All services provided by UNHCR and partners are free of charge.
Following your registration with UNHCR, UNHCR will provide you with a document (card or certificate) with your basic information and UNHCR case number. This document proves that you are registered with UNHCR and are an individual under the protection of UNHCR. The document has a specific validity, and you must renew it before the expiration date.
If your UNHCR identity document has expired or if it is with 1 month of expiration, please submit the online form to review your UNHCR identity document via Kobo Online Inquiry Form.
Choose “Yes” for the question “Are you registered with UNHCR in Indonesia?”
Fill in your UNHCR case number as it appears on your UNHCR document. Fill in your active contact details and choose “Document Renewal (UNHCR Card, Certificate, Status Confirmation Letter (SCL))” as the topic of your concern, then submit.
Please make sure to submit your request for document renewal before it expires and wait for UNHCR’s contact. You may be invited to UNHCR Reception Center in Jakarta to receive the renewed document or it may be mailed to you if you are residing outside the greater Jakarta area. Whether you receive directly from UNHCR or at the local post office, please bring your expired UNHCR document as this must be exchanged in order to receive your new card/certificate.
If you lost your UNHCR document, whether expired or active, please visit the closest Indonesian Police station and obtain a “Loss Report” to enable UNHCR to reissue your identity document.
After you have acquired the “Loss Report”, please submit the online form for document renewal via Kobo Online Inquiry Form.
UNHCR currently does not have an active partnership with any postal service provider for document distribution. For individuals residing in locations where UNHCR staff are present—such as Aceh, Medan, Pekanbaru, and Makassar—our staff representatives will distribute the documents directly. However, due to limited capacity, some delays in distribution may occur.
In certain locations such as Batam, Surabaya, and Kupang, IOM will assist in distributing UNHCR identity documents to refugees under their care.
For other areas where no UNHCR or IOM presence is available, individuals are advised to either travel to the UNHCR Reception Center in Jakarta to collect their document in person, or alternatively, UNHCR may provide a soft copy of the identity document as a temporary measure.
UNHCR continues to explore additional options to ensure that all refugees and asylum-seekers are properly documented and supported.
Regardless of the place where you are residing, please submit the online form to renew your UNHCR ID document before it expires via Kobo Online Inquiry Form. UNHCR will not automatically extend your expired ID document unless you submit a request and provide updated contact information with UNHCR.
Refugees and asylum seekers holding expired UNHCR documentation may experience difficulties if approached by Indonesian authorities.
