Help Lebanon / ⚠️Have you been affected by the current situation?⚠️

⚠️Have you been affected by the current situation?⚠️

This page provides information for anyone in Lebanon who has been impacted by the recent hostilities. It will be updated as new information or resources become available. You can continue to find other information on services and assistance throughout the HELP Lebanon site.

Stay informed by monitoring this page and joining the UNHCR Lebanon WhatsApp Channel at: help.unhcr.org/Lebanon/WhatsApp

Find safety recommendations and important contacts for anyone displaced in Lebanon: Protection Key Messages

Protect yourself from misinformation. Misinformation is spreading on social media. If in doubt: check well-established news outlets and humanitarian organizations’ websites.

Before sharing a post, ask yourself: Who made it? What is the source? Where did it come from? Why are you sharing this? When was it published?

MoSA Self-Registration Portal for Displacement inside Lebanon

The Ministry of Social Affairs (MoSA), with the Lebanese Red Cross and the Disaster Risk Reduction Unit (DRR), launched a new portal for those displaced by the recent violence to register their situation with the government of Lebanon: www.mosa-relief.com

  • Registering will help the government understand who has been displaced, where they are located, and how they can best organize assistance.
  • All displaced people inside Lebanon—Lebanese, Syrians, and other nationalities—can register.
  • As part of the registration, you will need to share basic information about yourself and any affected family members.
  • Registering through this portal may not lead to immediate assistance. But it will help the government to plan its response.
  • If you require immediate assistance: contact UNHCR or other services (see details below)

Urgent health and emergency-related support:

  • Ministry of Public Health hotline: 1787 or 1214
  • Emotional Support and Suicide Prevention Lifeline: 1564
  • Civil Defense Emergency hotline: 125
  • Lebanese Red Cross (ambulance): 140
  • Lebanese Red Cross: 1760

If you encounter an explosive device in your area:

For urgent support for children:

  • North: 79300410 (Himaya)
  • Beirut and Mount Lebanon: 81559495 (Caritas)
  • Bekaa and Baalbek-Hermel: 81600048 (International Rescue Committee)
  • South and Nabatiyeh: 81616637 (Terre des Hommes)

For shelter assistance:

  • See below tab ⬇️ Urgent Shelter Support

If you are searching for missing family members:

  • See below tab ⬇️ Support for separated or missing family

To contact UNHCR:

For questions related to cash or food assistance from WFP: 

For assistance from UNICEF:

Shelter options are extremely limited for displaced refugees and migrants. You are encouraged to try to find immediate accommodation with relatives, friends, or other solutions.

Please do not approach UNHCR offices or the Beirut Case Processing Center requesting shelter.

For additional information, call the National Call Center at 04726111 (Monday to Friday (8AM – 5PM) or the Online Contact Form at help.unhcr.org/lebanon/contact-us.

See below ⬇️ poster and numbers from the Government of Lebanon:

MoSA hotline for shelter support in Bekaa for Syrians (very limited space): 79061101

Hotlines for shelter support for citizens: 

Shelters with available accommodation for persons with disabilities:

If you are facing issues related to your house, land, or property such as the threat of eviction, you can contact any of the following legal actors near you for information, counselling, or legal assistance. These services are available for Lebanese citizens and refugees.

Beirut/Mount Lebanon:

  • Caritas: 70326651/ 71801282/ 71080553/ 71329169
  • Norwegian Refugee Council: 70005216, lebanon.kobli.no/en
  • International Rescue Committee: 76801849

Nabatiyeh and South:

  • Caritas: 71929882/ 81312290/ 70134336/ 70134305/ 71961240/ 70999075
  • Norwegian Refugee Council: 70005216, lebanon.kobli.no/en
  • Development for People and Nature Association: 81035591

North:

  • Norwegian Refugee Council: 70005216
  • International Rescue Committee: 76801849
  • Danish Refugee Council: 79113064
  • Tripoli Bar Association (Legal Helpdesk): 70341600

Bekaa and Baalbeck/Hermel:

  • Intersos, North and Central Bekaa: 81325154
  • Norwegian Refugee Council, North and Central Bekaa: 70005216, lebanon.kobli.no/en
  • Legal Helpdesk – Mithaq: 81292549
  • Lebanese Center for Human Rights (CLDH), North Bekaa: 76329319
  • International Rescue Committee: 76801849
  • Danish Refugee Council: 76437236

To reunite children with family:

If you are a child and you find yourself alone without your family members, or if you come in contact with a child alone who wants to reunite with their family, call:

  • North: 70126194 (Himaya)
  • South and Nabatiyeh: 81616637 (Terre Des Hommes Lausanne)
  • Bekaa: 81600048 (International Rescue Committee)
  • Beirut and Mount Lebanon: 03988052 (Save the Children International)
  • Nationwide: 71447523 (UPEL)

For support tracing missing family members:

  • International Committee of the Red Cross (ICRC): 01727727 (Monday-Friday, 8AM–6PM)
  • Lebanese Red Cross – Restoring Family Links Hotline:  71910269
  • General Lebanese Red Cross Hotline: 1760

Learn more about family tracing: help.unhcr.org/lebanon/family-tracing

Are you receiving cash assistance from UNHCR or WFP through the Red Card and are on the move or have relocated within Lebanon?

Regularly visit this link to locate the nearest cash withdrawal point to your new location. Visit this link to locate the nearest contracted shop to your current location. Be alert to the security situation prior to accessing your assistance.

You can find information on available services and assistance throughout the HELP Lebanon website.

Please note: UNHCR does not register Lebanese nationals displaced within Lebanon. UNHCR also does not facilitate third country resettlement for Lebanese nationals displaced within Lebanon.

Know your rights

  • You have the right to relocate away from hostilities towards safe areas in Lebanon. It is also your right to request and to receive protection and available humanitarian assistance.
  • If you are currently receiving humanitarian assistance, including with UNHCR, your relocation is not grounds for discontinuation from that assistance—you can continue to receive assistance in your new location.
  • UNHCR Community Centers remain open for activities or assistance in some areas. Before visiting, call ahead. Find a location and phone number at: help.unhcr.org/lebanon/community-development-centers

Preventing sexual violence is everyone’s responsibility.

  • In times of uncertainty, everyone has a right to be safe wherever they are.
  • If you, someone in your family, or someone you know is feeling threatened, harassed, or in danger: you have the right to receive immediate help. You do not have to manage this on your own. UNHCR staff, partners, and community structures are available for counselling and assistance, including physical and mental healthcare, safe shelter, and legal support.
  • Remember: all information you provide will be treated as confidential and will not be shared with anyone without your consent.
  • Find more information at: help.unhcr.org/lebanon/gender-based-violence

Find important updated information on voluntary return to Syria here: help.unhcr.org/lebanon/return-to-syria

Find information on assistance and services available in Syria here: Syriaishome.org

If you are considering other onward movements from Lebanon:

ATTENTION! The UNHCR Reception Centers in Tyre, Tripoli, and Zahle are closed permanently. If you are a refugee residing anywhere in Lebanon, all future in-person appointments scheduled with UNHCR will take place at the UNHCR Reception Center in Beirut or remotely. Remember: access to the Reception Center is only granted to those with pre-scheduled appointments. ❌Do not approach the reception center without an appointment—UNHCR will not be able to assist you. If you are based in Lebanon and have concerns about presenting yourself or your family at the Beirut Reception Center, express your concern to the UNHCR specialist who is scheduling your appointment or contact us for support: help.unhcr.org/lebanon/contact-us.

For Lebanese Nationals

UNHCR does not register Lebanese nationals displaced within Lebanon.

UNHCR also does not facilitate third country resettlement for Lebanese nationals displaced within Lebanon.

For Sudanese, Ethiopians, and other Nationalities

UNHCR is closely monitoring the situation of displacement of Sudanese, Ethiopian, and other nationals.

Registration and refugee status: UNHCR continues to provide registration services in-person (and remotely, on an exceptional basis). You can approach UNHCR through various channels to request a registration appointment.

  • There is currently a waiting period for those who newly approach UNHCR for registration due to the current security situation and increased demand.
  • Once registered, UNHCR will issue an interview appointment for Refugee Status Determination (RSD) to determine whether you are a refugee or not. Priority for RSD appointments is given to individuals with urgent needs and/or extreme vulnerabilities.
  • While waiting for your interview appointment or the result of your interview, you will be registered as an asylum-seeker and have access to assistance and services.

Re-opening files

If your request for refugee status was previously rejected or closed by UNHCR, you can request a re-opening for exceptional and limited circumstances via UNHCR’s Online Contact Form.

  • Reopening is not automatic. Requests are examined on a case-by-case basis and only considered if there are significant changes to personal circumstances or country of origin information.
  • Due to increased demand, there is currently a lengthy waiting period. Priority for re-opening files is given to individuals with urgent needs and/or extreme vulnerabilities.

For more information on registration, visit: help.unhcr.org/lebanon/registration

For more information on refugee status determination, visit: help.unhcr.org/refugee-status-determination

For more information on resettlement, visit: help.unhcr.org/lebanon/resettlement

Humanitarians are not allowed to ask you for money, favors or sex in return for assistance and services! You can report your claims confidentially.

Explosive and unexploded objects can pose serious safety risks. To keep yourself and your family safe:

  • Avoid areas  where explosions or hostilities occurred.
  • Stay alert: Always pay attention to suspicious objects. Unexploded objects can be buried under debris or in areas where children may play, like fields.
  • Learn what explosive objects look like: Find photos here: help.unhcr.org/lebanon/explosives
  • If you see an unknown object: (1) STOP, (2) do not approach, (3) do not touch, (4) call the Lebanese Mine Action Center at 05956143. Stay where you are or calmly follow the same route you came from.
  • Teach children about explosive safety. Remind children that unknown explosive objects can be hidden and can cause serious harm. Help them to remember the five steps: (1) Look around (2) STOP, (3) do not approach, (4) do not touch, (5) scream for help or call the Lebanese Mine Action Center at 05956143.

In times of uncertainty, scammers claiming to work for UNHCR or other aid agencies continue to contact people by phone or social media like TikTok and WhatsApp. These scams sometimes use UNHCR’s logo while promising travel, cash, or other assistance in exchange for your money, favors, personal information, or sex.

Remember: All humanitarian aid is free of charge

Be alert

  • Be alert to people, social media, websites, or phone calls that promise services in exchange for cash, personal information, favors, or sex —they may be scams.
  • Keep your personal information and identification documents safe and confidential.
  • Only share personal information with trusted aid agencies and authorities when asked.
  • If in doubt: pause, reflect, and ask to verify with UNHCR or a trusted service provider.

Stay informed

Report fraud

  • If you have been a victim of fraud or if you suspect fraud: report it to UNHCR. Call 04726111 or message us on the Online Contact Form (help.unhcr.org/lebanon/contact-us)
  • If you suspect that UNHCR or partner staff may be involved in fraud: you can also contact the UNHCR Inspector General’s Office directly at [email protected]

  • Open a channel for communication: Encourage your child to express their thoughts and feelings about what they have seen and heard. Let them know you are available to listen.
  • Do not lie or ignore. Even if well intended to protect your child, avoid lying.
  • Provide accurate information while avoiding unnecessary details: If your child has questions, offer accurate and age-appropriate information. Keep your explanation clear but simple.
  • Remain calm while discussing the situation: Staying calm reassures your child and creates a safe and secure environment for discussion.
  • Validate their feelings: Let your child know it is okay to feel scared, confused, or sad.
  • Limit exposure: Monitor and limit your child’s exposure to graphic or distressing images and adult talk about the situation. Talk about why it may be a good idea not to watch some content