Announcements
GENERAL INFORMATION
Please be informed that all activities at the UNHCR Reception Center are now by appointment only. We apologize for this change, which is necessary due to reduced funding and reduced staffing capacity. For any urgent needs, you can continue to contact UNHCR and partners through the established channels and hotlines.
Any updates on the status of your resettlement case will continue to be available on the My Services Portal on your Digital Gateway account. UNHCR will also contact you directly with any significant updates. If you wish to request registration as a new arrival, please refer to the Registration and Documentation section on the HELP website. You may also submit a KOBO Online Inquiry Form for issues related to 1) Registration, 2) Digital Gateway Self-Service Portal, 3) Birth or Death Notification, and 4) Voluntary Return.
For detailed information on UNHCR Indonesia services, please visit our UNHCR Indonesia HELP Website.
Please maintain the WhatsApp number you have provided to UNHCR as we will use this number to contact you for updates on your case and to share important information. If your WhatsApp number changes, please notify UNHCR immediately.
NOTICE: UNHCR has recently been informed that some individuals are misrepresenting themselves as UNHCR staff members by contacting refugees in Indonesia and offering to assist them to resettle to a third country. Please be cautious when contacted by individuals who claim to be UNHCR. If you are unsure if the individual contacting you is really UNHCR staff, please verify their identity by asking the person to provide you with key information that you shared with UNHCR during your registration process. Remember that UNHCR staff should never ask for money or any other compensation for services or activities, including resettlement.
LATEST UPDATES AND OPPORTUNITIES
Higher Education Opportunity at Sekolah Tinggi Ilmu Manajemen (STIM) Budi Bakti 2026
August 6, 2026
Dompet Dhuafa collaborate with UNHCR on providing scholarships to a limited number of refugees who wish to pursue higher education at STIM Budi Bakti, Indonesia. The scholarship is for the Diplom…. →
Important Update on the Skilled Refugee Labour Agreement Pilot (Australia)
June 10, 2026
We are writing to share an important update from Talent Beyond Boundaries (TBB) regarding the Skilled Refugee Labour Agreement Pilot in Australia and what it means for candidates residing in Indonesia…. →
Townhall Meeting on Access to Health Assistance for Independent Living Refugee and Asylum Seeker in Indonesia
February 3, 2026
UNHCR Indonesia will hold an online townhall meeting to share information on health services available for refugees living independently in Indonesia, including general health support, emergency healt…. →
Pre-Questionnaire :Townhall Meeting on Access to Health Assistance for Independent Living Refugees and Asylum Seekers
January 27, 2026
UNHCR would like to hear your concerns, and to be answered during the Townhall Meeting. To better respond to feedback from refugee communities, UNHCR Indonesia will organize an online Townhall Meetin…. →
Important Update: Upgraded UNHCR Indonesia Self-Service Portal is Now Available
December 12, 2025
The UNHCR Indonesia self-service portal is being upgraded to UNHCR’s global My Services portal. You do not need to worry – all the services you already use will still be there. The upgra…. →
Launch of New KOBO Online Inquiry Form
June 5, 2025
Please be informed that: Hotlines Jakarta/surrounding areas Field Locations Please note that the above Hotline numbers are reserved solely for the designated purposes and are NOT…. →
Information on the US Resettlement Program
February 5, 2025
The United States Government has announced the suspension of the U.S. Refugee Admissions Program (USRAP). The suspension will impact refugee travel (for those already approved) and case…. →