If your case was closed because you were uncontactable and missed an RSD appointment, or because you left Indonesia:
If you have valid reasons for not being able to follow UNHCR’s procedures (serious health issues or other serious circumstances out of your control for example), or if you left Indonesia and came back and want to re-open your case, kindly reach out to UNHCR via [email protected]. UNHCR will review your request, and if justified, we may re-open your case and continue your process.
If your case was closed because you did not submit an appeal application in time or if you were rejected at the appeal stage:
In such situations, UNHCR considers that it has made a final decision in your case. This decision is not subject to appeal, and you are no longer considered a person of concern to UNHCR.
You will need to take your own steps to either regularise your status in Indonesia, so you are not in the country illegally, or explore other options if this is not possible. If you want to consider returning home to your country, please click here for more information [insert link to ‘Returning to your home country’]
In very exceptional cases, you can request for your case to be re-opened after a final decision. However, due to the high volume of applications, it will take a long time before UNHCR Indonesia can review your re-opening application. There is also no guarantee that your case will be re-opened as UNHCR has already considered your case in detail. A case may only be re-opened after a final decision if:
- There has been a significant change in the conditions in your home country that may affect your eligibility for refugee status.
- There has been a significant change in your personal circumstances that may affect your eligibility for refugee status.
- There is relevant and reliable new information indicating that your case was improperly decided. If this information was available at the time of the previous RSD procedure, there must be a reasonable explanation for why you did not provide this to UNHCR earlier.
- There is serious reason to believe that your claim was improperly decided and/or that grounds for eligibility for refugee status were not adequately examined or addressed.
To submit a re-opening application after a final decision, please complete the Re-opening Request Form (downloadable here) and submit it to UNHCR via [email protected].
Kindly note that re-opening requests made without completing the Re-opening Request Form WILL NOT BE CONSIDERED.