Complaints

UNHCR is committed to providing a safe, respectful, and inclusive environment. If you have concerns about the behaviour of UNHCR staff or staff working for UNHCR partners, you can report them confidentially.

What can I report?

You can report:

  • Sexual exploitation or abuse
  • Fraud or corruption
  • Theft or misuse of funds or equipment
  • Harassment, including sexual harassment
  • Threats, violence, or retaliation
  • Violations of local laws or the UNHCR Code of Conduct

⚠️ UNHCR has zero tolerance for sexual exploitation and abuse.

How can I report misconduct?

In Algiers

📧 Confidential email: [email protected]

You can also use the complaint boxes available at the UNHCR office.

Please mark your message CONFIDENTIAL.

In Tindouf

📧 Confidential email: [email protected]

📱Feedback SMS: (+213) 0661 97 17 36 (SMS only)

You can also contact UNHCR field offices in Weather Haven Base in Rabouni.

Contact UNHCR Headquarters

💻 Online Complaint Form

Confidentiality

⚠️ All complaints are treated confidentially.