For specific questions about receiving a Polish PESEL number, visit here
For updated information about UNHCR Cash Assistance, visit the tab below
👩 🧑 Are you under age 18? Click here!
If you need further information on UNHCR services, you may call the UNHCR counselling line on:
+48226286930 (Monday-Friday, 8:30-16:30)
Welcome to the dedicated information page for new arrivals from Ukraine. Detailed information and links to resources are available in the tabs below:
Important resources for you and your family
In addition to information on this HELP page, the Polish government has established an official website, phone line, and e-mail with information and resources for you:
You can also contact UNHCR directly for any questions at:
- Phone: +48 22 628 6930 (Monday – Friday, 8:30am – 4:30pm)
- E-mail: [email protected]
UNHCR Cash Assistance
Targeted Assistance for Most Vulnerable
UNHCR’s multi-purpose cash program completed registration in September with around 300,000 refugees benefitting from assistance. However, in light of the ongoing needs of people displaced from Ukraine, UNHCR is supporting some of the most vulnerable families and individuals between October and December 2022 with targeted assistance to help meet basic needs exacerbated by the winter season.
Important update: In light of the ongoing needs of people displaced from Ukraine, UNHCR will continue its cash assistance program in 2023, providing targeted assistance to help some of the most vulnerable families and individuals meet basic needs.
Enrolments for cash assistance in the 2022 program will finish on 9 December 2022. This end date is necessary because of the time needed to close the 2022 program.
Interviews and enrolments will continue after that date, but please note that, if you are enrolled from 10 December onwards, your payments will be processed within the 2023 program. What that means for you is that, if you are enrolled between 10 and 31 December, you will receive your first payment by the end of January 2023.
If you need further advice about the cash assistance program, you can contact the UNHCR counselling line on 22 62 869 30 (Monday-Friday, 8:30-16:30) or email to [email protected].
Who is eligible for the Program?
Each case is assessed on its merits and the final decision is made by UNHCR (or its partner), based on the outcome of an in person-interview. However, to be considered for assistance, a person needs to meet the following minimum criteria:
- The applicant arrived in Poland on or after 24 February 2022 and was principally residing in Ukraine before that date; and
- The applicant has serious protection needs (e.g., older person, sole caregiver, unaccompanied or separated child residing outside of designated facilities, pregnant woman, person with disability, person with serious medical condition, and others); and
- The applicant is economically vulnerable (e.g., does not have a regular employment; or does not receive Polish unemployment benefits; or does not have a regular source of income; and has not benefitted from a cash program before).
Can I apply?
Self-referral or application is not possible for this program. Families and individuals in need will be identified through different channels, including UNHCR protection partners and local authorities. If your family is considered for this programme and referred for interview, you will be contacted directly. Important: Even if you were invited for an interview, there is no guarantee that you will receive assistance. The final decision will be taken at the interview when your eligibility is assessed.
Questions relating to earlier cash assistance programs?
If you were enrolled under the general UNHCR Multi-Purpose Cash Assistance Programme (MPCA) between March and September and have questions related to this, please contact
- UNHCR Counseling Line, for questions or complaints: 22 62 869 30 (Monday-Friday, 8:30-16:30)
- Bank Hotline, for technical problems with the ATM or BLIK: 61 856 52 66 (Monday – Friday, 09:00 – 17:00)
- UNHCR Center in Warsaw, for walk-ins: Kamionkowska 11 (Monday – Friday, 8:30am-4:00pm)
Please note: UNHCR is currently working in partnership with CORE in Podkarpackie, with PCPM in Lubelskie, and with UNHCR teams in other locations. If you need further information, you may contact UNHCR by phone at +48 226286930 (Monday-Friday, 8:30-16:30) or by e-mail: [email protected]
Arrival to Poland
Any person hoping to enter Poland from Ukraine will be allowed to enter
- If you can, bring your most important documents (passport, birth certificate, medical records)
- You do not need a COVID test or proof of vaccination to enter, and there is no quarantine
- You can cross a border by car or on foot.
- You might be waiting many hours to cross the border – if you can, bring food, water, and blankets
- Small pets can enter without restrictions. Dogs and cats should have a microchip and vaccination, but officials can waive this requirement at the border
- After you arrive, you have the option to go to a nearby reception center for help (a bus will be waiting)
Staying in Poland
Anyone leaving Ukraine and any citizens of Ukraine already in Poland can legally stay
- If you wish to seek international protection in Poland, you have a right to apply separately
- If you are already in Poland and your residence permit expires, you will be allowed to stay
On the Government of Poland’s dedicated website (ua.gov.pl), you can find information about:
Accessing Services in Poland
Anyone leaving Ukraine who needs help can go to a reception center or information point
- You can go to a reception center from the border, or to any information point at railway stations.
On the Government of Poland’s dedicated website (ua.gov.pl), you can find information about:
You can also ask for help or services through the Government of Poland website: https://pomagamukrainie.gov.pl/
Important Health Resources
- How to access health services in Poland?
- Emergency number: 112
- State Emergency Medical Services: 999
- Police: 997
- Fire brigade: 998
- Health-related hotline of the National Health Fund (24/7): 800 190 590
- Health-related emergency hotline of the Ministry of Health: 800 137 200
- Psychological emergency hotline (24/7)
- For children and teenagers: 800 12 12 12
- For adults: 800 70 2222
- Polish Red Cross for missing relatives/friends: 22 32 61 210
- COVID -19 vaccination point: 989
Dedicated services for women
Centrum Praw Kobiet
Information, general and specialized support for Ukrainian women including women who have experienced gender-based violence (GBV). Phone operators have received basic GBV training, can facilitate referrals to GBV specialists and arrange face-to-face psychological and legal counseling.
- +48 800 10 77 77 (Ukrainian language), Monday – Friday 10:00-18:00
- +48 600 070 717 (Polish language), 24 hours / 7 days per week
Hotline for women and adolescents who experience violence including sexual violence. Referrals for psychological, social support, and legal assistance.
- +48 888 88 79 88 (Ukrainian and Russian languages), Monday – Friday 14:00-17:00
- +48 888 883 388 (Polish language), Monday – Friday 11:00-19:00
Sexual and reproductive health hotline for ALL.
- +48 22 635 93 93 (Polish language), Monday – Friday 16:00- 22:00
- +48 573 185 626 (Ukrainian and Polish languages), Mondays, Wednesdays, Fridays 17:00-21:00 (For Legal Counseling)
Persons with disability and their caregivers
- information provision (disability certificates, benefits, etc.)
- finding housing, therapy or specialist care
- stay at a reception center (Kraków, Warsaw)
- participation in support groups for caregivers
- assistance in obtaining specialized equipment (e.g. wheelchairs)
To obtain a Polish certificate of disability, visit a doctor who will issue a health certificate on a special, designated form (inform the doctor that you need this document in order to obtain a disability certificate). With such a health certificate (not older than 30 days) and any Ukrainian medical documentation you have, visit Disability Adjudication Team where you will be asked to complete a short application form. After the visit, be sure to check your mailbox, as you will receive an appointment to meet with the commission that will assess your condition.
International Protection in Poland
In Poland, the Government (not UNHCR) is responsible for processing international protection claims, recognizing someone as a refugee, and facilitating their integration
International protection (refugee status) applications can be submitted:
- Directly at the border to Border Guards
- From within Poland at any time to a Border Guard branch or post
Important Note: once you apply, you must stay in Poland while your claim processes, and you cannot work for 6 months
For more information in accessing international protection in Poland: Accessing International Protection
Information on family unity and family reunification for persons fleeing Ukraine:
Relocation to the United States, Canada, or another country
Any person wishing to relocate to another country must directly consult that country’s Embassy websites or information portals about procedures
- UNHCR does not conduct resettlement out of Poland and cannot help with travel
- UNHCR in Poland does not conduct refugee status procedures to facilitate relocation
- For Information from U.S. Embassy Poland: in English and Ukrainian
- For Information from the Canadian government: in English, Ukrainian, and French
- For information from the European Union (EU): in English, Ukrainian, and Russian
- For information from the UK: in English, Ukrainian, and Russian
- Other information for travel outside of the EU: in English
If you feel you are in danger of human trafficking
If you feel you are in danger of human trafficking, call 112, or the La Strada helpline for trafficking: +48 226280120