UNHCR will close its Suceava field office on 31 August, 2025. However, we will continue to support forcibly displaced persons in the region. The UNHCR Country Office in Bucharest will take over services across Romania, maintaining protection and assistance in partnerships with national and local authorities, as well as with organizations like CNRR, World Vision and other relevant partners including Refugee-led Organizations.
UNHCR will utilize its national hotline, conduct focus group discussions, and maintain active feedback and complaint mechanisms to keep the communication with the refugees and other forcibly displaced people living in Romania. Important updates will also be promptly shared on UNHCR’s Telegram channel and Help webpage.
When will the UNHCR Office in Suceava close ?
The Suceava Field Office will officially close on 31 August 2025.
Why is UNHCR’S Office in Suceava closing ?
Due to recent global events, funding for humanitarian organizations, including UNHCR, has significantly decreased. This reduction affects our ability to provide assistance, protection, and solutions to the extent we did until now. Nevertheless, we will reorganize and adapt our operations in Romania and globally. As part of this restructuring, the Suceava Field Office will close on 31 August 2025. This decision was not made lightly, and we assure you that your protection and safety remain our priority. We understand this news may cause anxiety and raise questions. We are committed to supporting you through this transition and encourage you to contact us or our partners for urgent issues. Please obtain information through trusted UNHCR channels to avoid misinformation. Our assistance and services are always free of charge. We will provide updates as necessary through our official channels.
How will I be able to contact UNHCR in the future ?
If you would like to contact UNHCR about its work and services, including any complaints or reports, you can use the following methods:
- Approach UNHCR at its office in Bucharest:
- UNHCR Country Office – in 20-22 Alexandrina Street, sector 1, Bucharest, which is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends
- Contact UNHCR Bucharest via:
- Email: [email protected]
- Hotline: +40 723 653 651 (this number is also available for WhatsApp and Telegram)
- UNHCR Romania Online Feedback and Reporting Form: https://enketo.unhcr.org/x/ZgRe2M4F or scan the below QR Code:
- Approach UNHCR Community Centre at:
- Pavilion G5ROMEXPO – Bulevardul Marasti no 65-67. Phone numbers: +40724445293/+40724745515 This is open 5 days a week (Monday-Friday) from 9:00 am – 5:00 pm. Closed on weekends.
For sensitive complaints, such as the allegation of corruption, bribery, exploitation, fraud, sexual violence or sexual abuse or exploitation against UNHCR staff, you should write to this email address: [email protected]
Will UNHCR continue to provide any services in Suceava, Iasi, Neamt, Maramures, Cluj and other Counties now that the Suceava Office is closing ?
Even though the UNHCR office in Suceava is closing, the organization will continue its operations in Suceava, Iasi, Neamt, Maramures, Cluj and other counties, both directly through its Country Office in Bucharest and in collaboration with local authorities, its implementing partners, such as World Vision and CNRR and other stakeholders.
Where can we source information on UNHCR and other partners’ services?
You can find information about services providers including UNHCR at the following websites: