Announcements

GENERAL INFORMATION

As of Monday, 3 November 2025, UNHCR has suspended in-person activities at the Reception Center due to repeated violations of Indonesian by-laws by individuals outside the Reception Center. All activities will continue but will be undertaken remotely. We hope to resume in-person services in the near future. For inquiries or if you are in immediate need of support, please contact UNHCR and our partners through the hotlines listed on the contact us page.

All services provided by UNHCR and partners are free of charge

Please maintain the WhatsApp number you have provided to UNHCR as we will use this number to contact you for updates on your case and to share important information. If your WhatsApp number changes, please notify UNHCR immediately.

LATEST UPDATES AND OPPORTUNITIES

Launch of New KOBO Online Inquiry Form

05 June 2025

Please be informed that: Hotlines    Jakarta/surrounding areas   Field Locations Please note that the above Hotline numbers are reserved solely for the designated purposes and are NOT an inquiry channel about individual case processing.  All services provided by UNHCR, and partners are free of charge. If you have witnessed fraud or corruption, or if you […] ➞

Information on the US Resettlement Program

05 February 2025

The United States Government has announced the suspension of the U.S. Refugee Admissions Program (USRAP). The suspension will impact refugee travel (for those already approved) and case processing (for those waiting for their RSC Asia Pre-screening, USCIS interview or their USCIS decision). UNHCR is awaiting further guidance from the U.S. government regarding the impact of this new order on […] ➞