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UNHCR has developed three short videos to guide you on (i.) how to sign in to the newly launched Self-Service Portal ‘My UNHCR’ (ii.) how to complete Presence Verification and if required (iii.) Card Validation via the portal.

Please note:

• You must only complete Presence Verification and Card Validation if you are inside Lebanon, note that your GPS location will be collected.
• If you need further support, reach out to a trusted Outreach Volunteer, Community Development Center near you or contact UNHCR at 04726111.
• To protect yourself and your family from fraud and exploitation, only share your personal information with trusted aid agencies or authorities when asked.
• Remember all services from UNHCR and partners are free of charge! If anyone asks for you money or other services in exchange for their support,  report it to UNHCR at 04726111 or write via our Online Contact Form at help.unhcr.org/lebanon/contact-us.

For more information on UNHCR’s Presence Verification and Card Validation exercises visit HELP: help.unhcr.org/lebanon/presence-verification-and-card-validation 

How to Sign-in

How to complete Presence Verification

How to complete Card Validation

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Be alert to scams through phone calls, SMS and social media promising assistance, resettlement, or other services. They may involve fraudsters pretending to work for a humanitarian organization and may place you at risk of exploitation or kidnapping for ransom.

Remember that UNHCR never asks for money in return for assistance or resettlement. To learn how to protect yourself from fraud, how to report fraud, and the consequences of fraud, visit HELP Lebanon: Report Fraud.

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Please be informed that UNHCR’s National Call Center will be closed on Thursday 1 May for Labor Day.

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Please be informed that UNHCR’s National Call Center is closing at 12:00 PM on Thursday 17 April, and will be closed on Friday, 18 April, and Monday, 21 April for Easter holiday.

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UNHCR’s Representative has shared a message addressing the current funding crisis. To view the message, click here.  

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UNHCR’s National Call Center will close at 12:00 PM on Friday 28 March and will be closed on Monday 31 March for Eid el Fitr Holiday. We wish you a peaceful holiday.

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Be alert to this latest scam circulating on social media.

Remember: All humanitarian assistance is free of charge.

For trusted information on Voluntary Return to Syria, please visit UNHCR HELP at: help.unhcr.org/lebanon/welcome/return-to-syria

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Be alert to misinformation on social media. Individuals who require information or wish to contact UNHCR can do so by calling 📞04726111, or writing via help.unhcr.org/lebanon/contact-us.

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REMEMBER: All humanitarian services are free of charge 

Be alert to scammers pretending to be UNHCR that promise cash assistance and other services in exchange for personal information so they can facilitate your return to Syria. This is fraud. 

If in doubt: pause, reflect, and ask to verify with UNHCR or a trusted service provider.

For trusted information on return to Syria, click here.

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Are you considering returning to Syria? If so, visit the Voluntary Return to Syria page for the latest available information to help guide your decision making.

If you did not find the answers you were looking for, you may contact UNHCR for individual counselling and more detailed advice and support by:

• 📞 Calling 04726111 (Monday to Friday, 8 AM to 5 PM), or
• 📩 Messaging the Online Contact Form

A UNHCR staff member will call you back to answer your questions and discuss your needs. While UNHCR cannot currently advise on the situation in your area of intended return, we can provide advice on exit procedures, important documents to take to Syria, medical issues, vaccinations and education records, and the status of your UNHCR file in Lebanon if you decide to return.

⚠️Remember: All humanitarian assistance is free of charge

If you are being offered humanitarian assistance (including resettlement) in exchange for money: Pause, reflect, walk away, verify with UNHCR.