Migration and Citizenship Service of the Ministry of Internal Affairs
The Migration and Citizenship Service (MCS) is a state body operating under the Ministry of Internal Affairs of the Republic of Armenia, which develops and implements the policy of the Government of the Republic of Armenia in the field of migration, asylum, and citizenship.
Scope of main activities:
- Implements asylum policies and procedures.
- Registers and examines asylum claims.
- Manages reception of registered asylum-seekers.
- Refugee status determination.
- Issues documentation and convention travel documents.
- Provides advice on state services and assistance programmes.
- Handles applications for citizenship.
Address: 14, Tairov Str; Yerevan 0015, Armenia
Phone: +374 11 275 015; +374 33 275 024
E-mail: [email protected]; [email protected]
Website: www.migration.am
The Human Rights Defender of the Republic of Armenia (Ombudsman)
The Human Rights Defender (HRD) is an independent official who observes the maintenance of human rights and freedoms by state and local self-government bodies and officials, as well as, in cases prescribed by the law, by organizations operating in the field of public service.
Every person in Armenia, including asylum seekers and refugees, have the right to apply to the HRD if his or her rights and freedoms are violated by state and local self-government bodies and officials. Individuals may apply to the HRD both in person and through their representatives. The complaint shall be lodged in writing or orally.
Scope of main activities:
- Monitors the human rights situation in the country.
- Reports to international and regional human rights mechanisms.
- Handles complaints of rights violations.
- Provides legal assistance and advice.
- Advises the Government, the Parliament, and other public bodies.
- Publishes research, recommendations, opinions.
- Cooperates with civil society organizations.
- Provides human rights education and training.
- Conducts awareness raising activities.
Address: 56a, Pushkin Str., Yerevan 0002, Armenia
Phone: +374 10 537 651; +374 96 116 100 (WhatsApp, Viber)
24/7 Hotline: 116
E-mail: [email protected]
Website: www.ombuds.am
Mission Armenia NGO
Scope of main activities:
• Social services (consulting/counseling, case management, referrals)
• Legal assistance (consulting/counseling, rights protection and court representation)
• Health services (informative support, referrals, treatment, provision of medicine)
• Care services (persons with disabilities/elderly)
• Rental subsidy scheme; Temporary shelter support through social housing
• Cash-based humanitarian assistance
• Humanitarian assistance in the form of food/non-food basic commodities
• Advocacy, including prevention of statelessness
Address: 42, Garegin Nzhdeh Str., Yerevan, Armenia
Phone: (010) 44-47-92, (094)44-07-93, (096)40-35-45
E-mail: [email protected]
Website: www.mission.am ; www.facebook.com/MissionArmenia
Armenian Red Cross Society
Scope of activities:
• Weekly monitoring visits to Reception Center
• Individual and group info sessions/ referrals, printing and provision of info materials
• Counseling on employment, referrals and coaching
• Facilitation of economic integration
• Training on emergency preparedness and first aid
• Training on the prevention of sex and gender-based violence (SGBV)
• Individual support to SGBV survivors
• Psychological individual counseling
• Monitoring visits to border crossing points
• Provision of translation services
• Business coaching
Address: 21/1, Paronyan Str; Yerevan, Armenia
Phone: + 374 60 625 050
E-mail: [email protected]
KASA Swiss Humanitarian Foundation
Scope of activities:
– Operates the UNHCR Hotline and provides information about UNHCR activities and available assistance programmes;
– Collects feedback from persons of concern on the work of partners and UNHCR.
Address: 29, Nalbandyan Str., Yerevan, Armenia
Phone: 0 8000 0025 (UNHCR Hotline)
E-mail: [email protected];
Website: www.kasa.am/fr/
Facebook: KASA Swiss Humanitarian Foundation
The Office of Public Defender of the Chamber of Advocates
The Office of Public Defender provides free legal aid inter alia to asylum-seekers, refugees, persons who received temporary protection in Armenia, victims of trafficking (subject to human trafficking committee recognition as such) and torture, as well as to persons who cannot afford legal services to protect their rights and freedoms before judicial, as well as other public bodies.
Phone: +374 10 60 07 14
Address: Yerevan, 0010, 7-2 Zakyan Str., floor 2
E-mail: [email protected]
Website: www.advocates.am
Penitentiary Service of the Ministry of Justice of RA
In case of being held in prison, asylum-seekers can apply to the prison administration for referring their asylum request to the Migration Service. The administration of penitentiary institution is responsible for informing asylum-seekers about their legal rights and obligations. The interview and all information provided by the asylum-seekers will be registered and passed to the State Migration Service.
Address: Yerevan 0061, 63 Arshakunyats Ave.
Hotline: +374 10 44 22 73
Website: www.ced.am
International Organization for Migration (IOM)
IOM enhances the humane and orderly management of migration and the effective respect for the human rights of migrants and facilitates the voluntary return and reintegration of refugees, displaced persons, migrants and other individuals in need of international migration services, in cooperation with other relevant international organizations as appropriate.
Address: 14 Petros Adamyan Str., Yerevan 0010, Armenia
Phone: +374 10 58 56 92
E-mail: [email protected]
Website: www.iom.int/countries/armenia