Partners and contact information

Migration and Citizenship Service of the Ministry of Internal Affairs

The Migration and Citizenship Service (MCS) is a state body operating under the Ministry of Internal Affairs of the Republic of Armenia, which develops and implements the policy of the Government of the Republic of Armenia in the field of migration, asylum, and citizenship.

Scope of main activities:

  • Implements asylum policies and procedures.
  • Registers and examines asylum claims.
  • Manages reception of registered asylum-seekers.
  • Refugee status determination.
  • Issues documentation and convention travel documents.
  • Provides advice on state services and assistance programmes.
  • Handles applications for citizenship.

Address: 14, Tairov Str; Yerevan 0015, Armenia
Phone: +374 11 275 015; +374 33 275 024
E-mail: [email protected]
Website: www.migration.am

The Human Rights Defender of the Republic of Armenia (Ombudsman)

The Human Rights Defender (HRD) is an independent official who observes the maintenance of human rights and freedoms by state and local self-government bodies and officials, as well as, in cases prescribed by the law, by organizations operating in the field of public service.

Every person in Armenia, including asylum seekers and refugees, have the right to apply to the HRD if his or her rights and freedoms are violated by state and local self-government bodies and officials. Individuals may apply to the HRD both in person and through their representatives. The complaint shall be lodged in writing or orally.

Scope of main activities:

  • Monitors the human rights situation in the country.
  • Reports to international and regional human rights mechanisms.
  • Handles complaints of rights violations.
  • Provides legal assistance and advice.
  • Advises the Government, the Parliament, and other public bodies.
  • Publishes research, recommendations, opinions.
  • Cooperates with civil society organizations.
  • Provides human rights education and training.
  • Conducts awareness raising activities.

Address: 56a, Pushkin Str., Yerevan 0002, Armenia
Phone: +374 10 537 651; +374 96 116 100 (WhatsApp, Viber)
24/7 Hotline: 116
E-mail: [email protected]
Website: www.ombuds.am

The Office of Public Defender of the Chamber of Advocates

The Chamber of Advocates of the Republic of Armenia is an independent, professional, self-governed, non-profit organization.

Scope of main activities:

  • Legal counselling and advice.
  • Preparation of legal documents (applications, lawsuits).
  • Representation in administrative bodies and courts.
  • Legal advice in naturalization process for recognized refugees.

Address: 7-2, Zakyan Str., 2nd floor, Yerevan 0010, Armenia
Phone: +374 10 600 714, +374 33 600 714
E-mail: [email protected]
Website: www.hpg.am

Mission Armenia NGO

Scope of main activities:

  • Protection monitoring and referrals.
  • Social services (counselling, emergency support, case management).
  • Legal awareness sessions for refugees.
  • Health care (counselling, referrals to health care facilities, interventions, provision of medicine, home visits to vulnerable refugees, provision of first aid, advocacy for access to health services)․
  • Mental health and psychosocial support.
  • Humanitarian assistance including core relief items to vulnerable individuals.
  • Home-care services for persons with disabilities, elderly people, persons who are home-bound/bedridden with no family support.
  • Cash assistance for asylum seekers and refugees.
  • Facilitate access to temporary shelter including social housing.
  • Identification and legal support to stateless persons and those who are at risk of statelessness (documentation; court representation)․

Address: 42, Garegin Nzhdeh Str., Yerevan, Armenia
Phone: +374 10 444 792, +374 77 705 157
E-mail: [email protected]
Website: www.missionarmenia.org
Facebook: www.facebook.com/MissionArmenia

Armenian Red Cross Society

The Armenian Red Cross Society is a non-profit organization, established on the basis of common interests of its members, the only National Society on the territory of the Republic of Armenia, which carries out its activities throughout the country.

Scope of main activities:

  • Counselling and referrals.
  • Translation and interpretation services.
  • Information sessions and information materials․
  • Border monitoring and capacity building for border guards.
  • Cash assistance for refugees in sync with Government programmes.

Address: 21/1, Paronyan Str., Yerevan, Armenia
Phone: +374 60 625 050, +374 60 625 063, +374 95 625 065, +374 55 625 065
E-mail: [email protected]
Website: www.redcross.am
Facebook: https://www.facebook.com/ArmenianRedCrossSociety

Action Against Hunger

Scope of main activities:

  • Technical assessments of collective shelters and social housing facilities identified and referred by the Ministry of Labour and Social Affairs of the Republic of Armenia.
  • Technical assessments of private houses/apartments in Syunik and Vayots Dzor provinces where refugees reside.
  • Renovation of collective shelters/social housing and private houses.
  • Community support projects to promote social cohesion.

Address: 5A, Vardanants Str., apt. 60, Yerevan, Armenia
Phone: +374 11 555 080, +374 77 203 708
E-mail: [email protected]; [email protected]
Website: www.accioncontraelhambre.org/en/europa/south-caucasus

KASA Swiss Humanitarian Foundation

Scope of main activities:

  • Administration of UNHCR Hotline, provision of information on UNHCR and its partners’ activities and available assistance programmes.
  • Post-distribution monitoring (PDM) of programmes implemented by UNHCR and UNHCR-funded partners.
  • Identification of refugee needs, elaboration of individual integration plans, and tracking of progress.
  • Armenian language classes.
  • Ensuring access to education and vocational training.
  • Assistance in finding job opportunities.
  • Guidance and linking refugees to various services including legal aid, healthcare, and others.
  • Community activities.

Address: 23, Lusinyan Str., Yerevan, Armenia
Phone: +374 10 541 844, +374 55 541 845
UNHCR Hotline: 0 8000 0025
E-mail: [email protected];
Website: www.kasa.am/fr/
Facebook: KASA Swiss Humanitarian Foundation

Women’s Support Center NGO

The Women’s Support Center serves women and their children from a variety of socio-economic and educational backgrounds who have faced any type of domestic abuse, including refugee and displaced women, women with disabilities, rural women, sexual and ethnic minorities, women with HIV/AIDS, and others from marginalized groups.

Scope of main activities:

  • Social services (counselling, case management, referrals).
  • Psychological services (counselling and therapy).
  • Legal assistance (counselling, rights protection, and court representation).
  • Temporary shelter support (housing, food, household and hygienic items).
  • 24/7 domestic violence hotline.
  • Urgent medical care.
  • Educational workshops (small group sessions on domestic violence, life and parental skills training).

Address: 2/1, Sepuh Str., Yerevan, Armenia
Phone: +374 60 525 535
Hotline: +374 99 887 808
E-mail: [email protected]
Website: www.womensupportcenter.org
Facebook: www.facebook.com/WomensSupportCenter

Penitentiary Service of the Ministry of Justice of Armenia

In case of being held in prison, asylum-seekers can apply to the prison administration for referring their asylum request to the Migration and Citizenship Service (MCS). The administration of penitentiary institution is responsible for informing asylum-seekers about their legal rights and obligations. The interview and all information provided by the asylum-seekers will be registered and passed to the Migration and Citizenship Service.

Address: 63, Arshakunyats Ave., Yerevan 0061, Armenia
Hotline: +374 10 44 22 73
Website: www.ced.am

International Organization for Migration (IOM)

IOM enhances the humane and orderly management of migration and the effective respect for the human rights of migrants and facilitates the voluntary return and reintegration of refugees, displaced persons, migrants and other individuals in need of international migration services, in cooperation with other relevant international organizations as appropriate.

Address: 14, Petros Adamyan Str., Yerevan 0010, Armenia
Phone: +374 10 585 692
E-mail: [email protected]
Website: www.iom.int/countries/armenia