Help in Ukraine and neighbouring countries

For information on the situation in Ukraine please consult the following Help page: UNHCR Ukraine – Help for refugees and asylum-seekers

If you or your relatives are still in Ukraine:

UNHCR advises you to:

  • Stay informed and connected (via radio, TV, Internet) and follow official advice for your security. Listen to official messages from emergency services, local authorities, and follow the instructions, including regarding curfews.
  • Keep a copy (even digital) of your documents in a safe place. The replacement of lost documents will be easier if people can present a copy to the SMS later.
  • For advice on how to provide emotional support to children during these difficult times, see pages such as this (in English)
Ukraine’s State Emergency Service has a WhatsApp helpline for critical updates. To start using the helpline, save the number +380 67 678 5917 in your contacts and text the word почати (begin) in a WhatsApp message. Link: News: WhatsApp information helpline launches in Ukraine

There is also a hotline phone number for internally displaced people: 0 800 307 711.

If you need to contact UNHCR in Ukraine, you can call +380 44 288 9710 or email [email protected].

The Ukrainian Red Cross can be reached at: 0 800 332 656 or [email protected] .The International Committee of the Red Cross can be reached at: 0 800 300 155 (Kyiv) / 0 800 300 115 (Slaviansk) / 0 800 300 125 (Severodonetsk) / 0 800 300 165 (Mariupol) / 0 800 300 185 (Donestsk)/ 0 800 300 195 (Luhansk).
The International Organization for Migration has hotline numbers for people leaving Ukraine: 527 (free from mobile phones), 0 800 505 501 (free from landline phones). 
Please find other available services here: Service Advisor Ukraine

PLEASE NOTE: In the current situation, owing to the high number of requests, it may take longer to get a response.


The following are useful contacts if you or your relatives are travelling to or are in one of the following countries:

If you were separated from your family during the journey, you can find useful information here.

Also note that UNHCR and UNICEF have jointly established together with local authorities and other partners and service providers, the so-called Blue Dots. These are located at border crossing points, train and bus stations, in accommodation centres and other critical locations. In the hubs, you can access updated and accurate information, support, assistance, and referrals to health care, education, psychosocial support, and other services. You can find out more here: About | BlueDot Hub