Help Switzerland / Where to seek help

Where to seek help

Neither UNHCR, IOM nor the SEM or the legal advice offices in the federal reception centres take money for any services. Their help is always free of charge. You should not be asked, at any point, to pay for any of the services provided.

Legal counselling

Legal counselling

Assistance services

Assistance services

Emergency numbers

Emergency numbers

Last update: 4 May 2026

Call UNHCR toll-free from your browser

You are about to call UNHCR. If you are ready, please click next to allow microphone access when asked so we can hear you.

Set your browser permissions

Please give permission to access your microphone and geolocation when prompted by your browser. Sharing your location is optional, but enabling your microphone is required for UNHCR operator to hear you.

Example microphone permissions prompt that will appear in your browser:
Example microphone permissions prompt that will appear in your browser: Example

Toll-free call to UNHCR