UNHCR Belgium - Help for refugees and asylum-seekers

End-of-year period

Please note that the office will not take calls related to protection queries between 27 December 2021 and 3 January 2022 included.

Normal calling hours will resume on 4 January 2022.

In-person visits to the office (included on appointment) are currently still not possible and spontaneous visitors will not be attended.


We receive many enquiries and in order to deal with them in the best possible way, we ask you to follow the instructions on our contact page.

Please also note that due to the current COVID measures, in-person visits to the office (included on appointment) are currently still not possible.

If you wish to reach us by phone, please contact us only on the following number: +32 (0) 472 18 92 65, Tuesday from 9.30 to 12.30 and Thursday from 14.30 to 17.00.

UNHCR, the UN Refugee Agency, created this website for persons falling under its mandate (refugees, asylum-seekers and stateless people) in Belgium, their family members and people who assist them. On this website you will find useful information and web links, including answers to the following questions:

You will also find information on the following thematic areas:

Please note that the information contained on this page is only relevant for people who are currently in Belgium. If you are seeking information or assistance for relatives or friends who are not in Belgium, please visit the help page of the relevant country on the UNHCR help Homepage.

This page, including its different sections, will be continually updated.

Last update: October 2021.

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