In case of a life-threatening situation, or in case in case of an acute criminal situation, you can call 112, the Dutch emergency phone number, from anywhere in the Netherlands. You can call 112 in case of emergency, so when your own or someone else’s life is in direct danger, or when you are witnessing a crime. When you call 112, make sure to state 1) what is happening 2) where you are and 3) which emergency services seem to be needed (police, fire department, ambulance).

GZA Emergency Hotline – GezondheidsZorg Asielzoekers (GZA)

GZA (Asylum-Seeker Healthcare) is organization responsible for health care within the reception centers for asylum-seekers in the Netherlands. In case you urgently need medical care, you can contact the GZA Hotline at 088 – 112 2 112 24 hours a day. In case of an emergency, make sure to choose 1 in the telephone menu. If you reside in a reception centre (AZC) you can ask the reception centre staff if a dedicated GZA telephone (often located in the reception of the AZC) is available on the premises which may be used free of charge.

113 Suicide Prevention

113 Suicide Prevention is an organization for all people struggling with suicidal thoughts. You can reach their trained volunteers 24 hours a day. All phone calls and chats with 113 Suicide Prevention are completely anonymous and confidential. All you need to tell the volunteers is a name, this does not need to be your own name. No further information will be requested during any point of your conversation. 

You can reach 113 Suicide Prevention day and night at 0900 0113. If you prefer to chat, you can do so my clicking on the red “chatten” button on their website.

Emergency Shelter – Stichting LOS (Landelijk Ongedocumenteerden Steunpunt)

On the website of Stichting LOS you can find a list of organizations which provide legal aid services and shelter to asylum-seekers who have become homeless due to the rejection of their asylum application.

Related information

Browse the ‘Where to seek help?’ section to find information about other helpful services in the Netherlands
Asylum process in the Netherlands