Ukraine: Relevant Information

Request an APPOINTMENT at the Reception, Attention and Referral Centers (CREADE) in Madrid, Barcelona, ​​Alicante and Malaga through the Spanish government’s (MISSM) free helpline for people displaced by the war in Ukraine:

(+34) 91 047 44 44
Available 24 hours a day, in Spanish and Ukrainian

The Spanish government (MISSM) together with the European Asylum Agency (EUAA) also make available a free telephone number in order to answer questions about the Temporary Protection application process or practical aspects of access to services and aid in Spain for people with Temporary Protection:

(+34) 91 399 00 09
Available Monday to Thursday from 9:00 am-5:00 pm and Friday from 9:00 am-4:00 pm, in Ukrainian, Russian and Spanish

Below you will find detailed information about:

You will also find key official information on your rights regarding border crossing into an EU country, eligibility for temporary protection and applying for international protection, as well as rights to travel within the European Union at this link.