UNHCR Italy - Help for refugees, asylum-seekers and statelessness people

🕐 La version française sera bientôt disponible, merci de votre patience.🕐
🕐 La versión en español estará disponible pronto, gracias por su paciencia. 🕐

Are you a refugee from Ukraine? For information on procedures and how to find help in Italy, please visit this page. For information on support measures and access to available services, please visit Juma Map – Ukraine Emergency

Welcome to the ‘Help’ website run by UNHCR, the UN Refugee Agency. Here, refugees, asylum-seekers and stateless people can find information to help them know more about their rights, obligations and the services available to them. Take a look around and discover what you need to know about your stay in Italy! 

On this website you’ll find information about:

➡️ How to apply for asylum
➡️ How to reunite with your family
➡️ Helpful services in Italy
➡️ Work in Italy
➡️ Housing support
➡️ Education
➡️ Resettlement
➡️ Frequently asked questions
➡️ Statelessness

Please note that the information contained on this page is only relevant for people who are currently in Italy. If you are seeking information or assistance for relatives or friends who are not in Italy, please visit the help page of the relevant country on the UNHCR Help Homepage

This page will be periodically updated and will soon be available in other languages!  

Last update: May 2024


UNHCR has received reports about messages falsely pretending to be UNHCR or to be linked to UNHCR and who are either (i) providing accommodation to Ukrainian children separated from their families (“orphans”) or (ii) seeking volunteer families who would be willing to adopt such children. In some cases, these web pages or individuals may request funds to register the request. UNHCR does not charge for its services and is in no way linked to these schemes.

Children or families seeking accommodation should contact local Prefectures to learn more about accommodation options where they are.

Families who are interested in hosting Ukrainian refugee families can be in contact with Municipalities (Social Services) and Prefectures (Area IV).

Children who are separated from their parents in an emergency cannot be assumed to be orphans and are not available for adoption. Until the fate of a child’s parents/other close relatives can be verified, each separated child is considered as still having living close relatives. Family reunification is the first priority for separated children.