Ukraine: Relevant Information

To request temporary protection, you must schedule a PRIOR APPOINTMENT by phone or online, depending on the province where you are located:

• Málaga: At the CREADE in Málaga (Palace of Fairs and Congresses on Avenida Ortega y Gasset 201, Málaga). It is necessary to request a prior appointment by calling 628 216 478 (Spanish and Ukrainian, from Monday to Friday, 8:00 a.m. to 6:00 p.m.).
• Madrid: At the CREADE in Madrid (Training Center of the Social Security, Carretera de Carabanchel to Aravaca, 91, 20223 Pozuelo de Alarcón). It is necessary to request a prior appointment by calling 666 800 194 (Spanish and Ukrainian, from Monday to Friday, 9:00 a.m. to 5:00 p.m.).
• Alicante: Temporary protection is processed at the National Police Station (Calle de la Ebanistería, 4, 03008 Alicante). It is necessary to request a prior appointment through this link. You can obtain more information at the CREADE in Alicante, by calling 96 522 47 89 – 8:00 a.m. to 6:00 p.m.
• Barcelona: Temporary protection is processed at the National Police Station (Calle Guadalajara 1, Barcelona). It is necessary to request a prior appointment through this link. You can obtain more information at the CREADE in Barcelona, by calling 93 238 21 99 – 8:00 a.m. to 6:00 p.m.

For any other province, please consult the Ministry of Inclusion’s website.

Below you will find detailed information about:

• How to Stay Safe during the trip and once in Spain
• Temporary Protection and T.I.E. Card – Where and how to request it in Spain
• Where and how to apply for accommodation and support in Spain
• Child Protection
• Family Reunification
• Other information of interest to Ukrainian Refugees

You will also find key official information on your rights regarding border crossing into an EU country, eligibility for temporary protection and applying for international protection, as well as rights to travel within the European Union at this link.

The Spanish government (MISSM), together with the European Asylum Agency (EUAA), also provides a toll-free phone number to address inquiries about the Temporary Protection application process or practical aspects of accessing services and assistance in Spain for individuals with Temporary Protection.

(+34) 91 399 00 09
Available from Monday to Thursday from 9:00 a.m. to 5:00 p.m. and on Friday from 9:00 a.m. to 4:00 p.m., in Ukrainian, Russian, and Spanish.