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Have you verified your presence in Lebanon via the new My UNHCR Self-Service portal?
To maintain an active UNHCR file and continued access to services and assistance all refugees known to UNHCR in Lebanon must confirm their presence in the country within one month of receiving an SMS from UNHCR with a link (lb.myunhcr.id) to My UNHCR. If required, you can also validate your Red Card via this portal.
If you received an SMS from UNHCR but have not yet completed Presence Verification, please do it as soon as possible. You can also access My UNHCR directly through this link: lb.myunhcr.id to complete the exercise.
For more information, visit HELP Lebanon: help.unhcr.org/lebanon/presence-verification-and-card-validation
For support, you may:
· Reach out to a trusted Outreach Volunteer,
· Visit the nearest Community Development Center, or
· Call UNHCR at 04726111
‼️You must only complete Presence Verification and Card Validation if you are inside Lebanon, your GPS location will be collected as part of the process.
Protect yourself from fraud:
- Remember all services from UNHCR and partners are free of charge!
- Only use the official My UNHCR portal (lb.myunhcr.id) to complete Presence Verification
- If anyone asks you for money or other services in exchange for their support, report it to UNHCR at 04726111 or write via our Online Contact Form at help.unhcr.org/lebanon/contact-us
For step-by-step guidance on how to sign in to My UNHCR, complete presence verification and if required Red Card Validation, watch these short videos: