UNHCR provides a trusted, respectful and inclusive environment where people should feel safe. Anyone having concerns or suspicions about possible misconduct by a UNHCR or UNHCR’s partner, including sexual exploitation and abuse, regardless of that person’s position, should report such concerns.

What is misconduct?

All UN staff members as well as staffs of UNHCR’s partners are bound to a code of conduct. Possible misconduct can include:

  • Sexual exploitation and abuse against persons of concern to UNHCR;
  • Fraud (e.g. falsifying a document);
  • Corruption (e.g. taking money from refugees or others);
  • Theft and embezzlement (e.g. stealing equipment or money);
  • Harassment, including sexual harassment;
  • Assault, threats or retaliation;
  • Non-compliance with local laws.

What is sexual exploitation and abuse?

Sexual exploitation and abuse committed by UNHCCR staff members or by staffs of UNHCR’s partners is considered a serious misconduct and can result in severe consequences.

How to report misconduct or sexual exploitation and abuse?

UNHCR has zero tolerance for sexual exploitation and abuse. You can report misconduct by:

  • Sending an email to UNHCR Algiers Office or by using one of the complaint boxes available in the UNHCR Algiers Office. Strict confidentiality is applied.

Confidential email[email protected]
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  • Sending email or SMS to UNHCR Sub-office Tindouf email, phone line, or approaching UNHCR field offices in the camps or at Weather Haven Base in Rabouni.

Confidential email: [email protected]
Feedback SMS/Text number: (+213) 0661971736 (SMS only/no call-in)

  • Contacting the Inspector General Office (IGO) in UNHCR Headquarter: Strict confidentiality is applied.

Confidential email[email protected]
In person or by post: 94 rue de Montbrillant, CP 2500, 1211 Geneva
By using the Online Complaint Form
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