Ibirego n’ibitekerezo

It is any act or including misrepresentation or concealment of a material fact, that knowingly or intentionally misleads, or attempts to mislead, a party to obtain a benefit, whether directly or indirectly, whether for oneself or for a third party.

It is offering, giving, receiving, or soliciting (directly or indirectly) anything of value to influence improperly the actions of another party.

All UNHCR staff members, its partners and service providers are bound by the United Nations Staff Rules and Regulations and UNHCR’s Code of Conduct. Misconduct is defined as the failure by a staff member to abide by these rules and regulations.

Misconduct can be classified into various types:

• Embezzlement and procurement fraud
• Financial negligence resulting in substantial losses.
• Sexual exploitation and abuse
• Harassment (including mobbing)
• Assault, threats or retaliation
• Unlawful acts (e.g. theft or fraud) on or off UN premises
• Misrepresentation or false certification relating to a claim or benefit.
• Misuse of the Organization’s equipment or assets
• Abuse of authority
• Non-compliance with local laws or the staff’s personal legal obligations.

It is any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes.

It is any actual or threatened sexual activity carried out by force or under unequal or coercive conditions.

In line with the United Nations standards of conduct, the staff members of UNHCR and NGO partners must not:

• Have sexual activity with anyone in exchange for money, employment, preferential treatment, goods, or services.
• Have sexual activity with anyone under the age of 18 years old.

Engage in any other form of sexually humiliating, degrading, or exploitative behavior.

Always tell the truth: Remain truthful when talking to UNHCR and partners. Any mispresented information may lead to negative consequences for you including a denial of services or protection and possibly criminal investigation. If you have previously made false statements, you should alert a staff member as soon as possible and explain the circumstances fully.

Do not attempt to bribe an official: Do not attempt to bribe any person for any services provided by UNHCR or its partners.  If you do so, you may face consequences that include denial of services and, possibly, criminal investigation.

Be aware that at no point should you be asked to pay or provide any favours in exchange for any services provided by UNHCR or its partners.

Do not trust any individual or any organization asking you to pay money or provide other favours, including of a sexual nature, in exchange for the services of UNHCR or its partners. Ask to see official ID cards of people claiming to be service providers before sharing your personal information and identify documents. Be aware that those seeking to take advantage of your situation may show you false documents to persuade you that they are connected to UNHCR or another partner agency. If you have doubts regarding the identity of the person you are interacting with, contact UNHCR through the channels listed in the contacts section (see Contact UNHCR in Rwanda).

Avoid those offering you refugee documents, resettlement, financial or other kinds of assistance, fake documents, or fake claims in exchange for money or other favours. These fraudulent offers may be made to you in person or via social media (including Facebook, YouTube, WhatsApp, Viber, Telegram or any other application).

For reliable information about UNHCR Rwanda’s work and services, consult UNHCR’s official websites, UNHCR Facebook page, and/or call the UNHCR helpline.

Please inform UNHCR through [email protected]

if you are aware of such fraudulent activities. Your report will be treated with strict confidentiality.

You should report any suspected fraud, corruption or exploitation by UNHCR personnel or its partners that you know of or experience. UNHCR has robust procedures to prevent fraud and corruption and to respond, investigate and take action against fraudulent and corrupt persons.

If you wish to report misconduct (including corruption, fraud, bribery, exploitation, extortion etc.) by UNHCR or its partners, you can report directly to the Inspector General’s Office (IGO) at UNHCR Headquarters:

• Email:  [email protected]
• Website: https://www.unhcr.org/igo-complaints.html
• Fax:  +41 22 739 7380

All communication with IGO is kept confidential.

You can also report to the anti-fraud focal point for UNHCR Rwanda at UNHCR’s Rwanda confidential email-box: [email protected]

All communication with Tubivuge mailbox is kept confidential.

Do not put yourself in danger by trying to do your own investigations.

Reporting fraud and corruption is an obligation for all refugees and asylum seekers and will not result in you receiving any direct reward or special treatment.

Ni gikorwa icyo aricyo cyose harimo kubeshya cyangwa guhisha ibintu  bifatika ukabikora ubishaka cyangwa  ugambiriye kuyobya, cyangwa kugerageza kuyobya, ushaka kugirango ubone inyungu, haba mu buryo buziguye cyangwa butaziguye, haba kuri wowe cyangwa ku wundi muntu.

Ni ugutanga, kwakira, cyangwa gusaba (mu buryo buziguye cyangwa butaziguye) ikintu cyose cy’agaciro bikaba byatuma hafatwa icyemezo kidakwiye  ku wundi muntu.

Abakozi bose ba UNHCR, abafatanyabikorwa bayo ndetse n’abatanga serivisi bagengwa n’amabwiriza y’abakozi y’umuryango w’abibumbye (UN) ndetse n’amategeko ngengamikorere ya UNHCR. Imyitwarire idahwitse isobanurwa nko kunanirwa k’umukozi  mu kubahiriza  ayo mabwiriza.

Imyitwarire idahwitse ishobora gushyirwa mu byiciro bitandukanye:

• Kunyereza umutungo n’uburiganya mu gutanga amasoko
• Uburangare mu gucunga amafaranga bivamo igihombo kinini
• Gukoresha imibonano mpuzabitsina no guhohoterwa
• Gutotezwa (harimo no kunnyuzura)
• Gukubita, iterabwoba cyangwa kwihorera
• Ibikorwa bitemewe n’amategeko (urugero: ubujura cyangwa uburiganya) ku kigo cya Loni cyangwa hanze yacyo
• Kubeshya cyangwa kwemeza ibinyoma bijyanye n’ikirego cyangwa inyungu.
• Gukoresha nabi ibikoresho by’Umuryango cyangwa umutungo
• Gukoresha nabi ububasha ufite

Kutubahiriza amategeko y’aho muba cyangwa abakozi ntibubahirire inshingano zibareba

Ni igikorwa cyangwa kugerageza guhohotera umuntu bitewe n’ intege nke ze, kwitwaza ubusha bunyuranye , cyangwa icyizere bagufitiye ugamije kugera ku mibonano mpuzabitsina.

Ni ikintu cyose cyangwa imibonano mpuzabitsina ikorwa hakoresheshejwe iterabwoba, ingufu cyangwa ku guhatirizwa.

Mu rwego rwo kubahiriza amahame y’umuryango w’abibumbye, abakozi ba UNHCR n’abafatanyabikorwa, abakozi b’imiryango itegamiye kuri Leta ntibagomba:

• Gukora ibibonano mpuzabitsina n’umuntu uwo ariwe wese ku mafaranga, ku mpamvu z’akazi, kwitabwaho by’umwihariko, ibintu cyangwa serivisi.
• Gukora imibonano mpuzabitsina n’umuntu uri munsi y’imyaka 18
• Kwishora mu bundi buryo ubwo aribwo bwose bwo gutesha umuntu agaciro bishingire ku gitsina,  n’imyitwarire mibigutesha agaciro, cyangwa indi imyitwarire mibi.

Vugisha ukuri buri gihe: Komeza kuvugisha ukuri mu gihe uganira na UNHCR n’abafatanyabikorwa ku bibazo byawe. Amakuru yose yatanzwe nabi ashobora kugutera ingaruka mbi bikaba byatuma utabona serivisi cyangwa kurindwa ndetse bikaba byavamo n’iperereza ry’ibyaha nshinjabyaha. Niba warigeze utanga amakuru y’ibinyoma, ugomba kumenyesha umukozi bireba mu gihe cya vuba kandi ugasobanura mu buryo burambuye uko ibintu byagenze.

Wigerageza guha ruswa umukozi: Wigerageza gutanga ruswa ku muntu uwo ari we wese kuri serivisi iyo ari yo yose itangwa na UNHCR cyangwa abafatanyabikorwa bayo. Niba ubikora, ushobora guhura n’ingaruka zirimo kudahabwa serivisi, kandi hakaba havamo n’iperereza ry’ibyaha nshinjabyaha.

Menya ko nta na rimwe ugomba gusabwa kwishyura cyangwa kugirira ubutoni ubwo aribwo bwose kuri serivisi zitangwa na UNHCR cyangwa abafatanyabikorwa bayo.

Ntukizere umuntu uwo ari we wese cyangwa umuryango uwo ari wo wose ugusaba kwishyura amafaranga cyangwa gutanga izindi mpano, harimo n’izishingiye ku gitsina kugirango uhabwe serivisi za UNHCR cyangwa abafatanyabikorwa bayo.  Saba kwerekwa irangamuntu, cyangwa ikarita y’akazi y’umuntu wese uvuga ko ari mu bashinzwe kubaha service mbere yo kubaha amakuru yawe ndetse n’ibyangombwa  byawe.

Menya ko abagushakaho izindi nyungu  bashobora kwitwaza ubuzima ubayemo  bakakwereka ibyangombwa bibaranga by’ibihimbano kugira ngo bakwemeze ko bafite aho bahurira na UNHCR ndetse n’abafatanyabikorwa bayo.  Niba ugize ishidikanya ku mwirondoro w’umuntu murimo gukorana, hamagara UNHCR unyuze mu nzira zivugwa gice cy’uko watubona (reba uko wabona UNHCR mu Rwanda).

Irinde abaguha ibyangombwa by’impunzi, abakubwira ko bazajya kugutuza mu mahanga, abaguha amafaranga cyangwa ubundi bwoko bw’ubufasha, inyandiko z’impimbano, cyangwa abakubwira gutanga amakuru y’ ibinyoma kugira ngo  ubone amafaranga cyangwa izindi nyungu.   Abaguha izo mpano z’uburiganya zishobora kugukorerwa imbonankubone cyangwa  hakoreshejwe imbuga nkoranyambaga (harimo Facebook, YouTube, WhatsApp, Viber, Telegaramu cyangwa izindi porogaramu zose).

Kugira ngo ubone amakuru yizewe ku kazi cyangwa serivisi za UNHCR Rwanda, wajya kuri site yemewe ya UNHCR, ku rukuta rwayo rwa Facebook cyangwa ugahamagara numero  yifashishwa ya UNHCR.

Usabwe kumenyesha UNHCR unyuze kuri [email protected]  niba umenye amakuru ajyanye n’ibikorwa nk’ibi by’uburiganya. Amakuru uatnze  afatwa nk’ibanga rikomeye

Tanga amakuru ku bantu  bose bakekwaho uburiganya, ruswa cyangwa gukoreshwa n’abakozi ba UNHCR cyangwa abafatanyabikorwa bayo ibintu bigamije inyungu zabo ku makuru uzi cyangwa amakuru y’ibyakubayeho. UNHCR ifite uburyo bukomeye bwo gukumira uburiganya na ruswa, gushaka ibisubizo, gukora iperereza no gufata ingamba ku bantu b’uburiganya na ruswa.

Niba wifuza gutanga amakuru ku myitwarire idahwitse (harimo ruswa, uburiganya, gushaka indonke, kunyereza n’ibindi) byakozwe na UNHCR cyangwa abafatanyabikorwa bayo, ushobora gutanga amakuru  ku biro by’Ubugenzuzi Bukuru (IGO) ku cyicaro gikuru cya UNHCR:

• Email:  [email protected]
• Website: https://www.unhcr.org/igo-complaints.html
• Fax:  +41 22 739 7380

Amakuru yose uha IGO abikwa mu ibanga rikomeye.

Ushobora kandi gutanga amakuru ku muntu ushinzwe  kurwanya ruswa muri HCR yo mu  Rwanda  bu buryo bw’ibanga unyuze kuri : [email protected]

Amakuru utanga anyuzwa kuri Tubivuge  abikwa mu ibanga rikomeye.

Wikwishyira mu kaga ugerageza gukora iperereza ku giti cyawe.

Gutanga amakuru kuri ruswa n’uburiganya ni inshingano ya buri mpunzi n’umuntu wese usaba ubuhungiro kandi ntibitangirwa ibihembo cyangwa kwitabwaho by’umwihariko.