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Fraudsters pretending to be WFP are circulating a fraudulent link on WhatsApp trying to collect your personal information.

WFP and UNHCR have not sent any link to collect your information. Do not share it, click on it, or input any personal details into unknown websites.

Your personal information and identity documents should always be kept safe and confidential. If you are unsure if a message is fraudulent or if you have been a victim of fraud, call WFP at 1526 or UNHCR at 04726111.

Remember: all humanitarian assistance is always free of charge.

For general information on services and assistance in Lebanon or to message UNHCR, visit HELP Lebanon.

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Due to reduced global funding, UNHCR will reduce healthcare coverage for persons known to UNHCR. Limited funds will be prioritized for interventions that are likely to have the greatest impact for patients.

As of 1 June 2024, the following changes will be introduced:

• Persons known to UNHCR in need of hospitalization care (other than deliveries) will pay an increased percentage of the hospital bill. This includes the initial admission fee of 100 USD, plus 40% of the remaining hospital bill. For example, if the total bill for admission is USD 1,000, you will now pay an initial 100 USD + 360 USD (40% of the remaining USD 900).
• Only deliveries (at 50% of total cost), neonatal, and pediatric care and imminent threats to life or limb will be supported. All other healthcare, including elective care and support for chronic conditions, will no longer be supported.
• Maximum support for high-cost medical interventions will be reduced.
• UNHCR will only provide healthcare coverage to those that seek treatment at UNHCR-contracted hospitals. Patients seeking services outside of the UNHCR network will not be covered, even under emergency situations. 

Contact NEXtCARE at 📞01504020:

• If you need emergency healthcare and face difficulties being admitted to hospital,
• To seek approval for UNHCR coverage of your hospital care,
• To know which hospitals, provide services supported by UNHCR,
• If you have a refugee certificate or barcode but the hospital says your case is not covered by UNHCR,
• For information on child delivery fees per hospital, or
• To report an issue during your stay in hospital.
• For information on access to primary healthcare services and hospitalization, visit the Health page of the HELP Lebanon website at help.unhcr.org/Lebanon.

Remember: all UNHCR and NEXtCARE services are ALWAYS free-of-charge. You are only required to pay contracted hospitals for your share of your hospital bill.

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If you receive cash assistance from UNHCR or WFP, you can now withdraw your cash assistance from 10 new BoB Finance branches. (7 in Bekaa, 2 in the South & 1 in the North)

Click here to find the nearest cash withdrawal points.

📣This message is shared though the UNHCR WhatsApp communication📣

Please be informed that UNHCR’s National Call Center is closing at 12:00 PM on Friday 3 May and will be closed on Monday 6 May for Easter.

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Please be informed that UNHCR’s National Call Center will be closed on Wednesday 1 May for Labor Day.

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Stay alert to protests, roadblocks, or other restricted movement in your area in the coming days and avoid large gatherings. Remember that you are best placed to make a decision about your own safety and surroundings. UNHCR services remain open during regular business hours unless otherwise announced. 

For information about available services and assistance in Lebanon, visit Help Lebanon.  

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If you need to visit a doctor for an acute or chronic illness, to vaccinate your children, for antenatal and postnatal care, family planning, or access to any other primary healthcare service, you can consult the list of supported Primary Healthcare Centers on the HELP Lebanon website.

At these PHC centers, you benefit from reduced consultation costs and medications. Vaccines are provided free of charge. You have the option to call in advance to schedule an appointment or visit the PHC center during its operating hours.

For lists of centers in your area visit the ‘Access to Healthcare’ page.

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Please be informed that UNHCR’s National Call Center is closing at 12:00 PM on Tuesday 9 April, and will be closed on Wednesday 10 April for Eid el Fitr Holiday.

Each year, UNHCR and key actors conducts structured dialogue—Participatory Assessments (PA)—with women, men, boys and girls of diverse backgrounds to understand the risks they face and to seek their suggested solutions. The outcomes are intended to inform UNHCR programmes and activities.

Between November and December 2023, UNHCR Lebanon and eight partners engaged 200 refugees in 22 focus group discussions and two semi-structured interviews. The 2023 PA centers on community participation, self-help, and self-management, with the aim to understand how refugees organize themselves (as individuals and groups) and barriers (and opportunities) to address priority issues.

Check out this report for the key findings from the 2023-2024 Participatory Assessment.

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If you receive cash assistance from UNHCR or WFP, you can now withdraw your assistance from 21 new BoB Finance branches (2 in Bekaa, 2 in BML, 5 in the South & 12 in the North).

Click this link to know how to find the nearest cash withdrawal points.