How to contact UNHCR

Some services may be temporarily unavailable due to COVID-19 prevention and response measures, but in case of emergency, please contact the numbers below.

Emergency assistance numbers by location

You can contact UNHCR and partners at each location for general issues and individual protection assessments. Caseworkers do schedule for further appointments whenever necessary.


Kigali ⬇

UNHCR Protection Unit helpline: 0788 313 705  / 0788 302 718 or contact us at [email protected]

Medical assistance: Contact UNHCR on 0788 313 705 / 0788 302 718

Reception Day:

UNHCR Representation Office in Rwanda (Nyarutarama next to Quiet Heaven Hotel):
Monday to Thursday from 8:00 AM to 5:00 PM and Friday from 8 AM to 2 PM

Gikondo Community Center:

The activities at the center have resumed with COVID-19 preventive measures. The center is open from Monday to Thursday, from 8:00 to 17:00 and Friday from 8:00 to 14:00.

Registration is ongoing every day.

UNHCR protection staff are also present at Gikondo community center on Monday and Wednesday.

For more information, please consult Gikondo Community Centre Manager (Prison Fellowship Rwanda). Email: [email protected]


Huye ⬇

UNHCR Protection Unit Helpline: 0788 314 711

GBV related issues: 4433 (Toll Free)

Legal assistance: 1022 (Toll Free) / 845 (Toll Free)

Medical assistance: Contact UNHCR on 0788 314 711


Nyanza Transit Center ⬇

All coordination: 0788 534 671 (Camp Manager, MINEMA) / 1022 (Toll Free) / 845 (Toll Free)


Kigeme Refugee Camp ⬇

UNHCR Helpline: 0788 314 711

Cash-Based Intervention (CBI) related Helpline: 0788 334 787

Gender-based violence related issues: 4433 (Toll Free)

Legal assistance: 1022 (Toll Free) / 845 (Toll Free)

Reception Day:

Every Tuesday and Thursday 10:00 AM to 2:00 PM.


Kiziba Refugee camp ⬇

UNHCR Helpline: 0788 381 326

Gender-based violence related issues: 4433 (Toll Free)

Reception Day:

Every Tuesday from 9:00 AM to 12:00 PM (Community Services). Refugees can also book an appointment before

Resettlement counselling/information sessions: Every last Wednesday of the month from 9:00 AM to 1:00 PM


Mugombwa Refugee Camp ⬇

UNHCR Helpline: 0788 314 711

Cash-Based Intervention (CBI) related Helpline: 0788 334 787

Gender-based violence related issues: 4433 (Toll Free)

Legal assistance: 1022 (Toll Free) / 845 (Toll Free)

Reception Day:

Every Wednesday from 10:00 AM to 2:00 PM.


Nyabiheke Refugee Camp ⬇

UNHCR Helpline: 0788 380 888 or Contact us at [email protected]

Gender-based violence related issues: 4433 (Toll Free)

Reception Day:

Every 1st and 3rd Wednesday of the month.


Mahama Refugee Camp ⬇

UNHCR Helpline: 0788 315 023

Gender-based violence related issues: 4433 (Toll Free) / 8855 (Toll Free)

Child protection related issues: 8855 (Toll Free)

Legal assistance: 1022 (Toll Free)

Police: 0788 311 864


Gashora Transit Center ⬇

UNHCR Helpline:  0788 388 101 or Contact us at [email protected]