Where to seek help in Slovenia as a refugee or an asylum seeker?

The below organizations provide services for refugees and asylum-seekers in Slovenia.

Please note that they might not be able to provide an immediate interpreter when you reach out but they will try to find an interpreter within a reasonable time to support you.

Legal information and information about the asylum procedure ⬇

At the first instance level of the asylum procedure, the non-governmental organization PIC – Legal centre for the protection of human rights and the environment can help you with your case, provide you with free legal information about asylum in Slovenia and help you file the asylum application.  Their lawyer can also represent you in the asylum proceedings free of charge.

PIC – Legal centre for the protection of human rights and the environment

  • Address: Metelkova 6, 1000 Ljubljana
  • Tel: +386 1 521 18 88 or +386 51 681 181 or +386 069 707 150
  • Website: pic.si (Slovenian language)
  • Email: [email protected]

Emergency Services ⬇

  • You can call the Police by dialing 113.
  • To contact the Medical Emergency services in Slovenia – dial 112.
  • To contact the Fire Department in Slovenia – dial 112.
  • To report a missing child dial the European telephone number for reporting missing children: 116 000.

Family reunification and restoring family links ⬇

Slovenian Red Cross, PIC, Slovene Philanthropy and IOM Slovenia can provide you with information and assist you with family reunification procedures. The Red Cross can also help you with family tracing. The decision to grant family reunification to refugees or beneficiaries of subsidiary protection is taken by the Slovenian Ministry of the Interior.

Slovenian Red Cross

PIC – Legal centre for the protection of human rights and the environment

Slovene Philanthropy

IOM Slovenia

  • Address: Dunajska cesta 5, 1000 Ljubljana
  • Email address: [email protected]
  • Website: slovenia.iom.int (English language)
  • Phone number: +386 1 434 73 51 (Mon-Fri, between 10:00 and 16:00)

 

For more information about the family reunification process in Slovenia, please visit our Family reunification page.

Psycho-social support ⬇

You can receive free psycho-social support from the following organizations specialized to provide support to asylum seekers and refugees:

Emma Institute – Center for Victims of Violence can assist you, if you think you might be a victim of Gender Based Violence (GBV), or if you would like to receive Mental Health or Psychosocial Support (MHPSS).

Slovene Philanthropy can assist you with orientation information, with finding accommodation and support with integration.

SOS Helpline for women and children survivors of violence runs a shelter for women and children, victims of violence, a hotline, and self-help groups for women experiencing violence:

DNK – Association for nonviolent communication provides programs for people experiencing violence, as well as for perpetrators of violence:

Support on trafficking in human beings ⬇

Caritas Slovenia offers crisis accommodation and safe accommodation to victims of trafficking in human beings.

Društvo Ključ – Center for fight against Trafficking in Human Beings if you think you might be a victim of trafficking, Društvo Ključ can provide accommodation, psychosocial counselling and  reintegration:

Slovene Philanthropy provides information and counselling on risks of trafficking in human beings to migrants, asylum seekers and refugees.

More detailed information with helpful links can be found on the government website in English or Slovenian.

Support for children ⬇

If you are an asylum-seeking child living in the asylum centre and are experiencing distress, please seek help with the staff.

Slovene Philanthropy is present in the accommodation centers and can provide you with support, advice and referral.

Emma Institute – Center for Victims of Violence is also present in accommodation centers and can assist you, if you would like to receive Mental Health or Psychosocial Support (MHPSS).

If you are a child and are experiencing distress, you can seek advice with the National Telephone Helpline for Children and Youth (TOM):

  • Tel: +386 01 116 111 (Slovenian and English language)
  • Website: www.e-tom.si (Slovenian language)

Support to LGBTIQ+ individuals ⬇

If you are lesbian, gay, bisexual, transgender, intersex, queer, asexual or questioning your sexual or gender identity, you can reach out to Legebitra:

Other Helpful Services ⬇

If you need support related to you employment status or need legal advice related to your employment contract, you can reach out to

Delavska svetovalnica –Counselling Office for Workers

If you are experiencing human rights violations or discrimination, you can seek help with

Amnesty International Slovenia

If you seek assistance with legal procedures or human rights issues, you can contact

PIC – Legal centre for the protection of human rights and the environment:

  • Address: Metelkova 6, 1000 Ljubljana
  • Tel: +386 1 521 18 88 or +386 51 681 181
  • Website: www.pic.si (Slovenian language)
  • Email: [email protected]

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