1- Through the complaint box at UNHCR office in Rome
There is a paper form available at UNHCR office in Rome (Front Desk, Largo Leopardi, 22, open Tuesday 9:30-13:00 and Thursday, 14:00-17:00), you can fill it in and put it in the dedicated Box.
2- By e-mail to
[email protected] (Emails should be marked “Confidential”).
3 – By post to
UNHCR MCO for Italy, the Holy See and San Marino, Via Leopardi, 24, 00185 – Roma (Letters should be marked “Confidential”).
You will be notified within 2 months after submitting your complaint.