06-400 8000
The UNHCR Helpline (064008000) is a call service provided by UNHCR Jordan which refugees can use to ask any questions or file complaints related to being a refugee in Jordan. It offers information on all UNHCR activities and recent updates on changes in procedures. Refugees of all nationalities can call the UNHCR Helpline, offered in three languages: Arabic, English and Somali.
Operating 24 hours a day, 7 days a week, an Interactive Voice Response system will help you find the answer to your question with a reduced waiting time. The system takes the necessary action without the need to speak to a Helpline agent.
Emergency calls will be transferred to a Helpline agent immediately. Agents are available from Sunday to Thursday, 8AM to 4PM. If you do not find the services you need through the Interactive Voice Response, you will then have the option to be transferred to an agent.
How to update your phone number
Kindly note that it is the refugee responsibility to update UNHCR with one primary phone number which will be the main number that UNHCR will contact you on.
To update your primary phone number, please follow below steps:
- Dial 06 400 8000
- Choose your language: for English, press 1, for Somali, press 2, for Arabic, wait 5 seconds.
- Select option number 1 (if you are registered with UNHCR and have file number).
- Select option number 2 from the main menu: General Services.
- Afterwards, select option number 1: Registration Services.
- Then select option number 3: Issues related to phone number.
- Then select option number 1 (To update your primary phone number).
- Enter your 10-digit phone number; phone number should be in the following format: 07XXXXXXXX.
- If the entered number is the same as the one recorded on your file, you will hear an automated message and the call will be ended.
- If the entered number is not the same as the one recorded on your file, you have to re-enter your 10-digit phone number for verification.
- After the phone number is updated on your file, you will receive a confirmation message with the added phone number.
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Please note that ALL services provided by UNHCR, including registration, are provided for FREE. For more on reporting fraud, abuse and exploitation, please check our site.