Information for New Arrivals From Ukraine

For up-to-date information from the Government of Poland: visit ua.gov.pl | For help: PomagamUkrainie

For specific questions about receiving a Polish PESEL number, visit here

For updated information about UNHCR Cash Assistance, visit the tab below

👩 🧑 Are you under age 18? Click here!

Welcome to the dedicated information page for new arrivals from Ukraine. Detailed information and links to resources are available in the tabs below:


Important resources for you and your family

In addition to information on this HELP page, the Polish government has established an official website, phone line, and e-mail with information and resources for you:

Additional information can be found at the Halina Nieć Legal Aid Center: click here

You can also contact UNHCR directly for any questions at:

  • Phone: +48 22 628 6930 (Monday – Friday, 9:30am – 4:30pm)
  • E-mail: [email protected]


UNHCR Cash Assistance

More information is coming soon. Check back here for updates

Schedule an appointment to enroll for UNHCR Cash Assistance here!

READ THIS FIRST:

If you or a member of your family have fled from Ukraine after 24 February and would like to receive cash assistance, use this form to leave your Polish phone number and indicate the number of people in your family in Poland

  • Before submitting: read the information on this page to learn more about the programme and what to expect
  • Only 1 form should be submitted per family. A “family” means: an adult, a spouse or civil partner, and children below age 18.
  • If you have other family members (for example, grandparents, adult children): you can request the same appointment, but they will be enrolled separately and need to provide a separate phone number during enrolment at the center.
  • Once you hit ‘submit,’ the form will automatically refresh. Do not worry–this means you successfully sent your information
  • When an appointment is available, we will send a text message to your phone with an invitation to come to one of our Centres
  • You will only get a text message when an appointment is available. Due to the very high volume of requests, the text message may take over 1 month to be sent to you after your request


Important Information about UNHCR’s Cash Programme

UNHCR has begun enrollment in Warsaw for its transitional cash assistance programme for new arrivals from Ukraine.

 What is UNHCR’s cash assistance programme in Poland?

  • Starting in March, UNHCR will be providing short-term cash assistance to new arrivals from Ukraine to support with their transition and integration into Polish systems
  • The programme is different from any support system provided by Poland, including PESEL registration
  • UNHCR does not conduct refugee registration or status determination. It is only enrolment for humanitarian assistance

How much is the value of cash assistance?

  • Per month, eligible recipients will receive 700 Zloty for 1 person + 600 Zloty per additional family member (with a cap of 4)
  • Cash assistance is provided one time per month, for a minimum of 3 months

Who is eligible for UNHCR cash assistance?

  • You and your family are eligible if you are living in Poland and you fled Ukraine on or after 24 February 2022 (you do not need to hold Ukrainian citizenship to benefit, as long as you can prove that you held legal residence in Ukraine). Only one family member needs to have left on or after 24 February
  • If you left Ukraine after 24 February and first passed through another country before entering Poland, you are still eligible.
  • A “family” means: an adult, a spouse or civil partner, and children below age 18.
  • If you have other family members (for example, grandparents, adult children): you can request the same appointment, but they will be enrolled separately and need to provide a separate phone number during enrolment at the center
  • Children should be accompanied by an appointed caregiver/legal guardian

How can I schedule an appointment to enrol for cash assistance?

  • See the information above about how to schedule an appointment on this page
  • After you request an appointment, UNHCR will send you an SMS. Due to the very high volume of requests, the text message may take up to several weeks to be sent to you after your request

I did not get a stamp in my passport. Am I still eligible?

  •  Yes. to be eligible for cash assistance, you must have arrived after 24 February 2022.
  • When you come to the UNHCR Cash Enrolment Point, please bring any type of evidence you have that can show your date of entry to the country

Where are UNHCR’s Cash Enrolment Points? When are they open?

  • You must have an appointment before coming to the center
  • Currently, UNHCR and its partner have Cash Enrolment Points open in Warsaw,  Krakow, Poznań, Gdańsk, Gdynia, Ostróda, and Wrocław

    • Warsaw 1: Kamionkowska 11. Sunday – Friday, 8:00am-4:00pm
    • Warsaw 2: Chmielna 85. Sunday – Friday, 8:00am-4:00pm
    • Krakow: TAURON Arena, Gate 1, Stanisława Lema 7.  Monday – Friday, 8:30am – 4:00pm
    • Poznań: Galeria Malta, Maltanska 1, Floor 1 (upstairs).  Sunday – Friday, 8:00am – 4:00pm
    • Gdynia: 10 Lutego, 26, Monday-Friday, 8:30am-4:30pm
    • Gdańsk: Wały Piastowskie 1, Monday-Friday, 8:30am-4:30pm
    • Ostróda: Jana lll, Sobieskiego 9/pok, 127. Monday-Friday, 8:30am-4:30pm
    • Wrocław: Piłsudskiego 69/73. Sunday – Friday, 8:00am-4:00pm
  • Other Cash Enrolment Points will soon open across Poland

What should I bring to my enrolment appointment?

  • You should bring your passport, ID, or any other document that can prove your identity
  • You should also bring any document that proves your date of entry into Poland
  • All adults in a family must have a Polish mobile phone number. You cannot share phone numbers between different adults or families.

How do I access my cash assistance once I’m enrolled?

  • After receiving an appointment, families and individuals will go to a designated cash enrollment point run by UNHCR where they will provide information and fingerprints for enrollment in a secure database for assistance (UNHCR is not registering you as a refugee). All eligible family members must come in person to the enrolment point, including children.
  • Immediately after enrolling: receive a unique password on your Proof of Enrollment form. Do not share your password with anyone!
  • At least one day after enrolling: receive an SMS with a unique BLIK code and the monetary value of your assistance
  • You will then have 7 days to withdraw the full amount of your assistance from most ATMs in Poland (Santander Bank, PKO BP, Millenium, BNP Paribas, mBank, ING, SGB, Euronet, Planet Cash). You can only use your BLIK code one time and must withdraw the FULL amount.
  • After 1 month: you will receive a new BLIK code. This will let you withdraw a second payment of equal value. Use your new BLIK code and original password.Assistance is one time per month, for a minimum of 3 months.
  • If you change your phone or lose your BLIK code: return to a UNHCR cash enrollment point
  • For technical problems with the ATM or bank, call: 61 85652 66

Why do I need to provide my fingerprints to receive cash assistance from UNHCR?

  • Enrolling your fingerprints helps to protect your unique access to cash assistance and guard against fraud. This is because it is very difficult for someone else to copy your fingerprints and pretend to be you
  • UNHCR is not collecting your fingerprints as part of any refugee registration or status determination. It is only for humanitarian assistance
  • All of your information, including your fingerprints, will be stored in a secure UNHCR database

Does receiving cash assistance require me to stay in Poland?

  • No. You will only be able to access your cash assistance from within Poland, but you are not obligated to stay on Polish territory.

Arrival to Poland

Any person hoping to enter Poland from Ukraine will be allowed to enter

  • You can enter Poland even if you do not have documents
  • If you can, bring your most important documents (passport, birth certificate, medical records)
  • You do not need a COVID test or proof of vaccination to enter, and there is no quarantine
  • You can cross a border by car or on foot.
  • You might be waiting many hours to cross the border – if you can, bring food, water, and blankets
  • Small pets can enter without restrictions. Dogs and cats should have a microchip and vaccination, but officials can waive this requirement at the border
  • After you arrive, you have the option to go to a nearby reception center for help (a bus will be waiting)


Staying in Poland

Anyone leaving Ukraine and any citizens of Ukraine already in Poland can legally stay

  • If you wish to seek international protection in Poland, you have a right to apply separately
  • If you are already in Poland and your residence permit expires, you will be allowed to stay

On the Government of Poland’s dedicated website (ua.gov.pl), you can find information about:


Accessing Services in Poland

Anyone leaving Ukraine who needs help can go to a reception center or information point

  • You can go to a reception center from the border, or to any information point at railway stations. For a list of reception and information points, visit here.

On the Government of Poland’s dedicated website (ua.gov.pl), you can find information about:

You can also ask for help or services through the Government of Poland website: https://pomagamukrainie.gov.pl/

Important Health Resources

  • Emergency number: 112
  • State Emergency Medical Services: 999
  • Police:  997
  • Fire brigade:  998
  • Health-related hotline of the National Health Fund (24/7):  800 190 590
  • Health-related emergency hotline of the Ministry of Health: 800 137 200
  • Psychological emergency hotline (24/7)
    • For children and teenagers: 800 12 12 12
    • For adults:  800 70 2222
  • Polish Red Cross for missing relatives/friends:  22 32 61 210
  • COVID -19 vaccination point: 989

Find More Specific Health Information for your city:

Warsaw   Poznan   Wroclaw   Lodz   Gdansk, Gdynia, Sopot Krakow Rzeszów/Przemyśl

Dedicated services for women

 Centrum Praw Kobiet

Information, general and specialized support for Ukrainian women including women who have experienced gender-based violence (GBV). Phone operators have received basic GBV training, can facilitate referrals to GBV specialists and arrange face-to-face psychological and legal counseling.

  • +48 800 10 77 77 (Ukrainian language), Monday – Friday 10:00-18:00
  • +48 600 070 717 (Polish language), 24 hours / 7 days per week

Feminoteka

Hotline for women who experience violence including sexual violence. Referrals for psychological, social support and legal assistance

  • +48 888 88 79 88 (Ukrainian and Russian languages), Monday – Friday 14:00-17:00

FEDERA

Gynecological hotline for refugee women and girls from Ukraine 

  • +48 573 185 626 (Ukrainian language), Mondays, Wednesdays, Fridays 17:00-21:00

Dedicated services for the LGBTIAQ+ Community

LAMBDA Warsaw 🏳️‍🌈

Information, counseling, support, and self-support groups, and anti-discrimination support – for members of the LGBTIAQ+ community


International Protection and Services in Poland

In Poland, the Government (not UNHCR) is responsible for processing international protection claims, recognizing someone as a refugee, and facilitating their integration

International protection (refugee status) applications can be submitted:

  • Directly at the border to Border Guards
  • From within Poland at any time to a Border Guard branch or post

Important Note: once you apply, you must stay in Poland while your claim processes, and you cannot work for 6 months

For more information in accessing international protection in Poland: Accessing International Protection


Relocation to the United States, Canada, or another country

Any person wishing to relocate to another country must directly consult that country’s Embassy websites or information portals about procedures

  • UNHCR does not conduct resettlement out of Poland and cannot help with travel
  • UNHCR in Poland does not conduct refugee status procedures to facilitate relocation

Country-specific Information:


If you feel you are in danger of human trafficking

If you feel you are in danger of human trafficking, call 112, or the government helpline for trafficking: +48 226280120

Safety Rules for