Reception Centres and Integration Services

The Italian government has reception centres available to asylum seekers who lack sufficient financial means to meet their needs and those of their family unit. These centres are run by the Ministry of Interior, in collaboration with Prefectures and specialized NGOs/associations or private companies.

There are different types of facilities where you may be hosted, depending on your situation and the stage of the international protection procedure you are at.

Upon your arrival in Italy, you may be hosted in a facility or area designated by the competent authorities for the initial identification and screening phase. The authorities will also assess which procedure applies to your case and where your application for international protection will be examined.

In some cases provided for by law, your asylum application may be processed through a border procedure or an accelerated procedure, which provide for faster processing times. During this phase, you may be hosted in facilities located at or near the borders or in other locations designated by the competent authorities. If your application is processed through the standard procedure, or once it has been successfully completed, you may be transferred to a reception center or to a project within the Reception and Integration System (Sistema Accoglienza e Integrazione, “SAI”), subject to availability.

During the asylum process, you have the right to receive reception support in accordance with Italian and European law. Reception facilities guarantee essential services, including social and psychological assistance, healthcare, linguistic and cultural mediation, orientation and legal support, as well as activities aimed at learning the Italian language and promoting inclusion.

How can I get accommodation in the reception center?

To access a reception centre, you need to apply for accommodation at the time of your asylum application.

Although your personal circumstances will be assessed, if you request a place in a reception center, you cannot choose the location of your reception centre because it depends on the availability of spaces within the national network of reception centres.

How long will you have to stay in the reception centre?

Reception in a center is guaranteed for the duration of your asylum procedure, wherever places are available. Reception measures may be revoked if you decide to leave the center without formal authorization, if you behave in a violent manner, or if you have sufficient financial resources to find independent accommodation. Contact the center staff for further information.

What happens once I get my international protection?

Once you have received a decision recognizing your (i) refugee status, (ii) subsidiary protection status or (iii) special protection status, you have right to stay for six months in a dedicated reception centre (“SAI”). This initial six-month period in SAI can be extended for another six months. Alternatively, you can stay in private accommodation, which you need to find and pay for yourself.

Who can I contact in case of concerns/problems in the reception centre?

If you tried to speak with the managing body of the reception centre but the problem has not been solved, you can contact the local Prefecture directly.

Who can you contact for other services or information?

In case you have any questions about reception or other assistance, you can contact the Helpline for refugees and asylum-seekers, managed by ARCI in partnership with UNHCR, using the following contacts: 📞 800 905 570 or 📞+39 3511376335 for Lycamobile users/Whatsapp, e-mail [email protected].


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