UNHCR, our partners and organizations that assist refugees in the camps in Bangladesh have information, complaints and feedback centres where you can:
- Learn more about their work and the assistance available
- Make confidential complaints
- Give suggestions and feedback about their work and services
- Speak directly to one of their workers about your situation
There are three different types of information points, but they all provide the same service and refugees can approach any one of them:
- Complaints, Feedback and Response Mechanism (CFRM) desks run by UNHCR Site Management and partners
- Information Service Centre (ISC) desks run by UNHCR Community-Based Protection and partners
- Feedback and Information Centre (FIC) desks run by IOM and partners
See below a list of information, complaints and feedback centres:
| Camp | Location |
|---|---|
| Camp 1E | CFRM desk is located inside the Camp-in-Charge (CiC) compound, managed by Agency for Technical Cooperation and Development-ACTED ISC desk: Inside the community centre, Main Block – C, Sub Block – C8, adjoining UNHCR Liquified Petroleum Gas-LPG distribution Center of Camp 1 East, managed by Agency for Technical Cooperation and Development -ACTED |
| Camp 1W | CFRM desk is located inside the CIC offices, managed by Agency for Technical Cooperation and Development-CTED |
| Camp 2E | CFRM desk is located inside the CiC Offices, managed by Bangladesh Rural Advancement Committee-BRAC |
| Camp 2W | CFRM desk is beside CiC offices managed by Bangladesh Rural Advancement Committee-BRAC ISC desk is located in Block A, Sub block: B-5. Near Camp 2W CIC office and WFP distribution center managed by Agency for Technical Cooperation and Development CTED ISC desk is in Block D, Sub Block-D1, Beside of Modurchara canal, managed by Agency for Technical Cooperation and Development-ACTED |
| Camp 3 | CFRM desk is located inside the CiC Office managed by Agency for Technical Cooperation and Development -ACTED ISC desk is located at Block-E, Sub block-E62 beside Rohingya fresh food market, about 400 meters form CIC office managed by Bangladesh Rural Advancement Committee-BRAC |
| Camp 4 | CFRM desk is opposite to CiC office premises, in SMS logistics Hub managed by Agency for Technical Cooperation and Development-ACTED ISC desk is in Block-D, Sub block-D3 beside Caritas bamboo office road-07, 300 meters from CiC office managed by Bangladesh Rural Advancement Committee-BRAC ISC desk is located in Block-G, Sub block- G6 behind YPSHA LC,300meters form CiC office managed by Bangladesh Rural Advancement Committee-BRAC ISC desk: Block B, Sub block-B4 beside BITA learning Center about 1300 meter from CiC office managed by Bangladesh Rural Advancement Committee-BRAC |
| Camp 4 Extension (4X) | CFRM desk is in Block B, outside the CiC offices near the main road managed by Agency for Technical Cooperation and Development ACTED |
| Camp 5 | CFRM desk is located in Block E, beside the CiC offices ISC desk is in Block C, Sub Block: C2 managed by Bangladesh Rural Advancement Committee-BRAC |
| Camp 6 | CFRM desk is inside the CiC Office, managed by Bangladesh Rural Advancement Committee-BRAC ISC desk is located in Block D, Sub-Block D3 next to NGO Forum Water Supply office managed by Agency for Technical Cooperation and Development -ACTED |
| Transit Centre | ISC desk is located inside the Transit center, managed by Agency for Technical Cooperation and Development -ACTED |
| Camp 7 | CFRM desk is in Block C outside CiC offices, managed by BRAC ISC desk is located in Block-C, Sub-block-C2, next to Friendship Learning Center, managed by Agency for Technical Cooperation and Development -ACTED |
| Camp 8E | ISC desk is located in Block- F, sub block- B 40, inside the community center, managed by ActionAid Bangladesh. FIC desk is located in E_E2_B56, managed by Danish Refugee Council-DRC FIC desk is located in F_F6_B51, managed by Danish Refugee Council-DRC. FIC desk is in F_F1_B40, managed by Danish Refugee Council-DRC |
| Camp 8W | ISC desk is located in Block-F, Sub block-A-58 inside the community center, managed by ActionAid Bangladesh. FIC desk is in A_A3_A32, managed by Danish Refugee Council-DRC FIC desk is in F_F5_A59, managed by Danish Refugee Council-DRC FIC desk is in D_D2_H35, managed by Danish Refugee Council-DRC |
| Camp 9 | ISC desk is located in Block -G, Sub block- C 14,inside the community center, managed by ActionAid Bangladesh. FIC desk is in B_B1_A3 (near to SM hub), managed by IOM FIC desk is in E_E2_G4, managed by IOM FIC desk is in G_G2_G31 (CiC Office), managed by IOM FIC desk is in G_G3_G29, managed by IOM |
| Camp 10 | ISC desk is in Block A6,inside the community centre, managed by ActionAid Bangladesh FIC desk is located in A_A2_H30, managed by Danish Refugee Council-DRC FIC desk is in B_B2_H34, managed by Danish Refugee Council-DRC FIC desk is in C_C2_F11, managed by Danish Refugee Council-DRC |
| Camp 11 | ISC desk is in Block C2,inside the community centre, managed by ActionAid Bangladesh FIC desk is in C_C1_C1 (SM hub), managed by IOM FIC desk is in E_E2_A15, managed by IOM FIC desk is in F_F3_E10, managed by IOM |
| Camp 12 | ISC desk is in Block C2,inside the community centre, managed by ActionAid Bangladesh FIC desk located in D_D1_F9, managed by Danish Refugee Council-DRC FIC desk located in D_D2_H13, managed by Danish Refugee Council-DRC |
| Camp 13 | FIC desk: A_A1, managed by CARE Bangladesh FIC desk: A_A2, managed by CARE Bangladesh FIC desk: B_B4, managed by CARE Bangladesh FIC desk: C_C2, managed by CARE Bangladesh FIC desk: D_D3, managed by CARE Bangladesh FIC desk: E_E1, managed by CARE Bangladesh FIC desk: F_F2, managed by CARE Bangladesh FIC desk: G_G5, managed by CARE Bangladesh |
| Camp 14 | FIC desk: C_C2, managed by IOM FIC desk: B_B3, managed by IOM FIC desk: E_E1, managed by IOM |
| Camp 15 | ISC desk: located at the Integrated Community centre in Block G1, managed by Bangladesh Rural Advancement Committee-BRAC FIC desk: B_B4_C7, managed by IOM FIC desk: E_E6_D3, managed by IOM FIC desk: G_G8_G2 (SM hub), managed by IOM FIC desk: H_H9_H7, managed by IOM |
| Camp 16 | ISC desk: located at the Integrated Community centre in Block B3, managed by Bangladesh Rural Advancement Committee-BRAC FIC desk: A_A3, managed by CARE Bangladesh FIC desk: A_A4, managed by CARE Bangladesh FIC desk: B_B4, managed by CARE Bangladesh FIC desk: C_C5, managed by CARE Bangladesh FIC desk: D_D5, managed by CARE Bangladesh |
| Camp 17 | CFRM desk: Inside CiC offices, managed by Bangladesh Rural Advancement Committee-BRAC ISC desk: Block-B, Sub block-H81, Beside Global warm hospital, about 700 meters form CiC office managed by Bangladesh Rural Advancement Committee-BRAC |
| Camp 18 | FIC desk: A_A2_H58 (SM Hub), managed by IOM FIC desk: C_C5_K9, managed by IOM FIC desk: E_E2_M12, managed by IOM |
| Camp 19 | FIC desk: A_A4_A1, managed by IOM FIC desk: D_D4_D3 (SM Hub), managed by IOM |
| Camp 20 | FIC desk: A_A5_M27, managed by IOM |
| Camp 21 | CFRM desk: Inside CiC Offices managed by ActionAid Bangladesh ISC desk: Block-A Sub block-A6 next to Concern Worldwide Nutrition center managed by ActionAid Bangladesh ISC desk: Block-E, Sub block-E1 near the Football field about 500 meters from the CiC offices managed by ActionAid Bangladesh |
| Camp 22 | ISC desk: inside the integrated community centre in Block B2, managed by ActionAid Bangladesh FIC desk: A_A1, managed by IOM FIC desk: C_C3, managed by IOM FIC desk: D_D3, managed by IOM |
| Camp 24 | ISC desk is in Block F, Sub block F 6 inside the community center, managed by ActionAid Bangladesh. FIC desk: E_E6_A3 (SM Hub), managed by IOM FIC desk: E_E6_A3 (near LPG distribution point), managed by IOM |
| Camp 25 | ISC desk is in Block A, Sub block-A01 inside the community center, managed by ActionAid Bangladesh. FIC desk: A_A3_D11 (SM Hub), managed by IOM |
| Camp 26 | CFRM desk: ActionAid Bangladesh Office. ISC desk: Block E, C managed by Action Aid Bangladesh ISC desk: Block- H, Sub Block-H2, Abu Bakkar member road, Adjacent to Mosques, inside the community center, managed by ActionAid Bangladesh. |
| Camp 27 | ISC desk: Block C12 next to Teknaf Main Road managed by ActionAid Bangladesh |
| Kutupalong Refugee Camp, KRC | CFRM desk: located in a separate building behind SMS office, managed by Bangladesh Rural Advancement Committee-BRAC |
| Nayapara Refugee Camp (NRC) | CFRM desk: Block P, near the NRC Water Reservoir, managed by Bangladesh Rural Advancement Committee-BRAC |
| Bhasan Char | CFRM desk, Cluster 14: ground floor of the CiC office ISC desk, Cluster 63: ground floor of the community centre. ISC desk, Cluster 57: ground floor of the Bangladesh Rural Advancement Committee-BRAC primary healthcare centre ISC desk, Cluster 27: ground floor of the community centre |
Please remember that all UNHCR services are free of charge.
