UNHCR Office for Italy, San Marino and the Holy See

The UNHCR Office for Italy, the Holy See and San Marino supports these countries to maintain protection systems which comply with international standards and advocates for the rights of refugees, asylum-seekers, stateless persons and other persons of concern. UNHCR staff in Rome and in various locations across Italy assist refugees and asylum-seekers at arrival points, facilitate access to international protection procedures and monitor the quality of the asylum system. UNHCR and partner staff also work together with local authorities and civil society actors to support refugees and stateless persons to integrate into Italian communities and to ensure that they are engaged in refugee and local communities through a wide range of activities. 

For more information about UNHCR in Italy, the Holy See and San Marino, please visit: 

Contact us

Are you a refugee, asylum seeker or stateless person looking for help? 

If you need information or assistance on asylum, legal aid, services, social and administrative related issues, you can contact UNHCR’s partner ARCI:

  1. Write to 📧 [email protected], or
  2. Call the Helpline number 📞 800 905 570, or 📞 +39 3511376335 (for Lycamobile/WhatsApp users). The service is available from Monday to Friday, h 9:30 – 17:00.
  3. Access the Front desk located in Rome, Largo Leopardi, 1. Opening hours: Tuesday, h 9:30-13 and Thursday, h 14-17.

Neither UNHCR nor its partner ARCI take money for any services. Their help is always free of charge. You should not be asked, at any point, to pay for any of the services provided. 

For contacting UNHCR, you can write to 📧 [email protected] or 📧 [email protected] or 📧 [email protected] (for registered PEC mail only).

Related information

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