General UNHCR Contact in Thailand:
- By phone: 📞 02-340-6500 (Monday-Friday 9:00–16:30)
- In Person (by UNHCR-initiated appointment only): United Nations Building, Rajdamnern-Nok Avenue, Bangkok (Wednesday-Thursday 9:00-15:30, entrance by the canal)
- By Email: 📧 [email protected]
- UNHCR LINE Account: @unhcrconnectthai
➡️ UNHCR does not meet individuals at its office without an appointment.
- Deportation Hotline: 📞 081-899-7617 (Friday 16:30 – 22:00; Saturday-Sunday and UN Holidays 10.00–22:00)
- For arrest and detention, please fill out this form Detention/Arrest Incident Submission / การรายงานเหตุการณ์การถูกควบคุมตัว
ATTENTION! Interpreters might not be available after working hours.
If you are not facing an imminent risk of deportation, please contact us by phone (02-340-6500) or email [email protected] during working hours***
Do you live in an urban area and have a UNHCR card? Receive updates from UNHCR on our Line account!
Our @unhcrconnectthai Line account is dedicated to sending regular updates on UNHCR’s activities and practical information to refugees and asylum seekers that hold a UNHCR card and live in urban areas.
ATTENTION! UNHCR will not respond to messages sent to our line account.
Complaints, Suggestions and Feedback to UNHCR in Thailand
➡️ If you wish to give us feedback and suggestions or complain about UNHCR, you can reach out to us through one f the below:
- By Email: [email protected]
- Using the Feedback and Complaint Form: Submit feedback or complaints confidentially via this link or QR code:
➡️ If you want to report a suspicion of misconduct, fraud, exploitation, or sexual exploitation and abuse (SEA) by UNHCR or UNHCR partner staff, please see the section on Reporting fraud, corruption and misconduct, including sexual exploitation and abuse.
UNHCR Protection against Sexual Exploitation and Abuse (PSEA) All SEA issues can be reported directly to the Inspector General’s Office (IGO) in Geneva or UNHCR Thailand. For more information about PSEA, please see Protection against Sexual Exploitation and Abuse.
UNHCR in Thailand works in collaboration and partnership with independent non-governmental and non-profit organisations that offer services and support to asylum seekers and refugees in different areas, such as:
- Health,
- Education
- Legal assistance
- Accommodation and other
