Help in Ukraine and neighbouring countries

For information on the situation in Ukraine please consult the following Help page: UNHCR Ukraine – Help for refugees and asylum-seekers

If you or your relatives are still in Ukraine:

UNHCR advises you to:

  • Stay informed and connected (via radio, TV, Internet) and follow official advice for your security. Listen to official messages from emergency services, local authorities, and follow the instructions, including regarding curfews.
  • Keep a copy (even digital) of your documents in a safe place. The replacement of lost documents will be easier if people can present a copy to the SMS later.
  • For advice on how to provide emotional support to children during these difficult times, see pages such as this (in English)
The Ukraine State Emergency Services (SES) has a WhatsApp helpline for critical updates. To start using the helpline, save the number +380676785917 in your contacts and text the word почати (begin) in a WhatsApp message. Link: News: WhatsApp information helpline launches in Ukraine.

There is also a hotline phone number for IDPs at: 0-800-307-711.

If you need to contact UNHCR in Ukraine, you can do that through the following number: +38 (044) 288 9710 Alternatively you can email: [email protected]

The Ukrainian Red Cross can be reached at: 0 800 331 800 and the ICRC at: Kyiv 0 800 300 155/ Slaviansk 0 800 300 115/ Severodonetsk 0 800 300 125/ Mariupol 0 800 300 165/ Donestsk 0 800 300 185/ Luhansk 0 800 300 195. 
IOM has hotline numbers for people leaving Ukraine: 527 (free from mobile phones), 0800505501 (free from landline phones). 

PLEASE NOTE: In the current situation, due to the high number of requests it may take longer time for you to get a response.


If you or your relatives are travelling to or are in one of the following countries, please consult:

If you were separated from your family during the journey find useful information here.

Also note that UNHCR and UNICEF have jointly established together with local authorities and other partners and service providers, the so-called Blue Dots. These are located at border crossing points, train and bus stations, in accommodation centres and other critical locations. In the hubs, you can access updated and accurate information, support, assistance, and referrals to health care, education, psychosocial support, and other services. You can find out more here: About | BlueDot Hub