All services provided by UNHCR and partners are free of charge.
If you are seeking asylum in Indonesia, you must first register with UNHCR. Registration is the process by which UNHCR records, verifies, and updates basic information about you and your family members. You can refer to this Registration page for further information.
UNHCR has a field presence in four provinces – Aceh, North Sumatera, Riau, and South Sulawesi – and an office and reception center in Jakarta.
Please note that UNHCR does not have reception facilities available in field locations and is unable to meet with refugees and asylum-seekers in its offices. UNHCR staff regularly visit refugees where they are residing in Aceh, North Sumatera, Riau, and South Sulawesi and remain available for urgent and emergency concerns through the various hotlines that have been established and through referrals from partners.
If you are living in one of the following provinces, please contact UNHCR at either the hotline or email address listed below. Due to resource limitations, UNHCR does not respond to phone calls. Refugees and asylum seekers are strongly advised to send a WhatsApp message to the hotline, detailing the concern. UNHCR staff will monitor those messages and will respond to actionable requests and to queries that are not already addressed in the UNHCR Indonesia HELP website.
Aceh
Hotline: 📩 0811 1936 9063 – Pidie
📩 0811 1703 9250 – Lhokseumawe
North Sumatera (Medan)
Email: [email protected]
Hotline: 📩0811 9109 526
Riau (Pekanbaru)
Email: [email protected]
Hotline: 📩0811 8544 232
South Sulawesi (Makassar)
Email: [email protected]
Hotline: 📩0811 9629 257
Refugees living in and around Jakarta, as well as refugees living elsewhere in Indonesia (with the exception of those in Aceh, North Sumatera, Riau, and South Sulawesi, who are covered through our field presence above), can reach UNHCR and our partners through the following hotlines.
Please note that, due to the volume of calls and resource limitations, UNHCR and partners cannot respond to phone calls. Instead, refugees and asylum seekers are advised to send a WhatsApp message to the hotline, detailing the concern. UNHCR and partner staff will monitor those messages and will respond to actionable requests and to queries that are not already addressed in the UNHCR Indonesia HELP website.
Please contact UNHCR and our partners through the following hotlines:
Legal Protection (UNHCR): 📩0811 9840 643
Health (YCWS): 📩0811 8161 511
Gender Based Violence and Child Protection (YCWS): 📩0811 9009 1374
Socio-Economic Assistance (YRII): 📩0878 1549 5259
Education (YGB): 📩0877 7006 3436
Labor Mobility Program (YCWS): 📩0811 9004 7381
The UNHCR reception center is located at: Jl. Setiabudi Selatan – UNHCR Reception Center – Jakarta
The operating hours of the UNHCR Indonesia Reception Center in Jakarta are as follows:
Monday to Thursday:
Friday: By appointment only
For further information on the Reception Center, including the types of issues that can be accommodated at the reception center (with and without an appointment), please check here – Reception Operating Hours, Terms and Conditions.
