Contact us

All services provided by UNHCR and partners are free of charge.

If you are seeking asylum in Indonesia, you must first register with UNHCR.  Registration is the process by which UNHCR records, verifies, and updates basic information about you and your family members. You can refer to this Registration page for further information.

Jakarta and Surrounding Areas

UNHCR has a reception center in Jakarta to which refugees and asylum-seekers may be invited for registration, refugee status determination, and solutions interviews and for counseling to discuss protection concerns.

The UNHCR reception center is located at: Jl. Setiabudi Selatan –  UNHCR Reception Center – Jakarta

Please contact UNHCR and our partners through the following hotlines:

Legal Protection (UNHCR): 📞0811 9840 643

Health (YCWS): 📞0811 8161 511

Gender Based Violence and Child Protection (YCWS) : 📞0811 9009 1374

Socio-Economic Assistance (YRII) : 📞0878 1549 5259

Education (YGB) : 📞0877 7006 3436

Labor Mobility Program (YCWS) : 📞0811 9004 7381

Field Locations

UNHCR has a field presence in Aceh, Medan, Tanjung Pinang, Pekanbaru and Makassar.

Please note that UNHCR does not have reception facilities available in field locations and therefore is unable to meet with refugees and asylum-seekers in its offices.  UNHCR staff in the field remain available for urgent and emergency concerns through the various hotlines that have been established.

Aceh

    Hotline: 📞0811 1936 9063 (only for emergency)

Medan 

    Email  : [email protected]

    Hotline: 📞0811 8544 231 (only for emergency)

Pekanbaru 

    Email  : [email protected]

    Hotline: 📞0811 8544 232 (only for emergency)

Makassar, East Java, Bali and Kupang 

    Email  : [email protected]

    Hotline: 📞0811 9629 257 (only for emergency)