Toll-free UNHCR Counselling Line: 800 012 948 (open Monday-Friday, 8:30-16:30)
With this number you can:
- get reliable and up-to-date information about services and assistance
- file a complaint or leave feedback
Welcome to the ‘HELP’ website run by UNHCR, the UN Refugee Agency. UNHCR created this website for refugees and asylum-seekers in Poland, their family members, and people who assist them. On this website you will find useful information and web links, including on the following topics:
➡️ How to find help
➡️ Temporary protection
➡️ Accessing International Protection
➡️ Services for International Protection holders
➡️ Family Reunification
➡️ Reporting fraud and misconduct
➡️ Reporting sexual exploitation and abuse
➡️ COVID-19 information
Information on this website may be only relevant for people who are currently in Poland. Information on this website is general and may not be applicable to your personal situation. If you are looking for information or assistance outside of Poland, please visit the UNHCR Help Homepage.
If you are considering returning to Ukraine, please visit UNHCR Ukraine page for information on available services.