UNHCR cash assistance program recently changed how it decides who gets assistance. This means some refugees will continue to be eligible under the new criteria, and will keep receiving cash assistance; while others won’t. We will notify you of the decision by SMS to the number on file.
If you are found ineligible for the program, you won’t receive further cash assistance by UNHCR. This doesn’t mean UNHCR thinks you do not need support, just that other refugees who need it more.
You should know that if you have the feeling that your assessment interview did not capture all the correct information, you didn’t feel comfortable for sharing your living conditions, or if your situation has changed significantly in the past weeks, you may submit a Reconsideration Request for UNHCR to reconsider your situation. This needs to be done within 15 days of receiving the SMS, and this is how:
- Fill online the Reconsideration Request form.
- If needed, visit the nearest cash enrolment centre for assistance in completing the Reconsideration Request form.
- if you have mobility limitations, call the cash helpline at 0 800 108 23 to request a home visit.
Only families who have undergone the assessment interview can submit a Reconsideration Request.
How does the reconsideration process work?
Once we have received your information through the Reconsideration Request Form, it will be initially reviewed by a UNHCR panel, and if required, you may be contacted for another interview by one of UNHCR NGO partners. You will be notified of the result within four to six weeks.
When the review process has been finalized, if your household is re-included into the cash programme, you will start receiving their assistance the following month. No retroactive payments will be rendered.
If you have not receive an SMS regarding your eligibility or you have further questions, please call the cash helpline at 0 800 108 23.
Remember, that if you have any problem or you are going through a difficult situation, you can always approach a Protection Desk, CDA staff is here to listen to you and connect you with the services you might require. They are located in the cash enrolment centers.