Partners and contact information

Migration and Citizenship Service of the Ministry of Internal Affairs

Scope of main activities:

• Protection monitoring and referrals.
• Social services (counselling, emergency support, case management).
• Legal awareness sessions for refugees.
• Health care (counselling, referrals to health care facilities, interventions, provision of medicine, home visits to vulnerable refugees, provision of first aid, advocacy for access to health services)․
• Mental health and psychosocial support.
• Humanitarian assistance including core relief items to vulnerable individuals.
• Home-care services for persons with disabilities, elderly people, persons who are home-bound/bedridden with no family support.
• Cash assistance for asylum seekers and refugees.
• Facilitate access to temporary shelter including social housing.
• Identification and legal support to stateless persons and those who are at risk of statelessness (documentation; court representation)․

Address: 42, Garegin Nzhdeh Str., Yerevan, Armenia
Phone: +374 10 444 792, +374 77 705 157
E-mail: [email protected]
Website: www.missionarmenia.org
Facebook: www.facebook.com/MissionArmenia

Armenian Red Cross Society

The Armenian Red Cross Society is a non-profit organization, established on the basis of common interests of its members, the only National Society on the territory of the Republic of Armenia, which carries out its activities throughout the country.

Scope of main activities:

• Counselling and referrals.
• Translation and interpretation services.
• Information sessions and information materials․
• Border monitoring and capacity building for border guards.
• Cash assistance for refugees in sync with Government programmes.

Address: 21/1, Paronyan Str., Yerevan, Armenia
Phone: +374 60 625 050, +374 60 625 063, +374 95 625 065, +374 55 625 065
E-mail: [email protected]
Website: www.redcross.am
Facebook: https://www.facebook.com/ArmenianRedCrossSociety

Action Against Hunger

Scope of main activities:

• Technical assessments of collective shelters and social housing facilities identified and referred by the Ministry of Labour and Social Affairs of the Republic of Armenia.
• Technical assessments of private houses/apartments in Syunik and Vayots Dzor provinces where refugees reside.
• Renovation of collective shelters/social housing and private houses.
• Community support projects to promote social cohesion.

Address: 5A, Vardanants Str., apt. 60, Yerevan, Armenia
Phone: +374 11 555 080, +374 77 203 708
E-mail: [email protected]; [email protected]
Website: www.accioncontraelhambre.org/en/europa/south-caucasus

KASA Swiss Humanitarian Foundation

Scope of main activities:

• Administration of UNHCR Hotline, provision of information on UNHCR and its partners’ activities and available assistance programmes.
• Post-distribution monitoring (PDM) of programmes implemented by UNHCR and UNHCR-funded partners.
• Identification of refugee needs, elaboration of individual integration plans, and tracking of progress.
• Armenian language classes.
• Ensuring access to education and vocational training.
• Assistance in finding job opportunities.
• Guidance and linking refugees to various services including legal aid, healthcare, and others.
• Community activities.

Address: 23, Lusinyan Str., Yerevan, Armenia
Phone: +374 10 541 844, +374 55 541 845
UNHCR Hotline: 0 8000 0025
E-mail: [email protected];
Website: www.kasa.am/fr/
Facebook: KASA Swiss Humanitarian Foundation

Armenian Association of Social Workers

The Armenian Association of Social Workers (AASW) has prioritized improving the wellbeing of the population by strengthening the social protection and social welfare systems. The AASW works towards building a skilled social service workforce, piloting innovative service models, and enhancing the quality of social services based on human rights principles.

 Main activities and services provided:

In response to the forced displacement of population, AASW has established Social Work Hubs in three communities to facilitate the psychosocial recovery and social integration of the displaced individuals. AASW enhances the resilience of displaced individuals and vulnerable populations in host communities through the following social services:

• Social counselling for individuals and families to address emotional and practical challenges.
• Psycho-social rehabilitation services to support mental health recovery and stability.
• Social work services tailored to the needs of displaced populations.
• Legal counselling to help individuals navigate legal issues related to their displacement.
• Promotion of social integration and community cohesion to foster harmony and inclusion.
• Socio-economic activation programmes designed to support economic independence and livelihoods.
• Information sessions to provide displaced individuals with guidance on available services and programmes.
• Community coordination meetings in cooperation with municipalities to optimize resource utilization and foster effective partnerships.
• Building the capacity of the social service workforce to enhance the quality and impact of services provided.

Address: 30, Paruyr Sevak Street., 43/1 apt., Yerevan 0014, Armenia
Phone: +374 11 601 600
Hotline: +374 95 605 600
Email: [email protected]
Website: www.aasw.org
Facebook: facebook.com/armassociationofsocialworkers

World Vision Armenia

World Vision is a child-focused and community-based organization dedicated to working with children, families and communities to overcome poverty and injustice. The organization has area offices in three strategic provinces – Gegharkunik, Syunik, and Tavush – while also implementing programmes in other provinces through its partners.

Main activities:

• Improved resilience of children and their families.
• Improved recovery from disasters.
• Improved ability of families to meet the basic needs of their children.
• Improved mental and psycho-social state of most vulnerable children and their families.
• Strengthening community child protection structures and mechanisms.
• Promoting overall resilience of the communities.
• Promoting most vulnerable children’s and their families’ access to quality and inclusive public services.

Address: 1, Romanos Melikyan St., Yerevan 0065, Armenia
Phone: +374 60 491 010
Email: [email protected]
Website: worldvision.am
Facebook: facebook.com/worldvisionarmenia.official

HEKS/EPER

HEKS/EPER Armenia is dedicated to strengthening rural communities through a comprehensive approach that focuses on economic development of smallholder farmers to reduce poverty and increase resilience in Armenia’s rural regions.

Recognizing the critical role of youth in building peaceful societies, the organization also implements conflict transformation initiatives that empower young people to become agents of change in their communities, fostering dialogue and social cohesion. HEKS/EPER delivers vital humanitarian assistance to vulnerable populations, ensuring that immediate needs are met while also laying the groundwork for long-term recovery and development.

Main activities:

• Economic development of rural communities in Armenia.
• Conflict transformation and activities with youth.
• Distribution of humanitarian aid.

Address: 1, Yekmalyan Street, Yerevan 0002, Armenia
Phone: +374 44 244 007
Email: [email protected]
Website: Who we are | HEKS
Facebook: HEKS – EPER South Caucasus

Women’s Support Center NGO

The Women’s Support Center serves women and their children from a variety of socio-economic and educational backgrounds who have faced any type of domestic abuse, including refugee and displaced women, women with disabilities, rural women, sexual and ethnic minorities, women with HIV/AIDS, and others from marginalized groups.

Scope of main activities:

• Social services (counselling, case management, referrals).
• Psychological services (counselling and therapy).
• Legal assistance (counselling, rights protection, and court representation).
• Temporary shelter support (housing, food, household and hygienic items).
• 24/7 domestic violence hotline.
• Urgent medical care.
• Educational workshops (small group sessions on domestic violence, life and parental skills training).

Address: 2/1, Sepuh Str., Yerevan, Armenia
Phone: +374 60 525 535
Hotline: +374 99 887 808
E-mail: [email protected]
Website: www.womensupportcenter.org
Facebook: www.facebook.com/WomensSupportCenter

Penitentiary Service of the Ministry of Justice of Armenia

In case of being held in prison, asylum-seekers can apply to the prison administration for referring their asylum request to the Migration and Citizenship Service (MCS). The administration of penitentiary institution is responsible for informing asylum-seekers about their legal rights and obligations. The interview and all information provided by the asylum-seekers will be registered and passed to the Migration and Citizenship Service.

Address: 63, Arshakunyats Ave., Yerevan 0061, Armenia
Hotline: +374 10 44 22 73
Website: www.ced.am

International Organization for Migration (IOM)

IOM enhances the humane and orderly management of migration and the effective respect for the human rights of migrants and facilitates the voluntary return and reintegration of refugees, displaced persons, migrants and other individuals in need of international migration services, in cooperation with other relevant international organizations as appropriate.

Address: 14, Petros Adamyan Str., Yerevan 0010, Armenia
Phone: +374 10 585 692
E-mail: [email protected]
Website: www.iom.int/countries/armenia