit an application because the Health Insurance Institute of Slovenia (HIIS) will issue it upon the first registration in the compulsory health insurance. Within two weeks, you will receive it by post to the address of your permanent or temporary residence. Until its receipt, the HIIS will issue a certificate with which you can temporarily exercise your right to health services.

For any question related to the compulsory health insurance you can contact Health Insurance Institute of Slovenia (HIIS)

Address: Miklošičeva cesta 24, 1507 Ljubljana, Slovenia
phone: +386 1/30 77 296
Email: [email protected]
Office hours:
Monday and Tuesday: 8.00 to 12.00 and 13.00 to 15.00,
Wednesday: 8.00 to 12.00 and 13:00 to 17.00,
Friday: 8.00 to 13.00

A list of regional HIIS units with addresses and contacts is available on the following website Contacts – Health Insurance Institute of slovenia ( (English language).

If you do not have compulsory health insurance and you are in need of basic health care, you can contact an out-patient clinic for people without health insurance:

Pro Bono Clinic – Clinic with counselling service for persons without health insurance

Address: Mislejeva 3, 1000 Ljubljana, Slovenia
Tel.: +386 (0)1 437 20 10 or +386 (0)1 437 91 82
Email: [email protected]
Website: (Slovenian language)

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