Announcements

Please be informed that all activities at the UNHCR Reception Center are now by appointment only. We apologize for this change, which is necessary due to reduced funding and reduced staffing capacity. For any urgent needs, you can continue to contact UNHCR and partners through the established channels and hotlines.

Any updates on the status of your resettlement case will continue to be available on the My Services Portal on your Digital Gateway account. UNHCR will also contact you directly with any significant updates. If you wish to request registration as a new arrival, please refer to the Registration and Documentation section on the HELP website. You may also submit a KOBO Online Inquiry Form for issues related to 1) Registration, 2) Digital Gateway Self-Service Portal, 3) Birth or Death Notification, and 4) Voluntary Return.

For detailed information on UNHCR Indonesia services, please visit our UNHCR Indonesia HELP Website.