Starting from 10 April 2022, UNHCR Iran reception centers will only receive individuals who have prior appointments, confirmed through our hotline telephone numbers.

Individuals who approach reception centers without prior appointment will not be received (with the exception of urgent cases) and will be requested to contact UNHCR hotlines and raise their concerns and requests.

UNHCR offices will schedule you for an in-person interview only if further assessment is needed.

You can reach UNHCR through one of our hotlines:

Tehran:

Contact us if you live in Alborz, Ardebil, East Azerbaijan, Esfahan, Gilan, Hamedan, Kermanshah, Kurdistan, Markazi, Mazandaran, Qazvin, Qom, Semnan, Tehran, West Azerbaijan, Zanjan provinces.

Telephone: 📞 021- 88212520 (Sunday to Thursday from 8:30 to 15:30)

Esfahan:

Contact us if you live in Esfahan province

Telephone: 📞 031-3444 2841 (Sunday to Wednesday from 08:30 to 15:30)

Mashhad:

Contact us if you live in Khorasan Razavi, South Khorasan, North Khorasan and Golestan provinces.

Telephone: 📞 051-37685641 (Sunday to Wednesday from 08:30 to 12:00, 14:00 to 16:00)

Kerman:

Contact us if you live in Kerman, Yazd, Sistan & Baluchestan and Hormozgan provinces.

Telephone: 📞 034-32476851 and 📞 034-32476850 (Sunday to Wednesday from 8:30 to 15:30)

Shiraz:

Contact us if you live in Fars, Bushehr, Khuzestan, Ilam and Lorestan provinces.

Telephone: 📞 071-37229692 and 📞 071-37236014 (Sunday to Wednesday from 8:30 to 15:30)

Afghan nationals, holding valid passports with any of the following types of Iranian visas 

Type A= Entry, 

Type B= Tourist, 

Type C= Pilgrimage and 

Type M= Family Reunification

With a visa validity of at least 5 days MUST apply for an appointment ONLY through the OFFICIAL Kefalat Centers Appointment WEBSITE (http://kanoonnobat.ir/) to secure the extension of their visas. Please note that Kefalat centers will not extend visas of individuals not holding appointment slips and are not in a position to make appointments. Therefore, please avoid approaching Kelafat centers without prior appointments.

Announcement Number 001/2022

Universal Public Health Insurance (UPHI)

8^th cycle for all refugees (Amayesh card 16 and Hoviat card holders)

The new 8^th cycle of Universal Public Health insurance (UPHI) has started (from 25 February 2022).

All Amayesh and Hoviat card holder refugees, who have been enrolled in the previous cycle of Universal Public Health insurance (UPHI) scheme in the year 1400 as vulnerable and had free-of-charge insurance coverage, can now approach any of the nearest Pishkhan Centers, affiliated with Iran Health Insurance Organization (IHIO), and renew their free-of-charge health insurance coverage.

As per previous cycles, other refugees (Amayesh and Hoviat card holders) who wish to enrol in the insurance coverage, can also approach any of the Pishkhan Centres affiliated with Iran Health Insurance Organization (IHIO) countrywide, pay the ratified premium fee, and receive health insurance coverage for a duration of 12 months from the date of enrolment.

All refugees should ensure that when approaching Pishkhan Centers, pre-registration is conducted at the time of enrolment. Pre-registration is conducted at Pishkhan Centres for the refugee population.

All diagnostic and treatment services for refugees are covered in all hospitals contracted with Iran Health Insurance Organization (IHIO) countrywide.